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Ophthalmologists
Automation for Ophthalmologists: See the Benefits

Ophthalmologists face a unique set of challenges. From managing packed schedules and ensuring patient adherence to complex care plans, to […]

Generative AI
Unleash efficiency: 6 best practices for using generative AI

Understand the magic: What is Generative AI? Generative AI is like a digital magician that conjures up new content, such […]

Automated Recalls
Automated Recalls: Predictable Revenue and Patient Outcomes

For healthcare providers, the main goal is to help patients live healthier lives. But it’s often hard to keep track […]

Four joyful seniors gather around a smartphone, with two women seated and looking intently at the screen while the other two, a woman and a man, stand behind them smiling.
Case Study | Wesley Lea Hill

From Overwhelmed to Connected About Wesley Lea Hill As a leading senior living community, Wesley Lea Hill strives to provide […]

Case Study | Crown Point Senior Living

Building Relationships with Automation About Crown Point Senior Living The Challenge: Time Consuming Calls Crown Point faced significant communication challenges […]

Case Study | University of Toronto Student Life Programs and Services

From Disconnected to Streamlined. About the University of Toronto The University of Toronto, a globally top-ranked public research university in […]

Case Study | Family Practice Specialist with a Skin Focus

From Independent Challenges to Seamless Operations About Dr. Grieve After nearly three decades in family medicine, Dr. Grieve transitioned to […]

Case Study | AI in the Everyday

We added Generative AI to ACM Messenger, making message creation even easier. Here are some ways users have been using […]

Case Study | NL Allergy & Immunology

From Chaos to Automated Clarity About NL Allergy & Immunology For patients facing life-threatening allergies or immune system disorders, NL […]

Tech Essentials
Tech Essentials for Growth: Future Proofing Your Practice

For healthcare providers today, simply keeping pace isn’t enough. For practices aiming for sustainable growth, true success lies in future-proofing […]

pride-month-2023
Happy Pride Month: embracing LGBTQ+ seniors

June, and Pride Month, have begun. A time of celebration, love, and acceptance for the LGBTQ+ community and its allies […]

LGBTQ2IA+ Health History
LGBTQ2IA+ Health History: Milestones and Rights

Understanding the LGBTQ2IA+ health history is key to shaping an inclusive future in healthcare. Over the past century, LGBTQ2IA+ individuals […]

Community Partnerships
Community Partnerships That Elevate Senior Care

Community Partnerships That Elevate Senior Care In senior living, creating a thriving and active community aren’t the only goals. Families, […]

medicare bad debt
Medicare Bad Debt and Cost Reports: A Healthcare Guide

For healthcare organizations participating in the Medicare program, a clear understanding of Medicare Bad Debt and the intricacies of Medicare […]

Preventative care
Deep Impact: Targeted Preventative Care in Value-Based Models

The shift towards value-based care (VBC) strongly aligns with the principles of preventative care. Instead of solely reacting to illness, […]

The Patient's Voice
The Patient’s Voice: Why Patient Empowerment Matters

For years, healthcare providers have used direct communication to send information to patients. However, this one-way messaging leaves a gap […]

Smiling doctor using phone for ambient scribes.
Ambient Scribes: The AI Edge for Healthcare

It’s no secret that people who work in healthcare are under a lot of pressure. They have too many messages, […]

health equity
Value-Based Care: The Key to Unlocking Health Equity

Value-based care is a way of giving healthcare that focuses on keeping people healthy and improving their overall well-being, with […]

digital natives
Digital Natives: Shaping the Future of Healthcare

Digital natives are transforming healthcare! Learn how this digital generation is changing patient care and driving innovation in medicine.

TCPA Compliance
TCPA Compliance in Healthcare: How to Avoid Costly Fines

In the bustling world of healthcare, clear and timely communication with patients is essential. Appointment reminders, test results, and medication […]

Maximizing Reimbursement
Maximizing Reimbursement With Effective Patient Engagement

In healthcare today, maximizing reimbursement is critical for the financial health of any practice. While efficient billing processes and coding […]

innovation in healthcare
Innovation in Healthcare: A Remarkable Journey

Working in healthcare means being part of a field defined by continuous change and advancement. Looking back at the history […]

My Semester At CCX | Tajah and Raman

This winter semester, Cliniconex had the pleasure of welcoming two bright co-op students to the team: Tajah Hart and Raman […]

risk assessment survey
Healthcare Risk Assessment: Protect Patient Data

Technology is now central to healthcare practices, impacting everything from managing patient records to scheduling appointments and even aiding in […]

patients siting and waiting in waiting room, experiencing hidden wait times
Reducing Hidden Wait Times: Improving Patient Experience

Everyone has experienced the frustration of long wait times at the doctor’s office. But beyond the well-known appointment delays, a […]

ottawa humane society
CCX Gives Back | The Ottawa Humane Society

At Cliniconex, we’re all about connection – whether it’s helping healthcare providers connect with their patients, or connecting with the […]

patient-engagement-software
Using patient engagement software to improve quality of care

