Case Study | Wesley Health Care Center

Seamless Communication Through Integrated Data

Case Study | Wesley Health Care Center

Seamless Communication Through Integrated Data

About Wesley Health Care Center

Wesley Health Care Center in upstate New York provides comprehensive senior care, including skilled nursing, rehabilitation, independent and low-income housing. They serve a diverse group of individuals with a dedicated team of employees and contract staff.

  • EHR: PointClickCare and FlexData

  • Module: ACM Messenger

The Challenge: Disconnected Data, Disparate Communications

Wesley Health Care Center faced a major communication problem. The center needed to reach three different groups:

  1. Residents in PointClickCare (PCC)
  2. Community members not in PCC
  3. Staff (both employees and contractors)

The lack of a single, reliable source for contact information made finding a unified communication solution difficult, resulting in a fractured system with:

  • Incomplete Reach: Struggled to message all residents, especially those outside the core EHR.
  • Staffing Hurdles: Inefficiently communicated shifts and alerts to a mixed workforce.
  • Family Disconnects: Manual, delayed family updates across different resident populations.
  • Operational Burden: Time-consuming, error-prone data being pulled from multiple systems.

The Unique Solution: PCC and FlexData Integration

Wesley Health Care Center needed a robust messaging solution; ACM Messenger stood out because of its innovative hybrid integration model.

The Cliniconex team proposed combining a direct integration with PCC for skilled nursing residents and a FlexData integration for everyone else. This involved creating a custom data feed to import information from various external data sources.

Despite the complexity, the integration process was simple and smooth. The center’s Director of Technology noted, “It was daunting at first, but everything is meshing very well”, and praised the Cliniconex team for their guidance.

The simplicity of sending messages via ACM Messenger is much easier than what we previously have been using.

Steve P. Miller | Director of IT

The Impact

Effortless Communication, Unified Outreach

This hybrid integration unifies data, creating a seamless experience for Wesley’s users. Now, staff use ACM Messenger to communicate with all audiences, allowing them to focus on their responsibilities instead of juggling multiple communication tools.

With ACM Messenger, Wesley Health Care Center can now:

  • Communicate Universally: Send critical updates, like a temporary phone system outage, to all residents with a single action.

  • Mobilize Staff Instantly: Disseminate open shifts and emergency communications to all staff (internal or contract).

  • Reach Diverse Audiences: Send messages via the modality recipients prefer, with text and email being the overwhelming choices.

  • Reassure Families: Keep families updated on events, regardless of their loved one’s care setting.

Given the success of the hybrid integration, Steve is collaborating with Cliniconex to integrate their payroll (PCO) system with ACM Messenger, aiming to further streamline data and outreach.

The biggest benefit has been the interaction with the Cliniconex team and how easy it has been to get things moving.

Steve P. Miller | Director of IT

A Seamless Approach to Better Engagement

Steve praised the system’s simplicity for sending messages, noting that the ease of use and seamless integration across multiple systems have been transformative.

For Wesley Health Care Center, ACM Messenger hasn’t just been a communication tool; it has delivered a tailored, unified solution that effortlessly bridges data gaps, enhances outreach to every resident and staff member, and ultimately brings greater peace of mind to the entire community.