Premium Patient Communication for Medical Clinics — Cliniconex
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The Automated Care Messaging Suite

Every Patient Reached.
Every Message Delivered.
Automatically.

The premium patient communication suite trusted by 3,500+ clinics — automated messaging, urgent alerts, wait-time transparency, and secure delivery, by voice, text, and email, straight from your EMR.

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3,500+
Clinics
5,000+
Providers
1M+
Engaged Monthly
Sent simultaneously
312 patients · Text, Voice, Email
Text
Appt with Dr. Patel tomorrow, 2:30 PM. Reply C to confirm.
9:00 AM
C
Sarah M. · 9:02 AM
Confirmed
Voice
"Press 1 to confirm your appointment tomorrow at 2:30 PM."
1
James K.
9:01 AM
Confirmed
Email
289 of 312 confirmed
93%
ISO/IEC 27001:2022 Certified HIPAA Compliant AICPA SOC
Trusted by 5,000+ Providers. Proven at Scale.
55%
Fewer No-Shows
4 hrs
Saved Daily per Staff
750%+
Return on Investment
1M+
Hours Returned to Care Annually
The Problem

Manual Communication is
Costing Your Clinic Real Revenue.

Overwhelmed Staff, Endless Phone Tag

Your front desk makes dozens of calls per day for reminders, follow-ups, and updates. Most go to voicemail. The cycle repeats tomorrow.

67% of patient calls go unanswered on the first attempt
With ACM
Automated reminders go out by voice, text, and email simultaneously — a polished, professional touch every time. Patients confirm in seconds, and your front desk never touches the phone.

No-Shows Drain Your Revenue

Missed appointments mean lost revenue, idle providers, and patients who fall through the cracks. Manual reminders are not cutting it.

$150K+ average annual revenue lost to no-shows per provider
With ACM
Intelligent confirmations and waitlist automation cut no-shows by 55% and backfill cancellations automatically — the reliability leading clinics count on to protect revenue.

Sensitive Messages Need to Stay Secure

HIPAA and state regulations mean every patient message — results, documents, reminders — must be secure, traceable, and documented. Sticky notes and phone logs are not enough.

100% audit trail for every message sent through ACM
With ACM
Send encrypted messages and documents with authenticated access and enterprise-grade security. Every send is logged with delivery status, timestamps, and recipient details — HIPAA-compliant and audit-ready from day one.
The Automated Care Messaging Suite

Four Products. One Platform.

Every way your clinic needs to reach patients and staff — working together on one platform, straight from your EMR.

ACM Messenger

Automated patient messaging

Reminders, confirmations, recalls, and practice-wide broadcasts go out by voice, text, and email — automatically, straight from your EMR.

  • Appointment reminders and confirmations
  • No-show and cancellation recovery
  • Recalls and preventive-care outreach
  • Results-ready and practice announcements

ACM Alerts

Urgent notifications

Reach every patient and team member the moment timing matters — same-day changes delivered instantly across every channel.

  • Same-day closures and schedule disruptions
  • Provider unavailability and last-minute changes
  • EMR or IT outage alerts to staff
  • Weather closures and urgent coverage requests

ACM Concierge

Wait-time and virtual queue

Give walk-in patients real-time wait times and a virtual place in line — pulled live from your EMR, shown on screen, and texted to their phone.

  • Real-time wait estimates from your EMR
  • On-screen waiting-room queue display
  • Leave-and-return texts when they near the top
  • Fewer interruptions at the front desk

ACM Vault

Secure, HIPAA-compliant messaging

Send protected health information with confidence — encrypted messages and documents with authenticated access and a complete audit trail.

  • Encrypted messages and document sharing
  • Secure delivery of results and care summaries
  • Authenticated access with full audit logs
  • HIPAA-compliant from day one
How It Works

Three Steps. Zero Disruption.

1

Connect Your EMR

Automated Care Messaging integrates securely and directly with your existing EMR — Epic, athenahealth, eClinicalWorks, or any other EMR/EHR. No data migration, no double entry.

2

Set Your Workflows

Choose what to automate: appointment reminders, recalls, urgent broadcasts, and secure messages. Configure once, run forever. Change anything in minutes.

3

Watch It Work

Messages go out by voice, email, and text — automatically. Patients confirm, reschedule, or respond. Your team only handles the exceptions.

The Difference

What Changes When You Automate Patient Communication

Appointment Reminders
No-Show Recovery
Urgent Broadcasts
Recalls and Follow-Up
Staff Notifications
Without ACM
17
hours
of staff time per outreach event — calling one patient at a time, leaving voicemails, calling back
  • 70+ calls per day, most unanswered
  • No delivery confirmation
  • Staff burned out before lunch
With ACM
5
minutes
to reach every patient — by voice, text, and email — automatically from your EMR
  • 312 patients reached in one click
  • 100% HIPAA-compliant audit trail
  • Staff focused on care, not the phone
Without ACM
$150K
/yr
in lost revenue per provider from missed appointments and late cancellations
  • No automated confirmations
  • Empty slots discovered day-of
  • No time to backfill cancellations
With ACM
55%
fewer
no-shows with smart reminders that confirm, cancel, or reschedule automatically
  • 150,000 additional appointments per clinic/yr
  • Waitlist fills gaps in real time
  • Revenue protected, schedules full
Without ACM
4+
hours
to reach every affected patient when you need to close early, reschedule a day, or send a public-health notice — manual call lists, missed contacts, confusion
  • Inconsistent messaging across staff
  • No record of who was notified
  • Patients show up to a closed clinic
With ACM
90
seconds
to broadcast to every affected patient — voice, text, and email simultaneously, with smart filters by provider, location, or appointment date
  • One message, every channel, instantly
  • Complete delivery tracking
  • HIPAA-compliant audit trail
Without ACM
70
calls/day
to chase recalls, test-result notifications, and recare reminders — one patient at a time, 5 minutes each
  • Patients overdue for care slip through
  • No record of who was reached
  • Front desk buried in callbacks
With ACM
71%
fewer calls
recalls, results, and follow-ups go out automatically by voice, text, and email — 35 seconds per patient instead of 5 minutes
  • Patients return for overdue care
  • Every contact logged automatically
  • 25% lower outreach workload
Without ACM
100%
manual
internal coordination by hand — shift changes, closures, and policy updates sent by phone, paper, and word of mouth
  • Missed shift-change notifications
  • Paper memos nobody reads
  • Errors and delays from miscommunication
With ACM
4 hrs
saved daily
per staff member — clinic-wide announcements reach everyone instantly by voice, text, and email
  • One-click clinic-wide announcements
  • Real-time shift and schedule alerts
  • 25% lower admin costs

Works with your EMR. No exceptions.

Epic · athenahealth · eClinicalWorks · MatrixCare · PointClickCare · And Any Other EMR/EHR

See Why Clinics Choose ACM.
15 Minutes. No Pressure.

Every demo is tailored to your clinic — see exactly how the platform trusted by 3,500+ clinics works with your workflows, your EMR, and your team.

  • Personalized to your clinic type and size
  • See your actual EMR integration in action
  • Get a custom ROI estimate for your organization
  • Enterprise-grade security with dedicated onboarding and support
  • No commitment, no credit card, no sales pressure
Ready to See It?
Book a 15-minute personalized demo tailored to your clinic and EMR.
HIPAA Compliant ISO 27001 SOC 2