 In today’s rapidly evolving healthcare industry, delivering high-quality care is a top priority for care providers and organizations. Patient engagement […]

Key Performance Indicators
VBC Success: Key Performance Indicators

The healthcare industry is experiencing a major shift, shifting from a focus on the sheer volume of services to one […]

seasonal affective disorder
Supporting Patients with Seasonal Affective Disorder

March marks a critical transitional period, as the shift from winter to spring presents unique challenges for individuals experiencing Seasonal […]

Women in Healthcare
 IWD: Women in Healthcare Today

International Women’s Day provides a valuable opportunity to reflect on the profound and enduring influence of women in healthcare. Their […]

influential women of colour in stem
Influential Women of Colour in STEM: Pioneers & Trailblazers

Influential women of colour in STEM have consistently defied expectations and reshaped the landscape of science, technology, engineering, and mathematics. […]

women of colour in stem
Breaking Barriers: Supporting Women of Colour in STEM

Women of colour in STEM are a vital, yet underrepresented, force in the healthcare industry. While progress has been made, […]

mental healthcare access
Mental Healthcare Access for Underserved Communities

Mental well-being is essential, yet many face barriers to mental healthcare, especially underserved communities like racial and ethnic minorities, LGBTQ+ […]

black maternal mortality
Black Maternal Mortality: Understanding the Issue

Maternal mortality rates in the United States reveal a concerning disparity. Black women are three times more likely to die […]

2025 Tech Trends
2025 Tech Trends in Healthcare

The healthcare industry is in the middle of a digital revolution, and 2025 is shaping up to be a pivotal […]

CCX Gives Back | The Ottawa Mission

The holiday season is a time for giving, and here at Cliniconex, we’re always looking for ways to give back […]

5G in Healthcare: A Revolution in Care Delivery

5G is more than just faster downloads and smoother streaming; it’s poised to revolutionize healthcare as we know it. With […]

A healthcare professional conducts a virtual consultation using a healthcare communication platform. The female doctor, visible on the left, is speaking to an elderly female patient who appears on the laptop screen, smiling and waving. The setting is a bright, modern office with a plant and documents, highlighting the convenience and personal connection enabled by telehealth technologies.
Why One Healthcare Communication Platform is Better Than Many

Effective communication is the lifeblood of any successful healthcare organization. Yet, many providers still rely on a fragmented array of […]

Healthcare professional using a digital tablet in a modern facility, symbolizing interconnected care and the integration of technology in smart hospital ecosystems.
Interconnected Care: Building a Smart Hospital Ecosystem

The modern hospital is no longer just a place for treating illness; it’s evolving into a sophisticated, interconnected ecosystem where […]

Digital representation of blockchain in healthcare showcasing interconnected icons like medical records, stethoscope, and healthcare symbols, illustrating technology integration in the medical field for secure and efficient data management.
Blockchain in Healthcare: Data Security and Efficiency

Blockchain technology, originally known for its role in cryptocurrencies like Bitcoin, is making significant inroads into the healthcare industry. This […]

A compassionate healthtech scene where a young female healthcare worker, wearing a white uniform, smiles joyfully while embracing an elderly woman in a cozy, well-lit living room. The elderly woman, appearing pleased and comfortable, listens intently to the healthcare worker who is holding a digital tablet, ready to assist with health management.
Compassionate HealthTech: Innovation in Patient Care

Technology is revolutionizing healthcare at an unprecedented pace. From artificial intelligence and machine learning to telehealth and wearable devices, innovations […]

Hands holding a smartphone with digital overlays representing ROI in healthcare, including various icons, charts, and data visualizations that signify analytics, cost efficiency, and financial performance. The image emphasizes the concept of return on investment in the healthcare sector through technology and data-driven insights.
ROI in Healthcare: Financial benefits of Value-Based Care

Demonstrating a strong return on investment (ROI) is more critical than ever for healthcare providers. Organizations are constantly seeking ways […]

Two nurses using a tablet, showcasing effective tech implementation strategies in healthcare.
Tech Implementation Strategies for Strong Staff Adoption

The healthcare industry is grappling with a significant staffing shortage, and the impact is widespread. While competitive salaries and benefits […]

Cliniconex logo alongside a call to action to read the blog about reducing hospital readmissions.
Hospital Readmissions: How Hospitals Can Leverage Automation

Hospital readmissions present a big challenge to healthcare systems across the United States, carrying significant financial and reputational consequences. The […]

Automated Communication
What’s Next for Automated Communication and Collaboration

The healthcare industry is on the cusp of an automated communication revolution. While we’ve become familiar with tools like automated […]

A healthcare worker assists an elderly man using a smartphone, illustrating how technology like AI is improving the resident experience in senior living communities.
AI-Powered Senior Living: Enhancing the Resident Experience

As technology advances, so do the expectations of senior living residents. Today’s seniors are tech-savvy, active, and looking for more […]

An emergency plan booklet on a wooden desk, symbolizing preparedness and disaster recovery planning in healthcare settings. The image emphasizes the importance of having a comprehensive disaster recovery plan that addresses the evacuation and return of residents/patients, ensuring continuity of care, and managing critical services during emergencies.
Emergency Preparedness: Disaster Recovery Return to Business

