Resource Centre

The healthcare system, a vital pillar of our society, is currently facing a significant challenge: a growing shortage of nurses […]

Ophthalmologists face a unique set of challenges. From managing packed schedules and ensuring patient adherence to complex care plans, to […]

Understand the magic: What is Generative AI? Generative AI is like a digital magician that conjures up new content, such […]

For healthcare providers, the main goal is to help patients live healthier lives. But it’s often hard to keep track […]

From Overwhelmed to Connected About Wesley Lea Hill As a leading senior living community, Wesley Lea Hill strives to provide […]

Building Relationships with Automation About Crown Point Senior Living The Challenge: Time Consuming Calls Crown Point faced significant communication challenges […]

From Disconnected to Streamlined. About the University of Toronto The University of Toronto, a globally top-ranked public research university in […]

From Independent Challenges to Seamless Operations About Dr. Grieve After nearly three decades in family medicine, Dr. Grieve transitioned to […]

We added Generative AI to ACM Messenger, making message creation even easier. Here are some ways users have been using […]

From Chaos to Automated Clarity About NL Allergy & Immunology For patients facing life-threatening allergies or immune system disorders, NL […]

For healthcare providers today, simply keeping pace isn’t enough. For practices aiming for sustainable growth, true success lies in future-proofing […]

June, and Pride Month, have begun. A time of celebration, love, and acceptance for the LGBTQ+ community and its allies […]

Understanding the LGBTQ2IA+ health history is key to shaping an inclusive future in healthcare. Over the past century, LGBTQ2IA+ individuals […]

Community Partnerships That Elevate Senior Care In senior living, creating a thriving and active community aren’t the only goals. Families, […]

For healthcare organizations participating in the Medicare program, a clear understanding of Medicare Bad Debt and the intricacies of Medicare […]

The shift towards value-based care (VBC) strongly aligns with the principles of preventative care. Instead of solely reacting to illness, […]

For years, healthcare providers have used direct communication to send information to patients. However, this one-way messaging leaves a gap […]

It’s no secret that people who work in healthcare are under a lot of pressure. They have too many messages, […]

Value-based care is a way of giving healthcare that focuses on keeping people healthy and improving their overall well-being, with […]

Digital natives are transforming healthcare! Learn how this digital generation is changing patient care and driving innovation in medicine.

In the bustling world of healthcare, clear and timely communication with patients is essential. Appointment reminders, test results, and medication […]

In healthcare today, maximizing reimbursement is critical for the financial health of any practice. While efficient billing processes and coding […]

Working in healthcare means being part of a field defined by continuous change and advancement. Looking back at the history […]

This winter semester, Cliniconex had the pleasure of welcoming two bright co-op students to the team: Tajah Hart and Raman […]

Technology is now central to healthcare practices, impacting everything from managing patient records to scheduling appointments and even aiding in […]

Everyone has experienced the frustration of long wait times at the doctor’s office. But beyond the well-known appointment delays, a […]

At Cliniconex, we’re all about connection – whether it’s helping healthcare providers connect with their patients, or connecting with the […]

 In today’s rapidly evolving healthcare industry, delivering high-quality care is a top priority for care providers and organizations. Patient engagement […]

The healthcare industry is experiencing a major shift, shifting from a focus on the sheer volume of services to one […]

March marks a critical transitional period, as the shift from winter to spring presents unique challenges for individuals experiencing Seasonal […]

International Women’s Day provides a valuable opportunity to reflect on the profound and enduring influence of women in healthcare. Their […]

Influential women of colour in STEM have consistently defied expectations and reshaped the landscape of science, technology, engineering, and mathematics. […]

Women of colour in STEM are a vital, yet underrepresented, force in the healthcare industry. While progress has been made, […]

Mental well-being is essential, yet many face barriers to mental healthcare, especially underserved communities like racial and ethnic minorities, LGBTQ+ […]

Maternal mortality rates in the United States reveal a concerning disparity. Black women are three times more likely to die […]

The healthcare industry is in the middle of a digital revolution, and 2025 is shaping up to be a pivotal […]

The holiday season is a time for giving, and here at Cliniconex, we’re always looking for ways to give back […]

5G is more than just faster downloads and smoother streaming; it’s poised to revolutionize healthcare as we know it. With […]

Effective communication is the lifeblood of any successful healthcare organization. Yet, many providers still rely on a fragmented array of […]

The modern hospital is no longer just a place for treating illness; it’s evolving into a sophisticated, interconnected ecosystem where […]

