Waiting Room Concierge: Eliminate congestion

Whether in line or online,
a waiting room experience
your patients will actually appreciate.

COVID-19 has changed the way providers deliver healthcare. To ensure the health and safety of patients, crowded, in-person waiting rooms are becoming a thing of the past.

Save staff time
Reduce no-shows
Improve patient satisfaction and experience
Increase clinic revenue
Keep patients and staff safe

Wait Time Display

Display wait times in your clinic

Let your patients know what to expect. Display estimated wait times without any need for staff intervention or monitoring. Waiting Room Concierge integrates directly into your EMR and updates as the day progresses.

Display estimated wait times on your website

Allow your patients to check in on estimated wait times before they leave home. Wait time display is easy to add to your website and can be styled to match your clinic's branding.

Patient Queue Display

Display queue in the waiting room

Inform your patients of who is next to be seen. Continuously display the patient queue so they can see their place in line. WRC is integrated into your clinic’s EMR scheduler and updates automatically, without any intervention needed from front end staff.

Customize the display look and feel

Display patient names without compromising patient confidentially. Customize colours and format to match your brand and display information in the language of your choice.

Leave Return Messaging

Free patients from the waiting room

Give patients the freedom to leave the clinic until their appointment. Our system automatically notifies them to return when their turn is approaching. Eliminate congestion in the waiting room and reduce front-end staff interruptions. Works in conjunction with patient queue display.

Contact patients with method of choice

Ensure patients are confident they can leave the waiting room and return in time for their appointment. Automatically contact patients via their method of choice - voice, text, or email.

Ready to up your waiting room game?

We can help you keep your waiting room empty, but your patients informed.

Book A Demo

Tony Pallaria

Markham Family Health Team

Smooth Implementation

``After the initial workflow analysis was complete, it was smooth sailing. We turned it on, tested it out, and we are very, very pleased.``

Nathalie Laforest

Senior Medical Manager, University of Ottawa

A great team to work with!

``They're responsive, always kept me in the loop, and they rose to the occasion with our technology demands.``

Martin Scullion

Managing Director, Southbank Medical Centre

So easy to use.

``It only took a couple of minutes of training to learn how it operates. The widget is so intuitive to use.``