FAQS | ACM Concierge
FAQS | ACM Concierge
Q: Can ACM Concierge accommodate automated check-in?
A: Automated check-in (or self check-in) is in the product roadmap but is not currently available.
Q: Can ACM Concierge display a patient queue based on provider schedules and/or walk in patients?
A: ACM Concierge Patient Queue Display supports schedules with scheduled appointments and/or walk-in patients.
Q: Can ACM Concierge color-coordinate providers or display different slides for rotating providers?
A: Yes, each provider queue can be color coordinated on the screen, while also supporting multi-queues on one screen, e.g. Provider 1, Provider 2, Provider 3. Dynamic slides for rotating providers are not currently supported, but are on the roadmap for near-future feature enhancement.
Q: Can ACM Concierge display a patient queue while running a video advertisement?
A: No, ACM Concierge does not currently support displaying queue information alongside a video, but clinics can manually arrange separate browser windows for this purpose.
Q: Can ACM Concierge queue multiple providers together for walk-in scheduling?
A: Yes, we can consolidate multiple providers into a single walk-in queue, displaying only specific appointment types such as walk-ins.
Q: Can ACM Concierge automatically distribute walk-in patients among available providers?
A: Yes, ACM Concierge can assign walk-in patients based on provider availability. However, additional configuration may be required for more complex assignment rules.
Q: Can ACM Concierge be used to notify patients of their queue position?
A: Yes, it can be configured to display queue updates to patients, but it does not yet offer automated estimated wait time calculations. We can add a link to the clinic’s website for the patient to track the current estimated time. Leave Return Messaging can also be used for more accurate return times.
Q: How many providers can ACM Concierge display on a single screen?
A: ACM Concierge can fit up to four providers with a custom layout. More providers may be possible, but readability decreases significantly.
Q: Can ACM Concierge display wait times for walk-in patients?
A: Yes, but real-time wait time calculations are not yet automated. Using Wait Time Display, clinics can provide estimated times for the next walk-in patient based on queue length.
Q: Can ACM Concierge display wait times on a clinic’s website or screen?
A: Yes, ACM Concierge supports Wait Time Display , which can be displayed on a website or on a screen in the clinic.
Q: Can ACM Concierge display estimated wait times for walk-in patients?
A: Yes, Wait Time Display is calculated based on provider schedules and queue settings. Walk-in patients can be placed into one or multiple queues, and the facility/clinic/department hours can be configured in your account.
Q: How does ACM Concierge calculate estimated wait times?
A: ACM Concierge calculates wait times based on provider schedules, appointment types, approximate time per appointment type and queue status. However, mid-day breaks may not be automatically accounted for
Q: Can ACM Concierge display wait times for walk-in patients?
A: Yes, but real-time wait time calculations are not yet automated. Using Wait Time Display, clinics can provide estimated times for the next walk-in patient based on queue length.
Q: Can an organization trigger an individual cancellation report?
A: Yes, ACM Concierge can generate individual cancellation reports, either in real-time or as a summary report for customers that request them. This must be configured with our support team.
Q: Can ACM Concierge be used for same-day appointment filling?
A: No, ACM Concierge does not currently support automatic notifications for last-minute cancellations. Some customers manually book a placeholder appointment (e.g., “Free Slot”), then copy and paste patient contact details into the note section before sending out messages.
Q: Can ACM Concierge be used to automatically notify waitlist patients when an appointment opens?
A: Not currently. Some customers manually send messages for newly available appointments, but ACM Concierge does not support automatic waitlist-based scheduling.
Q: Can ACM Concierge integrate with Accuro’s Traffic Manager?
A: No, ACM Concierge does not integrate with Accuro’s Traffic Manager, but queue-based messaging is supported.