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Helping Your Clinic Respond to COVID-19

As the situation with COVID-19 continues to evolve, your clinic is undoubtedly experiencing a higher volume of patients, calls, and questions.

Keep Patients Informed

Reducing the communications burden on front-line staff is the reason you implemented Cliniconex in the first place. The added strain COVID-19 is causing your clinic is something we can help with.

Patients want information and direction, but they also want to have confidence in their health care professional. Communicating critical information such as policies, procedures, and appointment changes has never been more important.

Cliniconex is ensuring clinics focus on providing better care by helping them update special messaging about the outbreak. We have also implemented pre-screening questions that direct patients to cancel appointments if they answer “yes”.

How We Can Help

If your clinic has not already reached out for special messaging, please do so. We will also be happy to share best practices and assist you in crafting the right messaging to get the word out.

Here are a few messaging examples that we have added to some reminders/notifications:

We are here to support you in any way we can.

While we are currently experiencing a higher volume of requests than normal, we will get to your request as quickly as we can.

Not only are we thrilled with our customized automated reminder system, but our patients are pleased to utilize this up-to-date system. Cliniconex is cost efficient and has saved our staff many hours on the phone confirming patient appointments.