Cliniconex Support

Our support team is available from 9am to 5pm ET to solve problems and answer questions on our solutions for senior care and medical clinics.

Cliniconex Support

Our support team is available from 9am to 5pm ET to solve problems and answer questions on our solutions for senior care and medical clinics.

Are you a PointClickCare customer?

Reach out to PointClickCare’s Customer Support team first.

Need Help?

Email us: support@cliniconex.com

Call us: 1-844-891-8492 ext. 3

Frequently Asked Questions

Review our frequently asked questions and quickly find answers for common issues.

For Senior Care, email your question or issue to support@cliniconex.com.

To log in, go to the PointClickCare User App and log in using your existing PointClickCare username and password.
  1. Contact your desired list of new users and ask them to go to https://pointclickcare.cliniconex.com/userapp and log in with their existing PointClickCare credentials. Users will be presented with a message notifying them that they must wait for an Admin to grant them access.
  2. New users who complete step 1 will appear in the ACM app under Main Menu ☰ > User Management > Users.
  3. An Organizational Administrator must then log in to the application, navigate to User Roles, assign the appropriate user role and click on the “Key” icon to enable the user and select the facilities to which the user should have access.

There are two ways to access this information: through reports sent to you via email or through communication logs stored in residents’ charts if you are a PointClickCare EHR user.

For Medical Clinics, email your question or issue to support@cliniconex.com.

Still looking for an answer? Check out the many tools and resources in the Senior Care Help Centre.

We might not always get it right, but we definitely want to. Tell us what we are doing right, and what we can do better.