Cliniconex will streamline your operations by reducing no shows as well as moving more patients through your practice in a day, resulting in increased bookings and payments.

Clinics not using automated patient reminders generally have one or more full-time administrative assistants doing manual calls.  This administrative task can be handed off to the Cliniconex service and the staff that was performing this duty can be re-directed to higher value activities.  The system operates in the background with no change to existing workflows.

Reducing No-shows. Consider this example.

  • Provider A sees 500 patients a month
  • Average visit is billed $100 per patient
  • No show rate is 10%

Provider A is losing $5,000 in billable revenue every month.  Consider what this means for an entire clinic. Now consider what it might mean for specialty clinics that charges $500 per patient for a procedure.

Add in the idle time of the staff and equipment tied up during the no-show. Even if the medical institution tries to recoup some of this revenue, there is significant room for improvement.

In addition to reducing no-shows and the administrative cost of staff calling out, Cliniconex can be used for preventive care, health education, recalls, and any other engagement your practice deems necessary for better outcomes of the patient population base.  These new appointments will generate additional revenue for your practice.

“We save at least four hours a day in staff time, which adds up to more than $20,000 every year.”

Chris Bourque, Executive Director,
Rideau Family Health Team

Reduce No-Shows

Cliniconex reduces patient no-shows at clinics and hospitals by up to 90% due to a unique, flexible combination of the following features:

  1. Patient Preference – Our reminder system knows how your patient would prefer to be engaged and the system tries this communication medium first (voice, text, or email).
  2. Provider Preference – In addition to patient preference,  our reminder service allows a provider to configure a series of engagement attempts. For example, a clinic could configure the system to send a text reminder 6 days before the appointment, an email 3 days before and a voice call 12 hours before. This engagement configurability, coupled with the heightened attention people usually have pre visit, dramatically decreases no shows.
  3. Engagement PersonalizationReminders are tailored specifically for your patient by utilizing information from your HER. Since the message is relevant, patients show up on time, prepared, and at the correct location.

“Cliniconex helped Sound Care reduce no-shows by confirming appointments. We had previously been unable to confirm because we didn’t have the staff to do it manually.”

Dara Vongviset-Barbuto – Quality Control
Supervisor Sound Care Medical and Imaging Centre

Staff Productivity

By removing the burden of manual call outs, Cliniconex will give your staff more time to focus on patients. The result? An immediate positive effect on staff morale.

No more manual call outs: Cliniconex eliminates the need for manual call outs to patients and with its tight integration to the EMR and scheduler, it automatically updates the status of the appointment.  Customers call it magic because manual labour just melts away without having to change the daily workflow.

There also are no bulk files to upload. The system works in the background and allows your staff to focus on higher priority tasks.

Staff no longer need to dial each patient one-by-one for reminders, follow-ups or to suggest they are due for an appointment. With direct, real-time synchronization to your EHR there is no need for staff to manually update appointment statuses, or extract and upload files. Bottom line, your staff is able to focus on other tasks.

Much Less Distraction: If you are a walk in clinic and use Cliniconex’s walk in wait time service you will never again be distracted by patients asking when their appointment will be.  Where a patient sits in the queue is displayed at the clinic and a text will be sent to the patient when their appointment time draws near.

Happy staff: As more patients arrive on time, prepared for their appointments staff receive less queries and there is a healthier work environment for all.  Schedules also become more predictable which makes staffing decisions easier.

“It’s more than a reminder system. Doctors and staff find the clinic working a lot smoother for them now. And the students love it!”

~ Maureen Murdock
Director, Health and Counselling Services, Carleton University

“Cliniconex has freed up time for staff to complete other tasks by taking over confirming appointments, the team worked to understand our clinic needs, customized the templates, and installed overnight. Whenever we had questions, they had the patience to explain how things work.”

Dara Vongviset-Barbuto – Quality Control Supervisor
Sound Care Medical and Imaging Centre

Meaningful Use

Want to strengthen your Meaningful Use services?

Cliniconex can help providers meet several Meaningful Use criteria:

  1. Health Education: Providers can send information related to a patient’s conditions and tie them to lifestyle nudges.  For example, if a patient is obese and has high blood pressure Cliniconex can be programmed to be on the lookout for those conditions and send geographically relevant information on fitness clubs or nutritionists to the patient.
  2. EMR/EHR and Portal Usage: Cliniconex can send email, voice and text notifications encouraging patients to use your portal. This can be especially useful when a patient’s lab work arrives.
  3. Secure Electronic Messaging: In the USA, Stage +2 Meaningful Use Guidelines requires that patients are provided access to view their health record online within 4 days of a visit with their provider. Additionally, in 2014, the Secure Messaging measure requires that more than 5% of unique patients securely message the providers they see during a 90-day reporting period. Cliniconex uses secure messaging and can help your practice comply to this regulation.

“The service quality and the careful support from the people who develop the system changed my views on automated appointment reminders. Cliniconex makes us feel like what we want is attainable. They have always given reassurance that what we want can be done.”

-Kathleen McAuliff, Co-owner
Sound Care Medical & Imaging Centre

Improved Outcomes

Cliniconex has deep personalization that is configurable. As a result patients come on time, prepared, and well educated as to the procedure they are about to have.  This not only enhances staff productivity but also provides for an environment where patients have a better chance of success.

No more arguments: Patients may arrive on time but not prepared. Cliniconex alleviates staff from having awkward conversations that turn confrontational. There will be no need for signs in the waiting room like this with Cliniconex.

Notify the care team: Sometimes patients are elderly or have chronic issues that make remembering appointments difficult so the system can be configured to remind more than one family member of impending appointments.

Wait time reduction: When patients arrive on time and are prepared properly, there is less disruption to your schedule. This means patients spend less time in your waiting area and interrupting staff.

Post visit surveys: With the Cliniconex survey features, your practice can run post visit surveys to ask patients how they are recovering. This tool can measure and take action if things are not going smoothly.  Providers can use the analytical part of the system to course correct if outcomes are looking like they will effect payments.

“Staff absolutely love it because it has really taken a big task off their hands and opened their time up for other things. And, as well, they are the frontline people so when someone comes in and has missed an appointment, it allows them to get it reconciled quickly.”

Dr. Werger

“Cliniconex is one more safety net to make sure that all of our patients – especially the most vulnerable ones – don’t miss critical appointments.”

Chris Bourque, Executive
Director Rideau Family Health Team