One Platform for
CP and MIH Care Teams
Your ePCR handles documentation, dispatch and billing — outreach was never its job. ACP schedules and confirms visits, automates check-ins, follow-ups and family updates by voice, text or email, and writes every touchpoint back to the record.
The Engagement Layer Your Program Runs On.
Purpose-built for Community Paramedicine (CP) and Mobile Integrated Health (MIH) programs, the Automated Care Platform (ACP) owns the client and family engagement your other systems leave open. It works from your client roster or directory to automate reminders, family messaging and structured handoffs — connecting to the systems you already run when you want it to, with no extra hardware and no change to how paramedics document.
ACP combines Automated Care Messaging (ACM) and Automated Care Scheduling (ACS) to unify outreach and scheduling in one seamless client engagement solution — the same platform already powering 1,600+ clinics, 3,800+ facilities and 6,000+ providers across North America.
Proactive check-ins catch problems early — diverting avoidable ED visits and readmissions before they happen
Clients stay connected between visits, checked in on their preferred channel — supported, not just scheduled
The morning call list disappears — hours spent confirming and chasing go back to patient care
Automatic updates keep families informed, so status calls stop pulling staff off care
You’re watching one paramedic’s day — every visit confirmed by voice, text or email before the shift starts, an optimized route between stops, and completed tasks written back to the ePCR from the field. Zero staff calls, zero end-of-shift paperwork.
Three Program Models. One Engagement Layer.
Scheduled in-home visit programs. Automated check-ins between visits, family updates and structured care handoffs — without adding to anyone’s call list.
Post-discharge follow-up and ED-diversion programs run with hospital and payer partners. Proactive outreach that keeps enrolled patients on track and out of the emergency department.
Beyond the 911 response. Follow-up callbacks, frequent-utilizer outreach and community program engagement — the communication your CAD and ePCR were never built to deliver.
Seven Workflows. Zero Manual Outreach.
Select a sample workflow to see it in action — a live look at how ACP runs outreach, scheduling and day-to-day operations for your CP, MIH or EMS program.
Visit Confirmations. On Autopilot.
ACP confirms visits, sends reminders and logs every response automatically, handled from your client roster or directory. Program leads and field paramedics both stay in the loop, stepping in only where a personal touch adds value.
11:45 wellness check · text✓ Confirmed
13:15 home visit · voice✓ Confirmed
14:15 home visit · textSending…
15:30 follow-up · no answer ×2! Flagged
16:00 wellness clinic · email✓ Confirmed
Clients confirm by voice, email or text — no phone tag, no empty homes.
Outreach pulls directly from ImageTrend, ESO, Prehos or CSV — no double entry.
Non-responses are flagged for the program lead. Everything else runs itself.
Confirmations, reschedules and flags are captured automatically for reporting.
Targeted check-ins flag issues before they become ED visits.
The Phone That Didn't Ring.
Designated family members and caregivers hear from ACP before, during and after every visit — proactively, on the channel they prefer. The "did the paramedic come yet?" calls simply stop arriving.
Paramedic Dana is en route — arriving around 11:45.
Visit complete. Margaret is doing well — summary sent to Dr. Khan.
Proactive updates at each stage keep families informed without a single inbound call.
Voice, email or text — workflow rules match each caregiver's preference automatically.
Dispatch and clinical staff stay on care instead of fielding status calls — about 75 hours a year back.
When a visit moves, families know immediately — before anyone thinks to ask.
Messages reach families on the devices they already use — nothing to download or log into.
Handoffs in Minutes. Not Days.
Structured visit summaries reach GPs, senior care DONs and home-care coordinators automatically after each visit — cutting duplicate visits and missed follow-ups out of every care transition.
Consistent, complete summaries generated from visit data — no free-text guesswork.
GPs, DONs and home-care coordinators each receive the handoff the moment it is ready.
Summaries land in minutes, not days — no fax queue, no phone tag, no three-day gaps.
Providers see what happened and what is next, so nothing is repeated or missed.
Coordination time returned to your team — approximately $10,500 in annual value.
Clients Book. Calendars Balance.
ACS gives your CP, MIH or EMS program real-time self-booking, automated confirmations and schedule management — reducing phone tag and freeing your team for clinical work.
Clients and caregivers book home visits and wellness clinics online — bookings land on your program calendar immediately.
Automated sequences keep clients on track and prompt rescheduling — fewer paramedics arriving at empty homes.
Cancellations trigger automatic invitations to the next client on your waitlist — paramedic time stays fully utilized.
Connects via CSV, interface engine or direct API. Most programs start with CSV and deepen over time.
Whether your program serves 200 or 400 clients, ACS absorbs the scheduling volume on flat budgets.
Referrals In. Nothing Slips.
New referrals land in one shared queue, from hospitals, physicians and self-referrals. ACP checks eligibility, confirms enrollment and adds each client to your roster, so no one waits on a fax or a callback.
