February 2024
2025. ACM. 01 ACM Messenger for Medical
New Product: ACM Messenger for Medical enables clinicians and their teams to reach one, some or all of their patient roster with ease.
Who Benefits: Care teams and patients in primary and acute care settings like family doctors, specialists and hospitals.
February 2024
2025. ACM. 02 ACM Vault
New Product: Allows ACM Messenger users to send encrypted messages via and two-factor authentication flow for increased privacy and security.
Who Benefits: Providers and patients can confidently send and receive sensitive or confidential information.
February 2024
2025. ACS. 01 ACS Booking
New Product: Patients can now book with ease online anytime.
Who Benefits: Both patients, who gain convenience and accessibility, and healthcare providers, who improve efficiency and resource management, benefit from online booking.
May 2024
2024.ACM.02 Check SMS Consent Status
New Feature: Check whether a contact has consented to receive text messages.
Who Benefits: All Users. See whether a resident family contact has fully or partially consented, or rejected consent to receive text messages. Respond to their status accordingly.
March 2024
2024.ACM.01 Add New User Button
New Feature: Admins can invite new users via the Add New User Button.
Who Benefits: All Users. Admins can proactively send email invitations to colleagues to log into the system. User then have immediate access – with the correct role and moderation state – without having to wait for approval by an Admin.
November 2023
2023.ACM.06 Recurring Messages
New Feature: Users can schedule a message to be sent on a recurring basis.
Who Benefits: All admins and users with access to Message Options. Set it and forget it with a recurring message. Rather than manually sending the same content, schedule a message to send on multiple occasions or indefinitely on a daily, weekly, monthly or annual basis.
October 2023
2023.ACM.05 Message Assistant
New Feature: Users can leverage AI by writing key points or a rough draft of a message. Then use the prompt buttons or add further instructions to improve content.
Who Benefits: All admins and users. The pressures of writing a well-crafted message are removed as AI does the writing for you. Users can continue to make improvements to messages or return to a previous version.
August 2023
2023.ACM.04 Moderated Messages
New Feature: Role permissions will enable Admins to review messages written by users before they are sent to resident family or staff contacts.
Who Benefits: Administrators. Admins can create workflows to either assign users a review required status, requiring an admin to approve the message before it is sent, or, a reviewer status who can approve, edit or reject a message. This feature enables an organization to add more users to ACM Messenger while maintaining control over content and messaging.
2023.ACM.04 Message Exchange
New Feature: Send a message and request a response back. A dialogue thread is created allowing the sender and receiver to have sustained conversation until the original sender has determined the dialogue is over.
Who Benefits: All admins and users. Senders can request additional information without having to phone or email message recipients. By maintaining control over the length of the back-and-forth dialogue and overall topic, users can limit the access of the resident family member to the care team to specific topics.
May 2023
2023.ACM.03 Scheduled Messages
New Feature: Scheduled Messages give users the ability to schedule a job. There are several options for scheduling:
- Timelapse (set number of days (or hours) in the future)
- Set a specific date and time.
Who Benefits: All admins and users. Rather than send ad-hoc messages, or remember to send time-specific notifications, users can schedule jobs to send messages when it is relevant to the situation or audience (e.g., birthdays, monthly newsletters, incremental discharge wellness check-ins, etc.)
March 2023
2023.ACM.02 SMS Text Consent
New Feature: Collect recipient consent using an automated telephone message. This will be a two-step process that will first ask recipients to consent to receive SMS text messages over the telephone. Once granted, there will be a follow-up SMS text message asking the recipient for confirmation of consent.
This consent is only required once. If refused, future messages will be sent by telephone. Consent via SMS text message can be refused at any time.
Who Benefits: All users new to ACM Messenger as of January 2023.
March 2023
2023.ACM.01 Template Categories
New Feature: An updated Template Library makes it easier for users to select and import default templates to their organizations and facilities. The new Template Category feature will enable users to organize and group their templates by topic or use case, adding and removing templates as they see fit.
Who Benefits: All users. Grouping templates by categories allows users to not only find and manage their templates, but it also provides a cleaner experience. Furthermore, users can now choose from a variety of templates to automatically import to their organization’s library, removing the need to copy and paste templates from the Help Center.
October 2022
2022.ACM.07 Message types and reporting
New Feature: Message types enables users to ask questions, survey or poll recipients and follow up with timed reminders based on the recipient’s response (or lack of response).
Enhanced reporting and analytics allows users to view the result of sent messages in-app, and take follow-up action through advanced sorting and filtering functions, while analytics lets users visualize message responses and engagement.
Who Benefits: Any user who wants to enhance the value of a message by providing additional context or information that cannot be expressed in the body of a message.
September 2022
2022.ACM.06 Attachments
New feature: The attachments feature allows users to add attachments to outgoing messages.
Who Benefits: Any user who wants to enhance the value of a message by providing additional context or information that cannot be expressed in the body of a message.
August 2022
2022.ACM.05 Multi-Facility Sends
New feature: The multi-facility send feature will allow users to select and send a message to several or all facilities within an organization simultaneously.
Who it benefits: Any user with access to multiple facilities. The new feature provides a filter allowing users to select more than one facility as the target audience for either resident or staff messages.
June 2022
2022.ACM.04 Message Printing
New feature: New “Printable Version” button has been added to the Sent Message popup within ACM Messenger. It shows a more printable version of the jobs message and provides a convenient print button.
Who benefits:
- Printer-friendly messages are designed to fit on an 8.5″x11″ or A4 sheet and include only the content (plain text and images) of the message, along with relevant message source information.
- Printer-friendly messages that can also be used for electronic storage by printing as a PDF (rather than selecting a printer).
April 2022
2022.ACM.03 Resident Status
New feature: Senior care homes can now send direct messages to targeted contacts with new filters for Resident Status using enhanced Message Options for New, Current and Discharged residents. Additional filters include Waiting List Status, Payer Type and Patient Care Type, Discharge Date and Discharge Reason. You can also find new Resident Status templates available in the Template Library.
Who benefits: Organization and facility administrators, as well as users wishing to segment contacts by Resident Status. Specifically, facilities can now communicate with discharged residents to ensure they are aware they are welcome back to the facility, resulting in:
- Payment to the facility now assured by Medicare; and,
- Eliminating penalties to the home, hospital, etc. (where readmissions/emergency room visits may result in fines).
2022.ACM.02 Direct Messaging
Feature enhancement: Senior care homes can now send direct messages to one or more targeted contacts by using a new Recipient Type filter to select specific individuals by name, as well as Message Options filters for unit name, resident status or resident ID. Homes can also request and manage consent and communication channel preferences by resident and family contacts.
Who benefits: Organization and facility administrators, as well as users who send messages no longer need to remember, should a resident change location (i.e. floor or room), as they can now select recipients by name. Permissions for direct messaging can be set by user-based roles.
Note: A default consent request message is provided in ACM Messenger, and is configurable to suit the needs of the facility
More about releases
When will I be able to access new features?
New features and functionalities in Automated Care Messaging are rolled out over a period of time. We alert all users about releases via in-app and external communications.