From Overwhelmed to Connected
About Wesley Lea Hill
As a leading senior living community, Wesley Lea Hill strives to provide the best possible care and experience for its residents. But for the team at Wesley Lea Hill, daily life was often a whirlwind of ringing phones, scattered messages, and endless stacks of paper.
- EHR: PointClickCare
- Using ACM Messenger since 2022
- 73,000 messages sent annually
- 12,160+ hours saved annually
The Challenge:
Communication Bottlenecks and Inefficiencies
Before implementing ACM Messenger, communication was a mix of newsletters, e-mails, calls and flyers, leading to confusion and the fear of excluding residents.
“We knew we needed a more proactive approach and our residents were asking for a more comprehensive communication system.” Administrator Mark Hansen states, “Our current methods of communication weren’t working well especially for residents that weren’t checking their mail slots for the flyers“.
Paper-based communication posed another significant challenge. “Calendars, announcements, and notices consumed vast amounts of paper“, notes Director of Dining Services Beatriz Hernandez. “It was wasteful, and crucial information often got lost or discarded before being read.“
The Solution:
Cliniconex’s ACM Messenger
Cliniconex’s ACM Messenger proved transformative. “It is user-friendly and quick to implement,” recalls Office Manager Cynthia Santiago.
The templating feature proves to be invaluable. “It saves us so much time,” says Mark. “We can create a template for the monthly newsletter, for example, and then just update it with the new information. No more starting from scratch every month!“.
But the real magic of ACM Messenger, according to the team, lies in its ability to connect with people in the way that works best for them.
Transforming Communication
The Results:
Enhanced Communication and Streamlined Operations
The impact has been profound. The team has more time to answer inbound sales inquiries since resident call volume has decreased. Paper consumption and waste have plummeted. But more importantly, there’s a greater sense of connection and peace of mind.
Building Community
When there’s an activity or a special event, family members get the message and can tell their loved ones to sign up. This helps Wesley Lea Hill keep everyone informed and involved.
“ACM Messenger has transformed the way we communicate,” Cynthia concludes with a smile. “It’s not just about efficiency; it’s about building stronger relationships and creating a more supportive community.“
