How it works
When a recipient receives and ACM Vault message, they will go through a simple two-factor authentication (2FA) process:
- Receive an email or text that they have a time sensitive and confidential message
- Click Read Message button containing a unique and encrypted link
- An encrypted page will automatically open in their browser
- Click the Send Code button
- A 6 digit verification code will be sent to the modality they received the initial message (message via email = code via email, message via text = code via text)
- Enter the 6 digit code in the web page
- They can now read the initial message and attachments you sent
FAQs
Q: How many attempts does the recipient get to get the 2FA code entered correctly?
A: Five attempts. The code will also expire after 5 minutes. The recipient just needs to click the Read Message link in the email to re-start the process and get a new code.
Q: For how long are ACM Vault messages accessible to the recipient?
A: By default, 30 days. This can be changed by to any timeframe between 1-90 days via support@cliniconex.com
Q: Can attachments be sent via ACM Vault?
A:Yes. The same attachment limits as ACM Messenger apply. Up to 10 MB.
