Waiting Room Concierge

Set yourself apart from
the other waiting rooms

Offer the best walk-in experience with the innovative Waiting Room Concierge.
This hands-off solution is sure to WOW your patients!


Wait Time Display

Display your clinic wait time online and in your clinic! Our autonomous system can estimate the wait time and display the updates at regular intervals.

  • Attract patients during slow periods
  • Manage patient expectations
  • Eliminate interruptions at the front desk from calls about the wait time

Case Study

See how Southbank Medical Centre uses the Wait Time Display to better inform patients and reduce front desk interruptions.

Set it and forget it!

By integrating directly into your EMR, the Wait Time Display can automatically estimate the wait time based on the number of patients and the number of doctors on staff at that time. The wait time is then updated on the web and/or an in-clinic screen.

The Wait Time Display offers a number of features that are key to attracting patients and to setting patient expectations.

  • Automatically updated on partner apps and directory
  • When wait times are short, they are automatically promoted on social media
  • Configure the look to match your brand
  • Includes when the wait time was last updated
  • Display in the language of your choice

Patient Queue Display

When is it my turn to see the doctor? This incessant question is an interruption for your reception staff. You can change that by displaying the queue on a screen in your clinic!

  • Keep the patient informed of their position in the queue
  • No manual intervention needed, let us do the work for you!
  • Focus on ensuring a smooth running clinic
Customized to fit right in

Once a patient is checked in, they anxiously await their turn and carefully watching who is going in to see the doctor. Give your patients peace of mind that they are on the list and are not forgotten. Front desk staff can now focus on their tasks rather than being interrupted by patients asking when they will be seen.

Customize the Patient Queue Display to fit into your clinic’s waiting room:

  • Select how you wish to display patients’ name using first name, last name or initials
  • Configure the look to match your brand
  • Includes when the list was last updated
  • Display in the language of your choice

Patient Return Messaging

Long waits in a waiting room is never pleasant. Patients get impatient and can get sick from sitting amongst other sick patients. Give your patients the freedom to leave and return when it’s closer to their turn.

  • Improve patient retention with improved services
  • Liberate seats for other patients in need
  • Make patients happy that they can return to their day as they wait
The system initially sends a verification message to the patient. Next, it sends a message when it is time for them to return.

Free your patients from the waiting room!

Patient Return Messaging is a service that will certainly set your clinic apart from other clinics.

How it works:

  1. The patient asks if they can leave the clinic while they wait.
  2. The receptionist confirms their preferred contact method – text, email or voice.
  3. The Patient receives confirmation of their contatct and then leaves the clinic.
  4. As the patients’ turn approaches, they receive a notification to return to the clinic within a set amount of time for their doctor visit.
  5. The patient returns to the waiting room and sees the doctor when they are called.

This service works in conjunction with Patient Queue Display.