Disasters—whether natural or man-made—disrupt operations, leaving businesses scrambling to recover. Having a disaster recovery plan in place helps ensure that […]

An abstract silhouette of a human head with vibrant flowers emerging from it, symbolizing the importance of mental health during emergencies and the potential for growth and healing.
Emergency Preparedness: Mental Health During Emergencies

Emergencies can have a profound impact on mental health. Whether it’s a natural disaster, a public health crisis, or a […]

Healthcare cybersecurity concept showing professionals reviewing digital security measures with a lock icon representing protection of critical infrastructure.
Emergency Preparedness: Healthcare Cybersecurity

As the digital transformation of healthcare accelerates, so does the risk of cyberattacks. In times of crisis, when healthcare providers […]

Rural healthcare
Emergency Preparedness Month:  Tech for Rural Healthcare

Emergency preparedness is crucial for all healthcare providers, but it’s especially vital for those serving remote and rural communities. These […]

My Summer at CCX | Matt & Abhay

As we say goodbye to summer, we are also saying goodbye to our two co-op students; Matt and Abhay. Matt […]

Patient talking to a doctor, symbolizing Patient Empowerment and the journey towards taking control of one's health
Patient Empowerment: From Passive to Informed Consumers

The role of the patient is evolving. No longer are patients passive recipients of care, merely following the instructions of […]

Logo of Ottawa river keeper showing CCX community involvement
CCX Gives Back | Ottawa Riverkeeper

At Cliniconex, we believe that true success is not solely defined by our business achievements or financial growth. Instead, we […]

A gavel and justice scale symbolizing compassion and the importance of ethics in healthcare.
Ethics in Healthcare: Navigating the Technological Frontier

The healthcare industry is undergoing a profound transformation, driven by a wave of technological advancements that hold the potential to […]

AHA Leadership Summit
The AHA Leadership Summit: Recap and Key Takeaways

The AHA Leadership Summit is always a whirlwind of innovation and inspiration, and this year was no exception. Two members […]

Three healthcare professionals, two wearing white lab coats and one in business attire, collaboratively discuss over a digital tablet in a bright office setting. They represent a dynamic team utilizing modern communication tools in a healthcare environment
Purchasing Communication Tools: The Physician Buy-In Factor

Purchasing new technology for a hospital or clinic isn’t as easy as it sounds. In healthcare, purchasing decisions can take […]

Senior Living Tech Committees: Bridging the Digital Divide

Senior living communities are experiencing a digital transformation, with technology playing an increasingly vital role in enriching the lives of […]

Senior living Technology
Senior Living Technology: Building Thriving Communities

The senior living landscape is diverse, with each community having its unique blend of people, processes, and challenges. As operators […]

Brand Identity
Brand Identity: The Heart and Soul of Business Success

As the Chief Revenue Officer at Cliniconex, I have seen firsthand how a strong brand identity can elevate a company, […]

A person giving a five-star rating for customer experience
The magic of personalization in customer experience 

Businesses are in a constant race to grab our attention. Those who make us feel appreciated, heard, and valued as […]

Executive Health Program
Executive Health Program: Prioritizing Individual Well-being

In today’s fast-paced world, time is a luxury. Juggling work, family, and personal commitments often leaves little room for prioritizing […]

Family Health Team
Family Health Team Care Coordination: Automated

Family Health Teams (FHTs) are the cornerstone of comprehensive and patient-centered care. However, with the increasing complexity of patient needs […]

LGBTQ+ Healthcare
Pride in LGBTQ+ Health: Ensuring Equitable and Inclusive Care

Pride Month is a time for celebration, reflection, and advocacy. While we recognize the strides made in LGBTQ+ rights, it’s […]

Preventable ER Visits
Preventable ER Visits: A Financial Burden on Everyone

The emergency room (ER) is a vital lifeline for critical medical situations. However, it’s also a costly resource that’s frequently […]

Home Health Care
Home health care: The tech transformation of aging in place

The desire to age gracefully within the comfort of one’s home is a sentiment shared by many seniors. In 2024, […]

Personalized medicine
The future of personalized medicine: Tailoring healthcare 

Personalized medicine, fueled by cutting-edge technology, is no longer a distant vision but a rapidly unfolding reality. It’s a paradigm […]

AI in healthcare
AI in healthcare: The key to unlocking workforce potential

In the heart of the healthcare industry lies a fundamental paradox: an unwavering dedication to human connection and empathy, yet […]

Future of value based care
The future of value-based care: Key trends to watch

Healthcare in the United States is at a crossroads. The traditional fee-for-service model, where providers are paid for each service […]

Hospital Communication
How to effectively manage hospital communication

 In the fast-paced world of hospitals, every interaction matters.  From the moment a patient arrives to post-discharge follow-up, effective hospital […]

CMS Staffing Minimums Final Rule
New Staffing Minimums Final Rule: why Technology is the answer