Blockchain technology, originally known for its role in cryptocurrencies like Bitcoin, is making significant inroads into the healthcare industry. This […]

Technology is revolutionizing healthcare at an unprecedented pace. From artificial intelligence and machine learning to telehealth and wearable devices, innovations […]

Demonstrating a strong return on investment (ROI) is more critical than ever for healthcare providers. Organizations are constantly seeking ways […]

The healthcare industry is grappling with a significant staffing shortage, and the impact is widespread. While competitive salaries and benefits […]

Hospital readmissions present a big challenge to healthcare systems across the United States, carrying significant financial and reputational consequences. The […]

The healthcare industry is on the cusp of an automated communication revolution. While we’ve become familiar with tools like automated […]

As technology advances, so do the expectations of senior living residents. Today’s seniors are tech-savvy, active, and looking for more […]

Disasters—whether natural or man-made—disrupt operations, leaving businesses scrambling to recover. Having a disaster recovery plan in place helps ensure that […]

Emergencies can have a profound impact on mental health. Whether it’s a natural disaster, a public health crisis, or a […]

As the digital transformation of healthcare accelerates, so does the risk of cyberattacks. In times of crisis, when healthcare providers […]

Emergency preparedness is crucial for all healthcare providers, but it’s especially vital for those serving remote and rural communities. These […]

As we say goodbye to summer, we are also saying goodbye to our two co-op students; Matt and Abhay. Matt […]

The role of the patient is evolving. No longer are patients passive recipients of care, merely following the instructions of […]

At Cliniconex, we believe that true success is not solely defined by our business achievements or financial growth. Instead, we […]

The healthcare industry is undergoing a profound transformation, driven by a wave of technological advancements that hold the potential to […]

The AHA Leadership Summit is always a whirlwind of innovation and inspiration, and this year was no exception. Two members […]

Purchasing new technology for a hospital or clinic isn’t as easy as it sounds. In healthcare, purchasing decisions can take […]

Senior living communities are experiencing a digital transformation, with technology playing an increasingly vital role in enriching the lives of […]

The senior living landscape is diverse, with each community having its unique blend of people, processes, and challenges. As operators […]

As the Chief Revenue Officer at Cliniconex, I have seen firsthand how a strong brand identity can elevate a company, […]

Businesses are in a constant race to grab our attention. Those who make us feel appreciated, heard, and valued as […]

In today’s fast-paced world, time is a luxury. Juggling work, family, and personal commitments often leaves little room for prioritizing […]

Family Health Teams (FHTs) are the cornerstone of comprehensive and patient-centered care. However, with the increasing complexity of patient needs […]

Pride Month is a time for celebration, reflection, and advocacy. While we recognize the strides made in LGBTQ+ rights, it’s […]

The emergency room (ER) is a vital lifeline for critical medical situations. However, it’s also a costly resource that’s frequently […]

The desire to age gracefully within the comfort of one’s home is a sentiment shared by many seniors. In 2024, […]

Personalized medicine, fueled by cutting-edge technology, is no longer a distant vision but a rapidly unfolding reality. It’s a paradigm […]

In the heart of the healthcare industry lies a fundamental paradox: an unwavering dedication to human connection and empathy, yet […]

Healthcare in the United States is at a crossroads. The traditional fee-for-service model, where providers are paid for each service […]

 In the fast-paced world of hospitals, every interaction matters.  From the moment a patient arrives to post-discharge follow-up, effective hospital […]

The recently announced Centers for Medicare & Medicaid Services (CMS) Staffing Minimums Final Rule will have far-reaching implications for skilled […]

Healthcare systems worldwide are feeling the strain. Costs are rising, populations are aging, and managing chronic conditions is a never-ending […]

 In the digital age, senior care homes face the dual challenge of meeting the increasing demands of a growing elderly […]

We closed the first quarter of 2024 by choosing The Children’s Aid Foundation of Ottawa as the year’s first recipient […]

We are wrapping up 2023 with our final donation of the year for Cliniconex Gives Back. We donated to, and […]

Healthcare can sometimes feel like a labyrinth. With so many paths to take—specialists to see, tests to undergo, treatments to […]

In healthcare today, the concept of value-based care has emerged as a pivotal shift, aiming to enhance patient outcomes while […]

In the healthcare sector, particularly within senior care organizations, the correlation between employee engagement and organizational reputation is a critical […]

Attending ViVE 2024 was like stepping into the future of healthcare, where bright minds from all corners of the industry […]

 As we look ahead, the future of healthcare promises both exciting opportunities and significant challenges, especially for the Black community. […]

