Automated
Care
Messaging
Patient communication software that reaches every patient on the channel they prefer — automating reminders, notifications, and outreach to reduce no-shows and keep care connected.
Everything You Need to Reach Patients, Reduce No-Shows, and Close Gaps in Care.
Automated Care Messaging (ACM) is patient communication software that combines Alerts, Messenger, Vault, and Concierge to reach every patient on the channel they prefer. Integrated with your EMR/EHR, ACM automates appointment reminders, urgent notifications, and proactive outreach — reducing no-shows and freeing staff from repetitive calls.
As part of the Automated Care Platform (ACP), ACM also works with Automated Care Scheduling (ACS) to connect communication and scheduling in one patient-centered engagement solution.
Reduce no-shows with automated reminders
Reach everyone fast when it matters most
Close care gaps with proactive outreach
Free your front desk from phone tag
Four Modules. One Messaging Engine.
Select a module to see it in action — a live look at how each part of Automated Care Messaging works.
Alerts Fewer Gaps. Fuller Schedules.
ACM Alerts sends automated appointment, booking, recall and cancellation notifications across voice, text, and email — keeping patients informed at every step, not just before a visit.
Reach patients by voice, text, or email based on their preference.
Reminders trigger from your EMR/EHR appointment data — no manual lists.
Set how far in advance reminders send, with follow-up rules.
Patients respond directly, updating your schedule in real time.
Deliver reminders in each patient's preferred language.
Messenger Send Now or Schedule Ahead.
ACM Messenger sends campaigns and announcements — send now, schedule later or set them to recur. From flu clinics and annual recalls to closures and care-gap outreach, reach the right patients on the right channel.
Reach patients due for follow-up without building manual lists.
Identify and contact patients based on visit history.
Start from ready-to-use, configurable templates for fast, consistent campaigns.
Measure engagement and route replies to the right team.
Draw eligibility and history straight from your system.
Vault Two-Way, Without the Phone Tag.
ACM Vault lets patients reply and ask questions by text — routed to the right team, keeping the front desk off the phone.
Patients reply in a familiar text thread — no app or login.
Direct incoming messages to the right team or queue.
Answer common questions instantly and escalate the rest.
Aligned with HIPAA/PIPEDA privacy standards.
Manage every conversation from one shared view.
Concierge Answers, Without the Call.
ACM Concierge gives patients self-service answers by text — wait times, directions, forms and common questions — so your front desk fields fewer routine calls.
Patients get instant replies to common questions over text, day or night.
Share live wait times and appointment status without a phone call.
Hours, directions, prep and policy questions answered automatically.
Send intake forms, booking links and resources right in the thread.
Routine questions resolve themselves, freeing staff for the ones that need a person.
Automate the Outreach. Elevate Every Interaction.
Manual Reminders, Missed Appointments
Your staff spend hours making reminder calls, and patients still miss appointments. Automated Care Messaging sends reminders across voice, text, and email — automatically.
Urgent Updates, Slow to Reach
When a closure or emergency hits, phone trees are too slow. Automated Care Messaging reaches your entire contact list in minutes, on every channel.
Care Gaps, Lost Follow-Ups
Recalls and follow-ups fall through the cracks when they rely on manual lists. Automated Care Messaging automates outreach so no patient is forgotten.
The Cliniconex Solution Advisor
The Cliniconex Solution Advisor is your instant pathway from healthcare inefficiencies to automation success. Whether you are dealing with high no-show rates, manual reminders, or poor patient follow-up, this interactive tool analyzes your issue and recommends the ACP suite and features that solve it. Fast, focused, and personalized — launch it now and get a clear, actionable solution in under a minute.
Better Communication, Better Outcomes.
From efficiency gains to stronger patient relationships, Automated Care Messaging delivers business impact where it matters most.
Fewer No-Shows, Protected Revenue
Automated multi-channel reminders help keep appointment slots filled, so the revenue tied to each visit stays consistent.
More Recalls, More Booked Visits
Proactive recall and care-gap outreach brings patients back for follow-up care that would otherwise be missed.
Less Phone Time, Lower Labor Cost
Automation replaces manual reminder calls and repetitive outreach, giving staff hours back each week.
Faster Fills From Reminders and Replies
When patients confirm, cancel, or reschedule by reply, open slots surface sooner and get filled faster.
Stronger Retention Through Contact
Consistent, timely communication keeps patients engaged and more likely to return for continued care.
Automate Repetitive Outreach
Reminders, notifications, and follow-ups run on their own, freeing staff from repetitive manual tasks.
Reach Everyone in Minutes
Urgent announcements reach patients, families and staff across every channel in minutes.
Real-Time EMR/EHR Sync
Messaging draws from your system automatically, so staff do not have to manage separate lists or double entry.
One Inbox for Two-Way Messages
Patient replies land in a shared, routed inbox instead of scattered voicemails and sticky notes.
Standardize Communication Across Sites
Support multiple locations and providers with consistent messaging and visibility at scale.
Reminders on Their Preferred Channel
Patients receive reminders by voice, text, or email — whichever works best for them.
Reply by Text, No Hold Music
Two-way messaging removes the frustration of calling and waiting on hold or in a callback queue.
Clear, Timely Updates
Patients stay informed about appointments, closures, and changes without chasing information.
Communication in Their Language
Messages can be delivered in each patient's preferred language for better understanding.
Proactive Care Nudges
Gentle recall and follow-up prompts help patients stay on top of the care they need.
Grow Positive Reviews
Prompt satisfied patients to share their experience, turning everyday goodwill into public reviews that strengthen your reputation.
Catch Concerns Early
Automated follow-up surfaces issues early, so your team can respond before a concern becomes a negative review.
Strengthen Patient Trust
Consistent, transparent communication builds the kind of trust that keeps patients coming back.
Turn Feedback into Improvement
Channel patient feedback into a clear view of what is working, so leaders can act with confidence.
Automated Care Messaging, Explained.
Automated Care Messaging (ACM) is patient communication software that reaches every patient on the channel they prefer. It automates reminders, notifications and outreach to reduce no-shows and keep care connected.
ACM reaches patients by voice, text and email, delivering each message on the patient's preferred channel to improve responsiveness across the care journey.
No. ACM delivers accessible, no-login communication. Patients receive information directly without creating or accessing a portal, and have nothing to download.
ACM automates appointment reminders and confirmations across voice, text and email, and can collect two-way responses, helping reduce no-shows and close gaps in care.
Yes. ACM meets HIPAA and PIPEDA standards with SOC 2 Type II compliance, providing encrypted messaging and document delivery, full audit trails and role-specific access controls.
Yes. ACM is part of Automated Care Platform (ACP), where it works alongside Automated Care Scheduling (ACS) to unify communication and scheduling on one connected platform.
See Exactly What Matters to You.
See what matters most to you. Every Cliniconex demo is tailored to your organization — focused on solving your challenges and showing exactly how our solutions work for your team.
