Telehealth By The Numbers: Is Virtual Care Here To Stay?


Before March of 2020, what did a doctor’s appointment look like to you? Booking an appointment, taking time off work to make the mid-day appointment, driving for 30 minutes to the doctor’s office, paying for parking, spending time in the waiting room – just for a prescription refill or simple question? Before the pandemic, the average 5-minute appointment took two hours away from a person’s day.  

Since then, COVID-19 and life in quarantine have changed how we access healthcare. Now, there is no more driving, parking, or missing time from work – all because telehealth has increased access; not to mention convenience.

Pre-pandemic, over 68% of Canadians skipped appointments every year because of long wait times and in-person barriers. Virtual care provides a solution that eases the many restrictions in place for patients. A recent study by the Ontario Medical Association (OMA) found that two-thirds of doctors were delivering care virtually, while 46% of Americans now use telehealth services. 

So is virtual healthcare here to stay? The numbers suggest it is. Here’s what they say:

  • Between March and April 2020, virtual urgent care visits grew by 683%
  • Non-urgent virtual care visits grew by 4,345%
  • By the end of 2020, there will be roughly 1 billion virtual healthcare visits in the U.S
  • 46% of baby boomers and 47% of seniors reported that they used technology to refill a prescription in the last 12 months
  • 88% of respondents indicated that they are comfortable using at least one form of telemedicine – regardless of age and tech-savviness

Patient Satisfaction

  • 92% of virtual care users are satisfied with their experience
  • 45% thought the process was easy
  • 38% said it was efficient
  • 30% said it was convenient


  • 51% of telehealth appointments were scheduled online
  • 91% of respondents are likely to book a virtual rather than an in-person appointment in the future
  • 45% of patients will choose a provider who offers telehealth services

Generational Divide?

  • 60% of Gen Z schedule appointments online
  • 42% of Millennials schedule appointments online
  • 50% of Baby Boomer’s schedule appointments online
  • Seniors who used technology in other areas of their life (like an iPad) were more likely to try virtual care

Telehealth: Your Post-Pandemic Healthcare Outlook

When quarantine began in March, telemedicine accounted for less than 0.15% of billable healthcare services.  The sudden need for remote services forced health care providers to rapidly adapt. The pandemic has shown how critical it is to maintain access to healthcare; not only for vulnerable populations but for standard patient care. 

The pandemic is far from over, and nobody can say with certainty what life will look like post-COVID-19. What is becoming more evident is that telehealth technology and engaging patients from a distance will continue to evolve and expand and become a permanent part of healthcare delivery. Learn how Cliniconex can help you grow your digital patient engagement opportunities here.


Sign up to our monthly newsletter Cliniconnexions,
and get the latest news and webinars.

This is a two step proccess: 1) fill out this form, 2) select a convenient time.

Not ready to book a demo but have a question? No problem! Please call or send us your question.