Q: Can I edit a form after it’s published?
A: No. Once published, a form is uneditable. To make changes, you can:

• Copy the form and edit the new version, or
• Unpublish the form and create a new one

Q: Can I copy or duplicate a form?
A:  Yes. Use the Copy option in the form menu. The system creates a duplicate with “(copy)” in the title, which you can edit and publish.

Q: Can I schedule when a form goes live?
A: Currently, publishing is a manual step. A scheduling enhancement is planned for the future.

Q: Where can I see submissions?
A: Go to Reports > Submitted Forms. You can view responses in bulk (via CSV export) or individually in the Form Submissions table.

Q: Can I export responses?
A: Yes. You can:

• Export all responses as a .csv.
• The ability to export in different formats is coming soon
• Export one, some, or all submissions from the Submissions table.
• Currently, signatures and attachments can only be exported on a per submission basis

Q: What do the icons in the Submissions table mean?

• ✔ Checkmark = submission includes a signature.
• 📎 Paperclip = submission includes an attachment.

Q: Who receives submission notification emails?
A: By default, the form creator receives an email each time a form is submitted.

• Emails include only the form name and a secure link (not the response data).
• Future enhancements will allow admins to assign notifications to other emails.

Q: Can I stop receiving submission notifications?
A: Not currently. Notifications always go to the form creator’s account email. To change this, create forms under the email address where notifications should go.

Q: Where can I see submissions?
A: Go to Reports > Submitted Forms. You can view responses in bulk (via CSV export) or individually in the Form Submissions table.

Q: Can I export responses?
A: Yes. You can:

• Export all responses as a .csv.
• The ability to export in different formats is coming soon
• Export one, some, or all submissions from the Submissions table.
• Currently, signatures and attachments can only be exported on a per submission basis

Q: What do the icons in the Submissions table mean?

• ✔ Checkmark = submission includes a signature.
• 📎 Paperclip = submission includes an attachment.

Q: Who receives submission notification emails?
A: By default, the form creator receives an email each time a form is submitted.

• Emails include only the form name and a secure link (not the response data).
• Future enhancements will allow admins to assign notifications to other emails.

Q: Can I stop receiving submission notifications?
A: Not currently. Notifications always go to the form creator’s account email. To change this, create forms under the email address where notifications should go.

Q: Where is data stored?
A:  All form and survey data is stored securely in Google Cloud.

Q: How long is data stored?
A: Currently, there is no expiry set for stored data.

• Data is retained indefinitely unless a custom policy is requested.
• We can work with organizations that need specific retention timelines.

Q: Is data encrypted?
Yes. Data is encrypted in transit and at rest.

Q: Does data stay in its country of origin?
A: Yes. Data remains stored within its country of origin for compliance.

Q: Can forms be embedded on our website?
A: Yes. Each published form provides an embed code for websites, intranets, or portals.

Q: Can I brand forms with our logo and colours?
A: Yes. Use HTML or Content layout components to add logos, text, or styling.

Q: What file types can be uploaded through forms?
A: Standard formats (PDF, DOCX, JPG, PNG, etc.) are supported. File size restrictions may apply.

Q: Can I collect digital signatures?
A: Yes. Use the Signature component. Submissions with signatures display a ✔ checkmark in the Submissions table.

Q: What browsers and devices are supported?
A: ACS Forms and Surveys works in all modern browsers (Chrome, Edge, Firefox, Safari) and is mobile-friendly for phones and tablets.

Q: Forms are integrated into my EHR/EMR. Does it automatically update fields in the patient chart based on responses?
A: No. At this time, forms do not auto-populate or update individual fields in the patient chart. This functionality is planned as a future enhancement.

Q: Do submissions automatically update the corresponding fields in my EHR/EMR?
A: No. Not at this time. Submission data must be manually exported and uploaded to a patient or resident chart in your EMR/EHR.