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Resident Family Engagement

Keeping resident families up-to-date with accurate information about their loved one is important. In an emergency, it is critical. Manual phone calls are time-consuming and keep staff from providing direct care to residents. Automated Care Messaging can help.

Return time to care with automated resident family engagement.

Cliniconex’s Automated Care Messaging allows nursing staff to conduct outreach in minutes, saving them hours of manual phone calls. Using existing resident family contact information stored in your EHR; voice, text (SMS) and email notifications can inform loved ones of outbreaks and emergencies, policy change notifications and social announcements. Routine communication for care coordination and care plan reminders can also be triggered through automated workflows.

Automated Care Messaging by Cliniconex is designed to improve communication through secure, easy and reliable message delivery in skilled nursing, assisted living, independent living, and continuing care retirement communities alike. Our solutions are easy to deploy and require little-to-no training.

We live in at a time where communication, and the proactive sharing of information, has never been more important. Cliniconex can help care teams and families.

Return Time to Care

Automate repetitive time-consuming tasks and allow your nursing staff to focus on what matters most: caring for residents.

Increase Family Engagement

Keep Resident Families informed of their loved one's upcoming medical appointments, care plan reviews and any urgent situations with push notifications to their preferred devices.

Maintain Regulatory Compliance

Ensure regulatory compliance and keep your emergency preparedness plan up-to-date with effective communication tools. Automated communications are automatically logged in the EHR, creating an auditable trail.

URGENT Outbreak & Safety Notifications

Whether during an emergency like an outbreak, evacuation, or power outage; keeping resident families informed as quickly and efficiently as possible is critical. Knowing their loved one is safe and well cared for during a crisis reassures families while maintaining confidence in care teams.

Automated Care Messaging allows you to contact all affected resident families within minutes, ensuring the timely delivery of critical information, with little-to-no staff effort required. Facility administrators can initiate one-to-many notifications and within minutes the targeted resident family contacts of a specific unit and/or facility are informed.

Ensure regulatory compliance and keep your emergency preparedness plan up-to-date with effective communication tools. Automated Care Messaging allows a single staff member to initiate a message to resident family members of an entire facility (or unit) in a matter of minutes. Responses are automatically logged in the EHR, creating an auditable trail for regulators.

Using contact information already stored in your EHR, Cliniconex applies pre-established corporate branding and workflow rules to send notifications via voice, text, or email via the family’s preferred device. The service also allows families to confirm receipt of the message or request a callback. Automated Care Messaging’s urgent service can be deployed in as little as 48 hours.

ROUTINE Care Coordination & Care Plan Notices

Coordinating resident care for both internal and external appointments is time-consuming and often involves communicating with many different parties. Cliniconex automates reminders to inform resident families of their loved one’s upcoming appointments so your staff can focus on residents; not chasing Powers of Attorney.

Cliniconex's routine engagement service automatically triggers notifications as events are added to your EHR's Resident Calendar. Messages are sent to resident family contacts based on pre-established rules via their preferred method of communication (voice, text or email).

Resident family members can confirm or deny attendance as well as request a callback directly from their device. Best of all, instructions can be customized based on appointment type; ensuring families arrive on time, informed, and prepared without taking any time away from care.

Curious to see what impact Cliniconex could have on your facility?

Check out our ROI calculator. You'll be amazed by how much you're spending on Resident Family Engagement today.

ONGOING Family Surveys

Family members want their voices heard when it comes to the care of their loved ones. Enable resident family members to provide their valuable feedback on programs, aid in quality improvement, or to update the progress of a discharged convalescent resident. Feedback and post-discharge surveys can improve the quality of service within a facility, while also encouraging the participation of resident family members.
A simple deployment with little to no effort from your IT or operational staff

From product to deployment.
No complicated project plan in between.

Turn on your EHR's API

Work with your  EHR vendor’s reps to enable 3rd party API access.

Attend a Workflow Session

Schedule your 2-hour workflow session with one of our Resident Family Communications experts.

Communicate with your stakeholders

Review your messaging and inform your Resident Family Community.

Go live and return time to care

Return hours of care on a routine basis and when it matters most.

“With this service in place we can proactively involve family member and caregivers, resulting in better care for the residents.”

“We have introduced Cliniconex in all seven of our long term care homes and are thrilled with the impact it has had thus far. We have been able to redirect hours of time back to residents that would have otherwise been spent making and documenting manual outbound calls. The app is both easy to install and to use. “

It’s all about returning time to care. Automating resident family engagement meant that we could have our nurses spend their time where it matters most, providing direct care to the resident.

Our processes have been streamlined and we have realized efficiencies most noticeable in mass communications. In the event of an outbreak or emergency we have been able to enhance our process ensuring effective communication without diverting team members from other duties. We’ve decided to implement this platform across all of our 27 long-term care homes.

“I would recommend Cliniconex because it solves a sizable problem in a remarkably simple way. They took a big problem and made an easy answer.”

Before Cliniconex it was very difficult to manage communications and ensure outreach happened in a timely manner. Our old process was time-consuming, and it was also very hard to track whether or not we had reached everyone. Our team is exceedingly grateful to have a tool where they can craft a message, press send, and it goes out to 243 people simultaneously.

cell phone with Cliniconex's Automated Care Messaging app
Nurse with her hands on the shoulders of an elderly woman

We're ready to help you return time to care