Frequently Asked Questions
Review our frequently asked questions and quickly find answers for common issues.
How to Submit a Senior Care Support Ticket
For Senior Care, email your question or issue to support@cliniconex.com.
Log in to Automated Care Messaging (ACM)
To log in, go to the PointClickCare User App and log in using your existing PointClickCare username and password.
Adding a New User in ACM
- Contact your desired list of new users and ask them to go to https://pointclickcare.cliniconex.com/userapp and log in with their existing PointClickCare credentials. Users will be presented with a message notifying them that they must wait for an Admin to grant them access.
- New users who complete step 1 will appear in the ACM app under Main Menu ☰ > User Management > Users.
- An Organizational Administrator must then log in to the application, navigate to User Roles, assign the appropriate user role and click on the “Key” icon to enable the user and select the facilities to which the user should have access.
Accessing Reports for ACM
There are two ways to access this information: through reports sent to you via email or through communication logs stored in residents’ charts if you are a PointClickCare EHR user.
Still looking for an answer? Check out the many tools and resources in the Senior Care Help Centre.
How to Submit a Medical Clinics Support Ticket
For Medical Clinics, email your question or issue to support@cliniconex.com.