The recently announced Centers for Medicare & Medicaid Services (CMS) Staffing Minimums Final Rule will have far-reaching implications for skilled […]

AI is transforming healthcare
How AI is transforming healthcare: Driving value-based care

Healthcare systems worldwide are feeling the strain. Costs are rising, populations are aging, and managing chronic conditions is a never-ending […]

Occupancy rates
How technology can boost occupancy rates in senior care

 In the digital age, senior care homes face the dual challenge of meeting the increasing demands of a growing elderly […]

Children's Aid Foundation
CCX Gives Back | The Children’s Aid Foundation of Ottawa

We closed the first quarter of 2024 by choosing The Children’s Aid Foundation of Ottawa as the year’s first recipient […]

Kanata Food Cupboard
CCX Gives Back | Kanata Food Cupboard

We are wrapping up 2023 with our final donation of the year for Cliniconex Gives Back. We donated to, and […]

Care Coordination
What is care coordination? Its role in healthcare

Healthcare can sometimes feel like a labyrinth. With so many paths to take—specialists to see, tests to undergo, treatments to […]

Value-based care
The buzz about value-based care: What you need to know

In healthcare today, the concept of value-based care has emerged as a pivotal shift, aiming to enhance patient outcomes while […]

Employee Engagement
Boosting reputation through focused employee engagement 

In the healthcare sector, particularly within senior care organizations, the correlation between employee engagement and organizational reputation is a critical […]

Vive 2024
Our top 5  takeaways from ViVE 2024

Attending ViVE 2024 was like stepping into the future of healthcare, where bright minds from all corners of the industry […]

Future of healthcare
Black history month | The future of healthcare

 As we look ahead, the future of healthcare promises both exciting opportunities and significant challenges, especially for the Black community. […]

AI in healthcare
Embracing AI in healthcare: A practical guide to innovation

Artificial Intelligence (AI) has rapidly transformed various industries, and AI in healthcare is no exception. Its sudden surge has left […]

health disparities
Closing gaps | Addressing health disparities and equity

Improving healthcare access has been a longstanding challenge, particularly for marginalized groups. Black communities have faced significant obstacles in this […]

Canadian healthcare
Canadian healthcare pioneers | Legacy of excellence

There are a few names in Canadian healthcare who stand out not just for their remarkable contributions but also for […]

Cliniconex FAQ

Want to learn more about how the solution works? Below are some of the frequently asked questions our team receives. […]

Automating Routine Communications
The Road To Reopening | The Power Of Automating Routine Communications With Resident Families

Since March of 2020, COVID-19 has directed our lives; from where we go, what we do, who we see and how […]

Cliniconex Partner - Telus Health PS Suite EMR Logo
Cliniconex launches with Telus PS Suite

Preparing patients for their clinic visits has never been more effective or more productive on PS Suite. We are excited […]

Patient-centred care
Enhancing patient-centred care through digital continuity

Imagine a healthcare journey where every step is seamlessly connected, where information flows effortlessly, and patients feel truly cared for. […]

Hospital discharge
Collaboration after hospital discharge: improving transitions

When a senior loved one is facing hospital discharge to a post-acute facility, it marks a critical point in their […]

blakc-medical-pioneers
Black history month | Three black medical pioneers to know

February is Black History Month, providing an opportunity to cast a spotlight on the contributions of Black medical pioneers who […]

co-ops
Co-ops at Cliniconex | Getting to know David and Katie

We are kicking off 2024 with two new co-op students! Katie Liu has joined the Sofware Development team and David […]

ai chatbot
AI chatbots: Bridging the gap between patients and providers

Canadian medical clinics are busy, often understaffed, and need to make every minute and dollar count. This is where AI […]

healthcare workforce
The healthcare workforce of tomorrow: Preparing for change

Healthcare is a world that’s always on the move. With new technologies, treatments, and trends popping up, it’s like a […]

2023
Our 23 wins in 2023

As we bid farewell to another incredible year, we’re taking a look back at everything that happened. Here are our […]

trends for 2024
Healthtech predictions and trends for 2024

As we begin a new year, the healthtech industry has several trends for 2024 that promise to reshape the way […]

My semester at CCX | Adaeze’s Review

Adaeze joined the marketing team in September as only the second co-op student the team has had. She was responsible […]

Developing a crisis communication plan

Organizations face a myriad of challenges that can disrupt normal operations and potentially damage their reputation. Developing a robust crisis […]

Cybersecurity
Navigating security and cybersecurity in AI

Artificial Intelligence (AI) has emerged as a transformative force, revolutionizing industries and redefining the way we live and work. However, […]

collaborative AI
The power of collaborative AI in the care continuum

The healthcare industry has changed a lot in the last few years, and one thing that continues to change is […]

Infection prevention and control
Navigating reputation management and infection prevention and control

The senior care industry is one where compassion meets responsibility, and where reputation management and infection prevention and control (IPAC) […]