Artificial Intelligence (AI) has rapidly transformed various industries, and AI in healthcare is no exception. Its sudden surge has left […]

Improving healthcare access has been a longstanding challenge, particularly for marginalized groups. Black communities have faced significant obstacles in this […]

There are a few names in Canadian healthcare who stand out not just for their remarkable contributions but also for […]

Want to learn more about how the solution works? Below are some of the frequently asked questions our team receives. […]

Since March of 2020, COVID-19 has directed our lives; from where we go, what we do, who we see and how […]

Preparing patients for their clinic visits has never been more effective or more productive on PS Suite. We are excited […]

Imagine a healthcare journey where every step is seamlessly connected, where information flows effortlessly, and patients feel truly cared for. […]

When a senior loved one is facing hospital discharge to a post-acute facility, it marks a critical point in their […]

February is Black History Month, providing an opportunity to cast a spotlight on the contributions of Black medical pioneers who […]

We are kicking off 2024 with two new co-op students! Katie Liu has joined the Sofware Development team and David […]

Canadian medical clinics are busy, often understaffed, and need to make every minute and dollar count. This is where AI […]

Healthcare is a world that’s always on the move. With new technologies, treatments, and trends popping up, it’s like a […]

As we bid farewell to another incredible year, we’re taking a look back at everything that happened. Here are our […]

As we begin a new year, the healthtech industry has several trends for 2024 that promise to reshape the way […]

Adaeze joined the marketing team in September as only the second co-op student the team has had. She was responsible […]

Organizations face a myriad of challenges that can disrupt normal operations and potentially damage their reputation. Developing a robust crisis […]

Artificial Intelligence (AI) has emerged as a transformative force, revolutionizing industries and redefining the way we live and work. However, […]

The healthcare industry has changed a lot in the last few years, and one thing that continues to change is […]

The senior care industry is one where compassion meets responsibility, and where reputation management and infection prevention and control (IPAC) […]

Today, every swipe and click we make leaves a digital footprint, providing information about ourselves as we go about our […]

For Canadian medical providers, practice management is a delicate balancing act, where every step towards better patient care must be […]

Today more than ever, companies are recognizing the significant impact their employees have on their reputation. Employee advocacy is gaining […]

It seems like the healthcare delivery system is in a state of constant change. Currently, the concept of value-based care […]

In the ever-evolving landscape of modern healthcare, the use of Artificial Intelligence (AI) has transformed how medical professionals deliver care […]

In the world of healthcare, a shift from being reactive to proactive is taking place. It’s like switching from waiting […]

Our third donation of 2023, marks the twelfth edition of our charitable donation program Cliniconex Gives Back and this quarter’s […]

Imagine a world where diseases are diagnosed with incredible accuracy, treatment plans are personalized to each patient, and medical errors […]

After saying goodbye to our round of summer co-op students, are are thrilled to welcome our first fall co-op – […]

September is here, and with it comes National Preparedness Month—a time to take a step back and ensure that care […]

SeungHee joined the marketing team in May as the first co-op student the team has ever had. She was in […]

Privacy, consent, and a robust governance structure overseeing both are cornerstones of an efficient and ethical healthcare system. These principles […]

As mobile technology advances, texting and calling have become common ways to connect with people and businesses. But as communication […]

The healthcare industry is undergoing a rapid surge in innovative healthtech solutions aimed at revolutionizing both care and outcomes. From […]

As our world continues to access more information in more ways, and with the rise in comments, opinions and third-party […]

In today’s rapidly advancing world, digital health tools and the growing trend of providing care beyond the traditional hospital or […]

With half of 2023 now behind us, we have just completed the latest round of our quarterly donation program Cliniconex […]

In today’s rapidly advancing digital era, technology has become an integral part of our lives, transforming various industries, including healthcare. […]

When it comes to healthcare compliance, family members play a crucial role in supporting and advocating for their loved ones. […]

In senior care, building trust is the cornerstone upon which all other aspects of caregiving and reputation management stand. It […]

Senior care providers face many challenges in today’s healthcare landscape, particularly when it comes to compliance with regulatory requirements. The […]

Mental Health Awareness Week is an important event that sheds light on the significance of mental well-being and seeks to […]

The annual week-long celebration honouring skilled nursing care centers, 2023 National Skilled Nursing Care Week (NSNCW) has officially started on […]

We are so happy to have Tiare back for her third summer with our team! Tiare is studying Computer Science […]

Each summer, the Cliniconex team welcomes students from various post-secondary institutions to spend the summer with us, learning, growing and […]

