Automated Care Messaging is more than a messaging tool — it’s a complete, compliant communication system built for healthcare. It connects patients, families, and care teams through coordinated, automated outreach, making every interaction faster, clearer, and more effective.
Flexible Delivery For Maximum Engagement
Automated Care Messaging supports voice, text (SMS), and email — delivering messages directly to recipients via their preferred method, without requiring an app. This ensures timely outreach that reaches everyone, regardless of their device or comfort with technology. You can also rank communication channels (e.g., send by text first, then fall back to voice) to improve deliverability. This flexibility enhances engagement, improves accessibility for families and older adults, and helps care teams communicate more efficiently across every touchpoint.
Works With Your Existing Systems, Not Around Them
Automated Care Messaging integrates directly with most major EMRs, syncing real-time data like contact details, appointment types, and provider schedules. Setup is fast — typically within 48 hours — and requires no custom development. This lets you automate communication while working inside your existing systems.
Built for Compliance. Designed for Care
Automated Care Messaging is built to exceed industry privacy standards. Whether messaging patients or sharing sensitive documents, every communication is secure and compliant with HIPAA, PHIPA, and PIPEDA regulations. You can focus on care, knowing patient data is always protected.
Right Message. Right People. Right Moment.
Smart Filters use real-time EMR data to segment patient groups based on appointment type, provider, location, language preference, and more. This ensures each message is highly targeted, reducing irrelevant communications and boosting response rates. By reaching the right people with the right message, you increase efficiency, reduce no-shows, and improve the overall patient experience.
Peace of Mind, on Autopilot
Workflow Automation enables “set it and forget it” communications based on EMR triggers. For example, once a patient books a certain type of appointment, Automated Care Messaging can automatically send a confirmation, pre-visit instructions, and a follow-up survey without any manual steps. This reduces staff workload, eliminates human error, and ensures a consistent, high-quality patient journey from start to finish.
Ready When You Need It Most
Cliniconex includes a library of customizable templates for common patient interactions — from appointment reminders to emergency notifications. Templates save time and ensure consistent, compliant messaging across teams and locations. They also reduce the cognitive load on staff by offering ready-to-use formats that can be tailored in seconds.
Every Message, Accounted For
Automated Care Messaging provides real-time status updates for each message — including whether it was delivered, picked up, unanswered, or resulted in a voicemail. You can also see if recipients engaged, such as confirming receipt or responding to a prompt. All of this activity is automatically written back into your EMR, creating a clear, auditable record that helps clinics verify contact, reduce no-shows, and fine-tune outreach strategies based on actual outcomes — not assumptions.
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