Digtial trust
Building digital trust: The 4 pillars of transparency

Today, every swipe and click we make leaves a digital footprint, providing information about ourselves as we go about our […]

reputation management
Practice Management: Balancing budgets and care with tech

For Canadian medical providers, practice management is a delicate balancing act, where every step towards better patient care must be […]

a group of people putting their hands in a circle
 Employee Advocacy: The Heartbeat of a Company’s Reputation

Today more than ever, companies are recognizing the significant impact their employees have on their reputation. Employee advocacy is gaining […]

Value-based care
Value-based care: transforming how healthcare is provided

It seems like the healthcare delivery system is in a state of constant change. Currently, the concept of value-based care […]

AI Governance
Building a framework: AI governance in healthcare

In the ever-evolving landscape of modern healthcare, the use of Artificial Intelligence (AI) has transformed how medical professionals deliver care […]

chronic disease
Preventing chronic disease with patient engagement

In the world of healthcare, a shift from being reactive to proactive is taking place. It’s like switching from waiting […]

Ottawa Paramedic HELP Fund
CCX Gives Back | The Ottawa Paramedic HELP Fund

Our third donation of 2023, marks the twelfth edition of our charitable donation program Cliniconex Gives Back and this quarter’s […]

AI in healthcare
 AI in healthcare: the future of care

Imagine a world where diseases are diagnosed with incredible accuracy, treatment plans are personalized to each patient, and medical errors […]

Co-op students at Cliniconex | Getting to know Adaeze

After saying goodbye to our round of summer co-op students, are are thrilled to welcome our first fall co-op – […]

National Preparedness Month
September is National Preparedness Month

September is here, and with it comes National Preparedness Month—a time to take a step back and ensure that care […]

My summer at CCX | SeungHee’s 2023 Review

SeungHee joined the marketing team in May as the first co-op student the team has ever had. She was in […]

Data privacy
Navigating consent: Protecting and governing privacy in healthcare

Privacy, consent, and a robust governance structure overseeing both are cornerstones of an efficient and ethical healthcare system. These principles […]

Consent, Privacy and Compliance
Understanding consent, privacy and compliance in Automated Care Messaging

As mobile technology advances, texting and calling have become common ways to connect with people and businesses. But as communication […]

Healthtech
HealthTech solutions: Are they worth the investment?

The healthcare industry is undergoing a rapid surge in innovative healthtech solutions aimed at revolutionizing both care and outcomes. From […]

reputation management
Reputation management: tech-driven efficiency and prosperity

As our world continues to access more information in more ways, and with the rise in comments, opinions and third-party […]

Care team
The power of care teams: putting patients first

In today’s rapidly advancing world, digital health tools and the growing trend of providing care beyond the traditional hospital or […]

Ottawa Hospital Foundation
CCX Gives Back | The Ottawa Hospital Foundation

With half of 2023 now behind us, we have just completed the latest round of our quarterly donation program Cliniconex […]

doctor providing rural healthcare
Transforming care: Embracing tech for rural healthcare

In today’s rapidly advancing digital era, technology has become an integral part of our lives, transforming various industries, including healthcare. […]

healthcare compliance
Healthcare compliance: Creating resident family advocates 

When it comes to healthcare compliance, family members play a crucial role in supporting and advocating for their loved ones. […]

building trust
Building trust: the foundation of a senior care reputation

In senior care, building trust is the cornerstone upon which all other aspects of caregiving and reputation management stand. It […]

Compliance
Technology for compliance: tips for senior care providers

Senior care providers face many challenges in today’s healthcare landscape, particularly when it comes to compliance with regulatory requirements. The […]

mental-health-awareness-week
Mental Health Awareness Week 2023

Mental Health Awareness Week is an important event that sheds light on the significance of mental well-being and seeks to […]

National Skilled Nursing Care Week
2023 National Skilled Nursing Care Week

The annual week-long celebration honouring skilled nursing care centers, 2023 National Skilled Nursing Care Week (NSNCW) has officially started on […]

My summer at Cliniconex | Tiare is back!

We are so happy to have Tiare back for her third summer with our team! Tiare is studying Computer Science […]

My summer at Cliniconex | Getting to know SeungHee

Each summer, the Cliniconex team welcomes students from various post-secondary institutions to spend the summer with us, learning, growing and […]

health assessment
How health assessments improve outcomes and compliance

As we age, our health becomes more fragile, and we are more susceptible to chronic conditions and diseases. This is […]

resident feedback
Harnessing the power of resident feedback

Few aspects of the human experience are as powerful as the yearning to be understood. When we think someone listens, […]

Big data - analytics and graphs shown on a laptop
The role of Big Data in healthcare

Big Data has become an increasingly important topic in many industries, including healthcare. It refers to extremely large and complex […]

wounded warriors
CCX Gives Back: Wounded Warriors

As we say goodbye to winter, Team Cliniconex marked the end of Q1 2023 with our first CCX Gives Back […]

record-keeping
Why record-keeping is more than a compliance measure

With the number of compliance regulations healthcare providers need to follow, compliance record keeping and reporting can seem like a […]

Patient-provider relationship
How to cultivate a positive patient-provider relationship

For healthcare providers, building a positive patient-provider relationship is essential to ensure their well-being and enhance the quality of care […]

value-based care
How can value-based care help with the staffing crisis?