As we age, our health becomes more fragile, and we are more susceptible to chronic conditions and diseases. This is […]

Few aspects of the human experience are as powerful as the yearning to be understood. When we think someone listens, […]

Big Data has become an increasingly important topic in many industries, including healthcare. It refers to extremely large and complex […]

As we say goodbye to winter, Team Cliniconex marked the end of Q1 2023 with our first CCX Gives Back […]

With the number of compliance regulations healthcare providers need to follow, compliance record keeping and reporting can seem like a […]

For healthcare providers, building a positive patient-provider relationship is essential to ensure their well-being and enhance the quality of care […]

Senior care facilities play a critical role in our healthcare system, providing care and support to elderly and vulnerable individuals.  […]

Nurses make up the largest workforce in the United States with over 3.6 million registered nurses taking care of the […]

Healthcare is one of the most regulated industries in the world. And for good reason. When the stakes are as […]

A public health emergency (PHE), brought on by the worldwide spread of COVID-19, was first declared in March 2020 and […]

Personalized service is just a given today and that includes a rising demand for resident-centric care in senior care homes.  […]

Chances are that, at some point in your career, the company you work for will face a merger or acquisition […]

All companies, regardless of size or industry, rely on their reputations to attract new clients, maintain the bottom line and […]

Even though the year has just started, one thing is already apparent from the emerging trends in senior care –  […]

And just like that, we’re closing out another year. Just like last year, 2022 seemed to fly by with a […]

The holidays are fast approaching, and our team is getting into the festive spirit during our holiday edition of Cliniconex […]

For almost every facet of the healthcare industry, the benefits of adopting digital technologies are almost too numerous to count. […]

Senior care facilities that use Automated Care Messaging for their communication and coordination needs know that automating outreach can save […]

Cliniconex hosted a recent webinar, Using Tools and Technology to Combat Staff Shortages, to look at the staffing crisis in […]

With Labour Day weekend over and fall just around the corner, we’re looking back on how the summer portion of […]

In 2004, the Federal Emergency Management Agency (FEMA) launched the National Preparedness Month campaign to help raise awareness about the […]

We recently had another round of Cliniconex Gives Back and the second charity we voted to support in 2022 was […]

It’s hard to believe summer is almost over. It’s even harder to believe our summer student Tiare is about to […]

Senior care operators are always looking for ways to attract and retain talent. As the current talent pool is rather […]

While care staff initially get into healthcare to take care of people, at the end of the day, healthcare organizations […]

When a new resident moves into a senior care home, staff are not just welcoming the resident, they are also […]

It’s well known that nurses are the backbone of a functioning healthcare organization. Not only do they provide patient care, […]

HIPAA. HIPAA compliance. These are terms that you see a lot of in the healthcare industry. But what does it […]

When an emergency happens, there are so many things out of your control that you and your staff need to […]

June is pride month, and while the census does not specifically measure the LGBTQ population, there are roughly 3 million […]

A medical clinic is a busy place. There are patients to schedule, follow-ups to book, and doctor’s schedules to work […]

Last week, we introduced you to Tiare, one of the two summer students we have with for the next few […]

Every year, the Cliniconex team welcomes summer students from various post-secondary institutions to spend a few months with us, learning, […]

Each year, National Skilled Nursing Week begins on Mother’s Day. It’s only fitting that those who dedicate their lives to […]

Healthcare has become more digitized, creating a more streamlined and inclusive experience for patients, but the wide array of technology […]

Vaccines. They are a subject we are all familiar with after living through a pandemic, but did you know that […]

In late 2016 the Centers for Medicare and Medicaid (CMS) introduced their Emergency Preparedness Rule with the goal of establishing […]

Whether you are new to Automated Care Messaging or are already messaging like a pro, here are a few tips, […]

April is stress awareness month. Unsurprisingly, stress has been on the rise over the past few years with 65% of […]

What is the care continuum? The care continuum is a model of the progression of care for patients. It is […]

Mental health has been an important topic of conversation throughout the pandemic. Still, a somewhat taboo subject, acknowledging and talking […]

If interprofessional collaboration makes health care providers more effective and efficient while improving patient outcomes; why is it not more widely used?

