ACM Alerts uses codes within your appointment scheduler to show the outcome of appointment notifications. This gives you a quick overview of each appointment’s status.

For example:

• ✔The 11:15 am appointment status indicates the notification was confirmed [C]
• ✔The following two appointments show a notification was sent [RS] and a message was left [LM]
• ✔The 12:00 pm appointment was Canceled [CA]
• ✔The 12:30 pm appointment status indicates the notification was confirmed

Cancelled appointments remain on the scheduler until you manually delete them in the Accuro User Interface and add a cancellation note. You can then find the cancelled appointment in the patient’s History Records.

Do not change the notification status codes as this can interfere with how the system processes notifications. “CC” (Confirmed) and “CA” (Cancelled) statuses are the default codes, but your clinic may use different ones configured at setup. These should not be changed.

ACM Alerts only uses the built-in notification status codes. Any other custom statuses you create will be ignored.

You can copy/paste and cut/paste appointments within your schedule:

• ✔When you copy and paste an appointment to a new date and time, the status will be removed, and a new ID is created. This still allows the reminder to be sent.
• ✔When you cut and paste an appointment to a new date and time, the status code and ID stay the same. In this case, the reminder will not be sent unless you remove the Cliniconex status code. The reminder only sends after the original appointment date has passed.