[vc_row kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_empty_space height=”75px”][vc_column_text]How to activate Automated Care Messaging so you can start communicating with residents and their families.

Important: Automated Care Messaging must have API access to your facilities’ data to work. If you have any questions regarding the API access, please contact newimplementations@cliniconex.com . 

Activating Automated Care Messaging (ACM) is a two-step process. 

The first step is for MatrixCare to enable the API and allow Automated Care Messaging access to your data. This enables ACM to read and write relevant data to your EHR including resident contact information, communication logs and more (note this process can take up to 8 business days for MatrixCare to complete). 

The second step is Cliniconex will notify you, the customer, via email as soon as MatrixCare has authorized access to your data and the Urgent module of ACM  is available to use (note this process can take up to 2 business days for Cliniconex to complete).  When this process is complete, a “Welcome Email,” which includes instructions on how to log in and access ACM, user guides and final instructions required for setup are sent to the primary contact.[/vc_column_text][vc_empty_space height=”75px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1650868128753{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #ebf2c9 !important;}”][vc_column][vc_column_text]

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