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Waiting Room Concierge

The waiting room is the first point of contact for your patients and sets the tone for their visit. That being said, it's not where most people would choose to spend their time.

Finally, a positive waiting room experience for your patients.

Free your front end staff from constant patient interruptions. Display wait times, show patients where they are in the queue and allow them to leave the clinic, confident an automated message will have them return on time to see their provider.

Wait Time Display

Reduce front end staff interruptions.
Display your patients' estimated wait time within your clinic, as well as on your website.

Patient Queue Display

Better manage patient expectations.
Display which patients are next to be seen and keep them updated on their place in line.

Leave Return Messaging

Eliminate frustrations from long wait times.
Give patients the freedom to leave the waiting room and return closer to their turn.

Wait Time Display

Display wait times in your clinic
Give your patients a better sense of what to expect when they step into your waiting room. Display estimated wait times without any need for staff intervention or monitoring. WRC integrates directly into your EMR and updates as the day progresses.
Show estimated wait times on your website
Allow your patients to check in on estimated wait times before they leave home. Wait time display is easy to add to your website and can be styled to match your clinic's branding.

Patient Queue Display

Display queue in the waiting room
Inform your patients of who is next to be seen. Continuously display the patient queue and show them their place in line. WRC is integrated into your clinic’s EMR scheduler, and updated automatically, without any intervention needed from front end staff.
Customize the display look and feel
Display patient names without compromising patient confidentially. Customize colours and format to match your brand and display information in the language of your choice.

Leave Return Messaging

Free patients from the waiting room
Give patients the freedom to leave the clinic until their appointment. Our system automatically notifies them to return when their turn is approaching. Eliminate congestion in the waiting room and reduce front-end staff interruptions. Works in conjunction with patient queue display.
Contact patients in method of choice
Ensure patients are confident they can leave the waiting room and return in time for their appointment. Automatically contact patients in method of choice- voice, text, or email.

“It only took a couple of minutes of training to learn how it operates. The widget is intuitive and easy to use.”

“The best part was that the implementation was very smooth. After the initial workflow analysis was complete it was smooth sailing. We turned it on, we tested it out and we are very, very pleased.”

“The Cliniconex team has been great to work with. They’re very responsive, always kept me in the loop, and they rose to the occasion with our technology demands.”

we're ready to help you up your waiting room game