It’s 4 am. The power is out from a storm and you need to enact the emergency outreach plan at […]

In its simplest form, value-based care (VBC) is when reimbursement payments are directly tied to the quality of care provided, […]

Mental health. It’s a term we are all familiar with after living in a pandemic. For healthcare workers, the gruelling […]

Looking back on the past two years, change and adaptability are the two words that come to mind first when […]

Social care home staff have had to be vaccinated since mid-November to be able to continue working. Since the mandate […]

The case for the mandatory vaccination of senior care staff has gone to the Supreme Court for debate. While compliance […]

The past year was another rollercoaster; with lockdowns, vaccines, new variants and booster shots being just a few of the […]

What a year. While 2020 was a wild ride, there was nothing dull about 2021. People got vaccinated against COVID-19, […]

Care homes have always had too few staff. The pandemic has intensified the shortage and the recently implemented vaccine mandate […]

Everyone celebrates the holidays differently, with traditions reflecting religion, culture and long-standing family customs. One common thread between celebrations is […]

Senior care facilities have always had too few staff. The pandemic has intensified the shortage and the soon-to-be-implemented vaccine mandate […]

The focus of most senior care facilities for the past 18 months has been on urgent communications reacting to time-sensitive […]

While administrative tasks are an essential part of any medical clinic, there are plenty of ways to spend less time […]

As the fourth wave of COVID-19 grips the country, the importance of receiving a vaccine for the virus has never […]

When our team is asked to submit organizations for our quarterly donation program, they are asked to think about causes […]

On August 18th, it was announced by the United States federal government that all staff of Skilled Nursing and Assisted […]

Purpose-driven communications have been at the forefront of our lives over the past 18 months; whether from the government, employers, […]

Of the many challenges and struggles senior care homes have faced during the COVID-19 pandemic, communicating with residents, families and […]

If there’s one thing the COVID-19 pandemic has taught us, it is the extreme importance of constant, clear, communication. Here […]

One thousand hours. Forty-one days. That’s a lot of time. If you had 1000 hours you could watch the movie […]

The challenge of acquiring and retaining staff in social care was prevalent pre-pandemic, but since then much has changed. Those […]

March means the end of the first quarter of 2021, and along with spring and vaccinations, it means the next […]

Last week, more than 150 million Americans were impacted by a severe winter storm, leaving them without power, or water, […]

The end is in sight – we hope. Residents and staff of long term care facilities are receiving their COVID-19 […]

Cliniconex is a company that focuses not just on our customers in healthcare but on our community as a whole. […]

Tips and tricks to ensure your senior care community receives (and reads!) the important information you send them.

Before March of 2020, what did a doctor’s appointment look like to you? Booking an appointment, taking time off work […]

The past eight months have been challenging. From the COVID-19 pandemic, to extreme weather, to new regulations being enacted, 2020 […]

Summer. Usually a time for barbecues, gardening and soaking up some sun. The summer of 2020? Not so much. Nobody […]

Are you still struggling to adapt to all the changes brought on by COVID-19? What are the future plans for […]

Throughout the COVID-19 pandemic, senior care facilities have had to adapt to changing situations in their facilities, communities, and states […]

For facilities that have implemented Cliniconex’s Automated Care Messaging as part of their communications strategy, they have adapted the tool […]

On May 6th, The Centers For Medicare and Medicaid Services released an update clarifying the new reporting requirements for skilled […]

With daily changes to social distancing rules and guidelines and which businesses and services stay open, access to healthcare for […]

While we all do our part to limit the spread of the virus by staying home and limiting social interactions, here are some ways to stay connected and social – from a distance.

More and more, nurses are using technology to streamline their workload to leave more time for helping patients on their healthcare journeys.

Technology can help specialists – and their staff – get back to caring for their patients by reducing the amount of time spent making calls following up and confirming appointments. By using automated booking notifications, patients are easily notified of referrals with no extra work for the front-end staff.

How Cliniconex automatically updates statuses into your clinic’s EMR One of the most crucial parts of the appointment reminder process […]

As cold and flu season is upon us, it’s important to take extra precautions to ensure you stay in the […]

How Cliniconex reminds patients when they’re booked for multiple appointments in one day. One of the most common requests our […]

In order to make improvements that lead to higher quality care, better patient outcomes, and enhanced professional development, many Canadian provinces […]

The waiting room is the first point of contact for patients and sets the tone for what they can expect […]

Winter is coming, and many of us head into the busiest and dreariest time of the year, it’s important to […]

On August 8th, 2018, the College of Physicians and Surgeons of British Columbia revised the Referral-Consultation Process guideline. This revision […]

This May, Cliniconex travelled to Vancouver to participate in the annual e-Health conference, hosted by Digital Health Canada, Canada Health […]

July has been busier than ever at Cliniconex.  Lots of new partnerships and customers and we are close to closing […]

This week, we had a chance to sit down and chat with Cliniconex’s CEO, Anthony Mar! After a hard day […]