Senior care facilities play a critical role in our healthcare system, providing care and support to elderly and vulnerable individuals.  […]

Interprofessional collaboration
The 5 Benefits of Interprofessional Collaboration in Healthcare">The 5 Benefits of Interprofessional Collaboration in Healthcare

Nurses make up the largest workforce in the United States with over 3.6 million registered nurses taking care of the […]

Compliance: An orange, glowing arrow pointing up
Finding the ROI in healthcare compliance

Healthcare is one of the most regulated industries in the world. And for good reason. When the stakes are as […]

A person using string to connect thumbtacks on a wall of paper.
The Public Health Emergency is ending: 5 things to plan for

A public health emergency (PHE), brought on by the worldwide spread of COVID-19, was first declared in March 2020 and […]

Digital transformation
Digital transformation: the key to improving senior care">Digital transformation: the key to improving senior care

Personalized service is just a given today and that includes a rising demand for resident-centric care in senior care homes.  […]

an orange neon sign spelling out “change” in cursive script
Navigating change management in healthcare">Navigating change management in healthcare

Chances are that, at some point in your career, the company you work for will face a merger or acquisition […]

five stars in a row
Reputation Management: Boosting occupancy and the bottom line">Reputation Management: Boosting occupancy and the bottom line

All companies, regardless of size or industry, rely on their reputations to attract new clients, maintain the bottom line and […]

trends in senior care
Trends in senior care for 2023

Even though the year has just started, one thing is already apparent from the emerging trends in senior care –  […]

2022
Our 22 wins in 2022">Our 22 wins in 2022

And just like that, we’re closing out another year. Just like last year, 2022 seemed to fly by with a […]

Toy Mountain
Cliniconex Gives Back | Toy Mountain

The holidays are fast approaching, and our team is getting into the festive spirit during our holiday edition of Cliniconex […]

Building a business case for technology adoption

For almost every facet of the healthcare industry, the benefits of adopting digital technologies are almost too numerous to count. […]

Automated Care Messaging Toolkits
Introducing Toolkits for Automated Care Messaging!

Senior care facilities that use Automated Care Messaging for their communication and coordination needs know that automating outreach can save […]

staff shortages
Webinar recap: Using technology to combat staff shortages

Cliniconex hosted a recent webinar, Using Tools and Technology to Combat Staff Shortages, to look at the staffing crisis in […]

Thomas
My summer at CCX | Thomas looks back

With Labour Day weekend over and fall just around the corner, we’re looking back on how the summer portion of […]

National preparedness month
September is national preparedness month

In 2004, the Federal Emergency Management Agency (FEMA) launched the National Preparedness Month campaign to help raise awareness about the […]

Cliniconex gives back
Cliniconex Gives Back | Ottawa Community Housing

We recently had another round of Cliniconex Gives Back and the second charity we voted to support in 2022 was […]

Cliniconex summer student
My summer at CCX | Tiare looks back

It’s hard to believe summer is almost over. It’s even harder to believe our summer student Tiare is about to […]

Help wanted sign
How technology can attract and retain talent

Senior care operators are always looking for ways to attract and retain talent. As the current talent pool is rather […]

Staff turnover
Reducing staff turnover: improving onboarding and retention

While care staff initially get into healthcare to take care of people, at the end of the day, healthcare organizations […]

Senior care transition
Transitions in senior care: Getting family informed and involved

When a new resident moves into a senior care home, staff are not just welcoming the resident, they are also […]

autonomy in nursing
Autonomy in nursing: what it is and why it matters

It’s well known that nurses are the backbone of a functioning healthcare organization. Not only do they provide patient care, […]

HIPAA compliance
HIPAA compliance: staying on the right side of regulators

HIPAA. HIPAA compliance. These are terms that you see a lot of in the healthcare industry. But what does it […]

crisis communications plan
The 5 steps to building your crisis communications plan

When an emergency happens, there are so many things out of your control that you and your staff need to […]

pride month
Celebrating LGBTQ seniors during pride month

June is pride month, and while the census does not specifically measure the LGBTQ population, there are roughly 3 million […]

Tasks to automate at a medical clinic
Five tasks to automate at your medical clinic

A medical clinic is a busy place. There are patients to schedule, follow-ups to book, and doctor’s schedules to work […]

Summer student
Summer students at Cliniconex | Getting to know Tom

Last week, we introduced you to Tiare, one of the two summer students we have with for the next few […]

summer student
Summer students at Cliniconex | Getting to know Tiare

Every year, the Cliniconex team welcomes summer students from various post-secondary institutions to spend a few months with us, learning, […]

Skilled nursing week
Celebrating skilled nursing week 2022

Each year, National Skilled Nursing Week begins on Mother’s Day. It’s only fitting that those who dedicate their lives to […]

Interoperability in healthcare
Interoperability in healthcare: What, why and how

Healthcare has become more digitized, creating a more streamlined and inclusive experience for patients, but the wide array of technology […]

world immunization week
World Immunization Week: 10 things to know about vaccines

Vaccines. They are a subject we are all familiar with after living through a pandemic, but did you know that […]

Emergency preparedness plan
CMS Emergency Preparedness Plan: The 6 pillars you need in a communications plan

In late 2016 the Centers for Medicare and Medicaid (CMS) introduced their Emergency Preparedness Rule with the goal of establishing […]

Direct messaging
Using ACM | Direct messaging and consent management: 5 tips to writing messages.

