Automated Care Messaging has three levels of permissions, each with increasing access to features and functions; User, Facility Administrator and Organizational Administrator.
- User (lowest level) : can be given access to the set, or subset, of the facilities they have access to in PointClickCare. Users cannot create and save new message templates or send direct messages. If your organization has purchased the Staff Add-on, Users cannot send messages to staff.
- Facility Administrator (mid-level): can be given access to the set, or subset, of the facilities they have access to in PointClickCare. Have access to Facility Administrator settings as defined by an Organizational Admin in ACM.
- Organizational Administrator: has access to all facilities and all organizational settings.
Best practice: Have at least 2 Organizational Admins so there is always the ability to add new users/adjust settings should one Org Admin not be available/sick/on vacation/leaves the organization.
Best practice: Have at least 2 Facility Admins so there is always the ability to add and adjust settings/access and change templates in a crisis or should one Facility Admin not be available/sick/on vacation/leaves the organization.
Default permissions can be changed for any user level in the Privileges section at any time.