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Best Practices

Best Practices October 15, 2020 Communication and Coordination During COVID-19: Five Things You Need To Know

The past eight months have been challenging. From the COVID-19 pandemic, to extreme weather, to new regulations being enacted, 2020 has been tough in senior care. The new guidelines from CMS mandating all senior care homes regularly test their staff has increased the workload on care teams. If there’s anything this year has taught us, …

Best Practices News October 7, 2020 New CMS Guidelines For Safe Visitation: The Top 6 Takeaways

It was on March 14th that The Centers for Medicare and Medicaid (CMS) ordered the end to all in-person visits at senior care facilities across the country. In September, after six months of lockdown, outbreaks, and isolation, senior care homes could finally welcome visitors – sort of. CMS has released a new memo outlining ways …

Best Practices July 8, 2020 Let’s Be Clear: A Guide To Transparent Communication During COVID-19

Throughout the COVID-19 pandemic, senior care facilities have had to adapt to changing situations in their facilities, communities, and states or provinces; with each change being communicated to staff, residents, family members, and regulators. The increased need for transparency and proactive outreach has placed an extra burden on already strained care teams. To help support …

Best Practices February 27, 2019 Long Term Care Outbreaks: Why Communication is Key

As cold and flu season is upon us, it’s important to take extra precautions to ensure you stay in the best health possible to stop the spread of illnesses. For Long Term Care facilities, communication is key to controlling health outbreaks and keeping residents safe. Reduce the spread of outbreaks Creating alerts for outbreaks as …

Best Practices January 21, 2019 4 Ways to Enhance your Annual Quality Improvement Plan

In order to make improvements that lead to higher quality care, better patient outcomes, and enhanced professional development, many Canadian provinces have pushed for healthcare facilities to develop formal reports that outline quality improvement targets and activities. In Ontario, Quality Improvement Plans (QIPs) are used to help healthcare facilities improve quality issues and achieve targets. These …

Best Practices December 12, 2018 4 Ways to Improve your Patients’ Waiting Room Experience

The waiting room is the first point of contact for patients and sets the tone for what they can expect during their visit. That being said, a waiting room is not where most people would choose to spend their time. A survey by the digital agency Sequence reported that 63% of patients say waiting is …

Best Practices November 28, 2018 4 Ways to Combat Stress and Burnout in your Clinic

Winter is coming, and many of us head into the busiest and dreariest time of the year, it’s important to keep your work limit and mental health in mind. A survey performed by Statistics Canada showed that 27% of Canadian workers have high to extreme levels of stress, and 1 in 4 say the source …