Whether you are new to Automated Care Messaging or are already messaging like a pro, here are a few tips, […]

Stress awareness month
CCX UK | Stress Awareness Month:  6 ways to unwind

April is stress awareness month. Unsurprisingly, stress has been on the rise over the past few years with 65% of […]

Care continuum team collaboration
The care continuum: how to improve care team efficiency

What is the care continuum? The care continuum is a model of the progression of care for patients. It is […]

The royal
Cliniconex gives back: The Royal Ottawa Mental Health Centre

Mental health has been an important topic of conversation throughout the pandemic. Still, a somewhat taboo subject, acknowledging and talking […]

interprofessional collaboration in healthcare
What is interprofessional collaboration in healthcare?

If interprofessional collaboration makes health care providers more effective and efficient while improving patient outcomes; why is it not more widely used?

emergency outreach
Emergency outreach: ACM features and best practices to save you time when you need it most

It’s 4 am. The power is out from a storm and you need to enact the emergency outreach plan at […]

Value based care model
Value-based care: what it is and why it’s gaining popularity

In its simplest form, value-based care (VBC) is when reimbursement payments are directly tied to the quality of care provided, […]

Mental health
Bell Let’s Talk Day: Focusing on mental health in healthcare">Bell Let’s Talk Day: Focusing on mental health in healthcare

Mental health. It’s a term we are all familiar with after living in a pandemic. For healthcare workers, the gruelling […]

Trends to watch in 2022
Looking ahead: Senior care trends to watch in 2022

Looking back on the past two years, change and adaptability are the two words that come to mind first when […]

social care staff shortages
Cliniconex UK: Is technology the answer to the social care staffing shortage?

Social care home staff have had to be vaccinated since mid-November to be able to continue working. Since the mandate […]

senior care staffing shortage
Senior care staffing shortage: why investing in tech can help alleviate extra pressure in place from vaccine mandates

The case for the mandatory vaccination of senior care staff has gone to the Supreme Court for debate. While compliance […]

21 wins in 2021
Year in review: Looking back on Cliniconex in 2021

The past year was another rollercoaster; with lockdowns, vaccines, new variants and booster shots being just a few of the […]

Holiday
Cliniconex Gives Back: How we’re getting involved in our community this holiday season

What a year. While 2020 was a wild ride, there was nothing dull about 2021. People got vaccinated against COVID-19, […]

Do more with less
Cliniconex UK: Do more with less. Use the staff you already have to save time and resources

Care homes have always had too few staff. The pandemic has intensified the shortage and the recently implemented vaccine mandate […]

Cliniconex
In the kitchen with Cliniconex

Everyone celebrates the holidays differently, with traditions reflecting religion, culture and long-standing family customs. One common thread between celebrations is […]

Do more with less
Do more with less: Use the staff you already have to save time and resources

Senior care facilities have always had too few staff. The pandemic has intensified the shortage and the soon-to-be-implemented vaccine mandate […]

Routine outreach
Webinar Recap: Automating Routine Outreach from your EHR

The focus of most senior care facilities for the past 18 months has been on urgent communications reacting to time-sensitive […]

Telus EMR
Webinar Recap: Tips on how to use your TELUS EMR to engage patients

While administrative tasks are an essential part of any medical clinic, there are plenty of ways to spend less time […]

vaccine hesitant patients
Reaching and understanding vaccine-hesitant patients: join a national study with PHAC

As the fourth wave of COVID-19 grips the country, the importance of receiving a vaccine for the virus has never […]

seniors
Cliniconex Gives Back | Supporting seniors in our community

When our team is asked to submit organizations for our quarterly donation program, they are asked to think about causes […]

mandatory vaccine mandate
Mandatory Vaccination Mandates: Using Automated Care Messaging to Coordinate Staff and Remain Compliant

On August 18th, it was announced by the United States federal government that all staff of Skilled Nursing and Assisted […]

Use cases
Maintaining the Communications Expectation: Automated Care Messaging Use Cases

Purpose-driven communications have been at the forefront of our lives over the past 18 months; whether from the government, employers, […]

One million hours
More than One Million Hours Returned to Care over the Last Year!

Of the many challenges and struggles senior care homes have faced during the COVID-19 pandemic, communicating with residents, families and […]

Staff Add-on
Introducing our New Staff Add-on for Automated Care Messaging!

If there’s one thing the COVID-19 pandemic has taught us, it is the extreme importance of constant, clear, communication. Here […]

1000 hours
What would your Senior Care Facility do with 1000 Hours?

