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Automated Care Messaging

From emergencies to everyday outreach, care communication made easy. Send targeted messages to residents, families and staff via voice, text (sms) or email.

Return time to care with automated resident family engagement.

Sold and supported by PointClickCare, as well as being compatible with any other EHR, our light-touch solution makes communicating with residents, families and staff a breeze.

  • Send targeted messages via voice, text or email
  • Logs all communications in resident charts
  • Syncs family contacts with your EHR
  • Automates day-to-day routine messaging with workflow rules

We live in at a time where communication, and the proactive sharing of information, has never been more important. Cliniconex can help care teams and families.

Return Time to Care

Eliminate the burden of manual outreach so teams can focus on what matters most: caring for residents.

Improve Communication

Better equip your team so updating families and keeping staff informed becomes second nature.

Maintain Regulatory Compliance

Adhere to CMS regulations by increasing transparency with staff and family and ensuring logging and reporting.

Better Prepare for Emergencies

Be prepared for unforeseen situations by having a good communication plan and the right tools in place.

URGENT Outbreak & Safety Notifications

Whether during an emergency like an outbreak, evacuation, or power outage; keeping resident families and staff informed as quickly and efficiently as possible is critical. Knowing their loved one is safe and well cared for during a crisis reassures families while maintaining confidence in care teams.

  • Make use of a single user interface to send messages to resident contacts, staff, and other key stakeholders in minutes
  • Ensure regulatory compliance and keep your emergency preparedness plan up-to-date
  • Create templates for emergency scenarios to trigger mass notifications at a moment’s notice
  • ACM's urgent service can be deployed in as little as 48 hours

ROUTINE Automate daily outreach with Routine workflows

The Routine module of Automated Care Messaging allows facilities to automatically trigger notifications to families when an event is added to a resident's calendar.

  • Create custom workflow rules to trigger messages
  • Customize messaging by facility, event type
  • Families can confirm, cancel or request a callback
  • Workflows can be triggered based on responses
  • Communications and outcomes are logged in resident charts

Curious to see what impact Cliniconex could have on your facility?

Check out our ROI calculator. You'll be amazed by how much you're spending on Resident Family Engagement today.
A simple deployment with little to no effort from your IT or operational staff

From product to deployment.
No complicated project plan in between.

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Turn on your EHR's API

Work with your  EHR vendor’s reps to enable 3rd party API access.

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Attend a Workflow Session

Schedule your 2-hour workflow session with one of our Resident Family Communications experts.

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Communicate with your stakeholders

Review your messaging and inform your Resident Family Community.

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Go live and return time to care

Return hours of care on a routine basis and when it matters most.

“With this service in place we can proactively involve family member and caregivers, resulting in better care for the residents.”

“We have introduced Cliniconex in all seven of our long term care homes and are thrilled with the impact it has had thus far. We have been able to redirect hours of time back to residents that would have otherwise been spent making and documenting manual outbound calls. The app is both easy to install and to use. “

It’s all about returning time to care. Automating resident family engagement meant that we could have our nurses spend their time where it matters most, providing direct care to the resident.

Our processes have been streamlined and we have realized efficiencies most noticeable in mass communications. In the event of an outbreak or emergency we have been able to enhance our process ensuring effective communication without diverting team members from other duties. We’ve decided to implement this platform across all of our 27 long-term care homes.

“I would recommend Cliniconex because it solves a sizable problem in a remarkably simple way. They took a big problem and made an easy answer.”

Before Cliniconex it was very difficult to manage communications and ensure outreach happened in a timely manner. Our old process was time-consuming, and it was also very hard to track whether or not we had reached everyone. Our team is exceedingly grateful to have a tool where they can craft a message, press send, and it goes out to 243 people simultaneously.

cell phone with Cliniconex's Automated Care Messaging app
Nurse with her hands on the shoulders of an elderly woman

We're ready to help you return time to care