Q: Can patients check in from home, or only on-site?
A: Both! Check-in can happen remotely via a link or QR code sent in an automated notification, or on-site using a kiosk or tablet in the waiting area.

Q: What hardware is required?
A: No special equipment is needed. Check-In runs smoothly on any modern tablet, desktop, or mobile web browser.

Q: How does the system verify identity securely?
A: Individuals securely confirm who they are using a customizable combination of unique details (like date of birth, phone number, or an ID number). You choose which matching criteria are required.

Q: Will profile edits automatically overwrite our database?
A: No. Any contact or profile updates are sent to a discrepancy log first. This lets your team review and approve changes before they save to your main system, keeping your data clean and accurate.

Q: Can different forms be mapped to specific event or visit types?
A: Yes. Required and optional forms can be targeted to specific types of visits or providers, ensuring everyone fills out exactly what is needed for their specific appointment.

Q: Is payment collection supported during check-in?
A: Yes. Check-In supports secure digital payment processing for private or non-covered fees, both remotely and on-site. This eliminates manual card swipes and phone-based collection headaches.

Q: Will the daily schedule automatically update upon check-in?
A: Yes. The moment the check-in process is finished, the schedule status automatically updates to “Arrived” (or your preferred status) within your connected central system.

Q: Are staff notified when someone arrives?
A: Yes. Internal alerts can be sent via email or SMS to specific staff members or teams upon arrival. These notifications can be customized based on the provider, team, or type of visit.

Q: Is custom branding supported?
A: Yes. You can tailor the look and feel of the check-in interface to match your organization’s branding, including logos, colors, and fonts.

Q: Can physical ID cards or QR codes be used to start the process?
A: Yes, the system supports both options to help speed up the arrival flow.

Q: Can a follow-up appointment be booked during check-in?
A: Yes. Follow-up scheduling can be turned on as a step in the workflow, allowing individuals to book their next visit independently without needing staff assistance.

Q: Is the check-in interface accessibility-friendly?
A: Yes. The interface is built to be inclusive and easy to use for everyone, including features that support older populations or those with low vision—like larger displays and minimal typing requirements. Specific accessibility preferences can be adjusted during setup.