Cliniconex Support

Our support team is available from 9am to 5pm ET to solve problems and answer questions on our solutions for senior care and medical clinics.

Customer Help Centre

Senior Care

Step 1: Contact PointClickCare Customer Support

Step 2: Contact Cliniconex Support
support@cliniconex.freshdesk.com
1-844-891-8492 ext. 3

Medical Clinics

Frequently Asked Questions

Review our frequently asked questions and quickly find answers for common issues.

How to Submit a Senior Care Support Ticket

For Senior Care, email your question or issue to support@cliniconex.freshdesk.com.

Log in to Automated Care Messaging (ACM)

To log in, go to the PointClickCare User App and log in using your existing PointClickCare username and password.

Adding a New User in ACM

  1. Contact your desired list of new users and ask them to go to https://pointclickcare.cliniconex.com/userapp and log in with their existing PointClickCare credentials. Users will be presented with a message notifying them that they must wait for an Admin to grant them access.
  2. New users who complete step 1 will appear in the ACM app under Main Menu ☰ > User Management > Users.
  3. An Organizational Administrator must then log in to the application, navigate to User Roles, assign the appropriate user role and click on the “Key” icon to enable the user and select the facilities to which the user should have access.

Accessing Reports for ACM

There are two ways to access this information: through reports sent to you via email or through communication logs stored in residents’ charts if you are a PointClickCare EHR user.

Still looking for an answer? Check out the many tools and resources in the Senior Care Help Centre.

Help Centre

How to Submit a Medical Clinics Support Ticket

For Medical Clinics, email your question or issue to support@cliniconex.com.

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Senior Care Facility using PointClickCare Senior Care Facility using any other EHR Medical Clinic Other

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