One thousand hours. Forty-one days. That’s a lot of time. If you had 1000 hours you could watch the movie […]

staff communication
Staff communication: Three tips to help combat absences and workforce pressures

The challenge of acquiring and retaining staff in social care was prevalent pre-pandemic, but since then much has changed. Those […]

Cliniconex Gives Back
Cliniconex Gives Back | Our First Charity Donation Of 2021

March means the end of the first quarter of 2021, and along with spring and vaccinations, it means the next […]

emergency preparedness
February Storm: How Gulf Coast Senior Care Facilities Communicated During An Emergency

Last week, more than 150 million Americans were impacted by a severe winter storm, leaving them without power, or water, […]

COVID-19 vaccination
COVID-19 Vaccinations: Tips For Effectively Communicating Your Vaccination Plan And Process To Your Care Community

The end is in sight – we hope. Residents and staff of long term care facilities are receiving their COVID-19 […]

Give Back
Cliniconex Gives Back: How We’re Contributing To Our Community

Cliniconex is a company that focuses not just on our customers in healthcare but on our community as a whole. […]

Message
Getting Started With Automated Care Messaging: Five Tips To Crafting The Perfect Message

Tips and tricks to ensure your senior care community receives (and reads!) the important information you send them.

Telehealth
Telehealth By The Numbers: Is Virtual Care Here To Stay?

Before March of 2020, what did a doctor’s appointment look like to you? Booking an appointment, taking time off work […]

Communication
Communication and Coordination During COVID-19: Five Things You Need To Know

The past eight months have been challenging. From the COVID-19 pandemic, to extreme weather, to new regulations being enacted, 2020 […]

Moments For Care: A Look Back At Our Summer (Virtual) Concert Series

Summer. Usually a time for barbecues, gardening and soaking up some sun. The summer of 2020? Not so much. Nobody […]

emergency preparedness
Webinar Recap | Pandemic Lessons Learned: Best Practices and Emergency Preparedness in the Future

Are you still struggling to adapt to all the changes brought on by COVID-19? What are the future plans for […]

Let’s Be Clear: A Guide To Transparent Communication During COVID-19

Throughout the COVID-19 pandemic, senior care facilities have had to adapt to changing situations in their facilities, communities, and states […]

Covid-19 supplies
How Automation Can Help You Stay Compliant During COVID-19:

For facilities that have implemented Cliniconex’s Automated Care Messaging as part of their communications strategy, they have adapted the tool […]

New CMS COVID-19 Reporting Rules For Senior Care Facilities

On May 6th, The Centers For Medicare and Medicaid Services released an update clarifying the new reporting requirements for skilled […]

Communicating during COVID-19
Five Ways To Engage With Patients During COVID-19

With daily changes to social distancing rules and guidelines and which businesses and services stay open, access to healthcare for […]

Elderly couple sitting on a bench
How To Keep Communicating With Seniors During COVID-19

While we all do our part to limit the spread of the virus by staying home and limiting social interactions, here are some ways to stay connected and social – from a distance.

Year of the nurse and midwife
2020: Year Of The Nurse And Midwife

More and more, nurses are using technology to streamline their workload to leave more time for helping patients on their healthcare journeys.

What Updates In The CPSO Referral-Consultation Guidelines Mean For You

Technology can help specialists – and their staff – get back to caring for their patients by reducing the amount of time spent making calls following up and confirming appointments. By using automated booking notifications, patients are easily notified of referrals with no extra work for the front-end staff.

Use Case: Appointment Status Updates

How Cliniconex automatically updates statuses into your clinic’s EMR One of the most crucial parts of the appointment reminder process […]

Long Term Care Outbreaks: Why Communication is Key

As cold and flu season is upon us, it’s important to take extra precautions to ensure you stay in the […]

Use Case: Patient Reminders for Multiple Appointments on the Same Day

How Cliniconex reminds patients when they’re booked for multiple appointments in one day. One of the most common requests our […]

4 Ways to Enhance your Annual Quality Improvement Plan

In order to make improvements that lead to higher quality care, better patient outcomes, and enhanced professional development, many Canadian provinces […]

4 Ways to Improve your Patients’ Waiting Room Experience

The waiting room is the first point of contact for patients and sets the tone for what they can expect […]

4 Ways to Combat Stress and Burnout in your Clinic

Winter is coming, and many of us head into the busiest and dreariest time of the year, it’s important to […]

Changes to CPSBC Referral-Consultation Process Guideline

On August 8th, 2018, the College of Physicians and Surgeons of British Columbia revised the Referral-Consultation Process guideline. This revision […]

Cliniconex at e-Health 2018

This May, Cliniconex travelled to Vancouver to participate in the annual e-Health conference, hosted by Digital Health Canada, Canada Health […]

Cliniconex Partner - Telus Health Logo
July Was A Busy Month Working With Telus

July has been busier than ever at Cliniconex.  Lots of new partnerships and customers and we are close to closing […]

Anthony Mar Q&A

This week, we had a chance to sit down and chat with Cliniconex’s CEO, Anthony Mar! After a hard day […]

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