Do you want to engage with your patients on a more frequent or personal level?

Do you want to ensure your patients are receiving the best care possible?

Overview

Cliniconex acts as a catalyst to help clinics provide better outcomes for their patients.

We don’t think of patient communication as something that happens once with a simple reminder, but rather a holistic cycle of communication that starts when an appointment is booked and continues well after the patient leaves the clinic. Our solution can not only reduce costs for clinics but can also be used as a valuable solution to help the clinical staff determine which patients need specialized follow-up.

How are we different?

Our solution starts with the basic premise that all people are unique; different ages, different educational backgrounds, different genders, different cultural experiences, etc… and because of this, different people prefer to connect and engage in different and unique ways. In ways that work for them.

Cliniconex is a Software as a Service solution that provides unparalleled personalized patient engagement by:

  • providing real-time updates to the clinical EMR
  • providing unprecedented personalized messaging
  • providing the method of communication that works best for the patient (voice, email, text or a combination)

The Cliniconex solution provides pre and post-visit communication and engagement and it nudges patients in their daily lives to help promote improved lifestyle choices.

With Cliniconex, clinics can confidently grow their practice and patient roster without the increase in administrative burdens – Review our full range of Services today

How it Works

Personalized, frequent patient communication does not have to take you hours. Cliniconex provides Software as a Service with two main components, a local controller, and a cloud controller.

The local controller typically resides behind the firewall of the health care provider and handles the task of extracting patient and scheduling data. Patient and scheduling data is usually found inside the EMR/EHR but Cliniconex can also connect to other data sources depending on the level of personalization required.

Once the local controller has extracted the information, it securely transmits this data to the secure cloud controller, whose main job is to assemble the personalized message, and then delivers it to the patient in their preferred mode of communication (voice, email, text).

Patient responses may update the EHR/EMR, be emailed in a report, or can trigger a downstream process via an email notification, depending on clinic workflow needs.

The productivity improvement itself typically pays for Cliniconex services. In fact, our clients have achieved total returns between 8 and 12 times their investment.

Cliniconex is a stateless machine, using data separation and 128 bit encryption to protect our customer’s Personal Health Information (PHI).

We take privacy very seriously and our solutions are fully HIPAA and PHIPAA compliant.  Find out more about our privacy policy.

Come with us on a journey and see what we have planned next.

What Our Clients Say

Privacy

01 | Privacy Policy

This privacy policy is intended to describe the efforts used by Cliniconex Inc, to collect, use, disclose, retain and dispose of any personal health information collected by it in accordance with the requirements of the Personal Health Information Protection Act (PHIPA), Personal Information Protection and Electronic Documents Act (PIPEDA), Freedom of Information and Protection of Privacy Act (FIPPA) in Canada and the Health Insurance Portability and Accountability Act (HIPA) of the United States of America.

Cliniconex is committed to the protection of any personal health information collected by it and has therefore put into place policies and safeguards relating to the collection, use, disclosure, retention and disposition of personal health information if and when collected.

02 | Collection of Information

To the extent that Cliniconex collects personal information, it will collect only that personal information reasonably necessary to send notifications and reminders to patients to improve the clinic’s operations and, ultimately, the health of their patients.

Cliniconex may collect some or all of the following types of personal information: name of patient, appointment date and time and patient contact information such as a phone number or email address. At the discretion of the health information custodian, Cliniconex may also collect the name of the health services provider (e.g. a doctor or a dietician) related to the appointment.

03 | Limiting Use and Retention

Cliniconex will not use or disclose of personal information for purposes other than those for which it was collected as specified above, except with the consent of the health information custodian (or individual, if applicable) or as required by law.

04 | Record Retention

To the extent it collects personal information, Cliniconex will retain such personal information only as long as necessary for the fulfillment of the purposes set out above.

05 | Contacting Us

Cliniconex may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted. An individual may address a question regarding the compliance with the above principles or with legislation to privacy@cliniconex.com.

06 | Methods of Protection

The methods of protection used by Cliniconex to protect personal information include, but are not limited to:

  1. Administrative safeguards (e.g. privacy and security policies, limiting access to information on a need-to-know basis, use of security clearances);
  2. Physical safeguards (e.g. locked filing cabinets, restricted access to offices); and
  3. Technical safeguards (e.g. use of passwords, encryption and firewalls).
07 | Security

In the event Cliniconex collects personal information, it may pass though servers located in Canada or the United States. We treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications.