Case Studies

Southbank Medical Centre

The Southbank Medical Centre, which has been in operation for 25 years, is a highly frequented clinic with over 1000 patients examined per week by their
12 physicians. The clinic offers walk-ins, family practice and specialty medical services 7 days a week.

Fraser Street Medical Clinic

Ongoing population health and chronic disease management (CDM) in primary care and focusing on engaging patients in new ways were important priorities for Fraser Street Medical (FSM) and its medical lead, Dr. Daniel Ngui.

Ottawa University Case Study

On any given day, 500 patients visit the University of Ottawa Health Services (UOHS) clinics. A range of services – family and specialty medicine, mental health services, physiotherapy, sports medicine and more – is offered to the University’s students, faculty, staff and the general public.

Sound Care Medical Case Study

With steadily rising costs and other financial pressures on her mind, Kathleen McAuliff always looks to increase productivity at Sound Care. Recently, she decided to review the appointment reminder call out process. While the callouts reduce no-shows, staff neither liked doing them, nor was there enough time to remind everyone.

Werger Case Study

Still, the calls depend on staff having time to complete them. So Dr. Werger, an avowed technology enthusiast, kept a lookout for new capabilities that would solve the reminder challenge better.

Sports Medicine Specialist Case Study

SMS is a high profile specialist practice with a 60-member clinical team that includes physicians, physiotherapists, massage therapists, trainers, orthotics technicians and nutritionists.

Carleton University Case Study

Informing a student that a fee will be charged for having missed a scheduled appointment creates this kind of stress for clinic staff. In a clinic that services more than 39,000 appointments a year, staff with Carleton University’s Health
and Counselling Services (HCS) are familiar with the noshow process: explanation, reaction and discussion on the implications for missing a scheduled appointment.

Rideau Family Health Team Case Study

Every home renovation project has its headaches. From cooking in the living room to vacating the house entirely during the dusty, disruptive construction, the challenges are numerous.