Hospital referral · CHFEnrolled
GP referral · falls riskEligible
Self-referral · wellnessReviewing
Missing consent · flagged! Action
Referrals from hospitals, physicians and self-referrals land in one shared queue.
Program criteria are applied the moment a referral arrives.
Clients and referrers are confirmed automatically, with no phone tag.
See where every referral came from for reporting and follow-up.
Enrolled clients flow straight to your client roster or directory.
Every Visit. Mapped and Tracked.
Assign visits and follow-up tasks to the right team member, then map the day so field paramedics spend less time driving and more time with clients. Completed tasks are logged automatically.
J. Diaz · 09:30Done
P. Singh · 11:00En route
Auto-created · overdue! Due
Route visits and follow-ups to the right team member automatically.
Map the day so field teams drive less and see more clients.
Paramedics update task status from any device, no paperwork.
Missed visits and flagged responses create tasks on their own.
Every completed task is time-stamped and logged for reporting.
Renewal-Ready. Every Metric.
Every touchpoint, visit and outcome is captured as it happens, turning daily activity into the reports that fund your program. Walk into your renewal conversation with the numbers already in hand.
This month · automated1,420
Year to date548
On-time rate 96%312
Every message, visit and outcome is recorded as it happens.
See engagement, visit and outcome trends at a glance.
Generate the reports funders and boards ask for in a click.
Quantify outreach volume and staff time returned.
Export to CSV or PDF for stakeholders and program reviews.
Your ePCR Documents. It Doesn't Do Outreach.
Manual Outreach Burden
Your team spends hours confirming visits, calling clients back and chasing responses. ACP automates any number of touchpoints — for a program running around 400 a month, for example, that is roughly 550 hours a year returned on routine outreach alone.
Family Call Volume
"Did the paramedic come yet?" calls pull dispatch and clinical staff off care. Proactive updates before, during and after every visit cut inbound family calls by roughly 75 percent.
Proving Value at Renewal
Renewal season shouldn't mean spreadsheets built the night before. ACP captures outreach volume, response rates, ED visits avoided and client satisfaction automatically — evidence on demand.
The Cliniconex Solution Advisor
Your instant pathway from paramedicine and EMS communication challenges to automation success. Whether you are dealing with manual outreach burden, family call volume or inconsistent handoffs, this interactive tool analyzes your issue and recommends the ACP suite and features that solve it. Fast, focused and personalized — launch it now and get a clear, actionable solution in under a minute.
Numbers Your Renewal Conversation Can Stand On.
Grounded in published program data and national cost benchmarks for a 200-client program. Value scales proportionally — a 400-client program sees roughly double.
$53K in Combined Annual Value
Recovered staff hours plus avoided-visit system savings — captured and reported automatically, ready for any stakeholder.
~65 ED Visits Avoided
Proactive outreach to high-risk clients flags issues before they become emergency department visits — roughly $21,000 in system savings a year.
Value That Scales
Impact grows proportionally with program size. A 400-client program sees roughly double the recovered hours and savings — without added headcount.
925 Hours Back Every Year
Across check-ins, family communication and handoffs — hours returned to clinical work instead of phone tag and paperwork.
Works with Your ePCR/EMR
Import your client roster or directory by CSV, or connect ImageTrend, ESO, Prehos or any CSV-capable ePCR/EMR. Most programs start with CSV, no IT lift, and deepen the integration over time.
Built for the Whole Team
Built for both your admin team and your paramedics in the field. ACP automates the routine so people can focus on the clients who need them most.
Families Hear Before They Dial
Proactive updates before, during and after every visit — inbound family calls drop by roughly 75 percent, and anxiety drops with them.
Book Anytime, Anywhere
Clients and caregivers schedule or move home visits online, 24/7 — no hold music, no callback queue, no app to download.
Nothing Falls Through
Structured handoffs reach GPs, DONs and home-care coordinators in minutes — fewer duplicate visits and missed follow-ups for the people in your care.
Automated Care Platform for CP, MIH and EMS, Explained.
Automated Care Platform (ACP) is the engagement layer that works alongside your ePCR for Community Paramedicine (CP), Mobile Integrated Health (MIH) and EMS programs. Built on Automated Care Messaging (ACM) and Automated Care Scheduling (ACS), it automates client check-ins, family updates and care handoffs by voice, email or text, handling the outreach your ePCR was never built for.
Your ePCR handles documentation, dispatch and billing. ACP handles the outreach it was never built for, running automated client engagement alongside it without replacing your system of record.
ACP automates client check-ins, family updates and care handoffs across voice, email and text, replacing manual outreach so your program can stay connected with clients between visits.
Yes. By automating proactive check-ins and follow-up, ACP helps keep care timely and connected and produces the engagement activity your renewal conversation can stand on.
ACP meets HIPAA and PIPEDA standards with SOC 2 Type II compliance, providing encrypted messaging and document delivery, full audit trails and role-specific access controls.
ACP brings together Automated Care Messaging (ACM) for client and family communication and Automated Care Scheduling (ACS) for scheduling and coordination, delivered as one connected platform built for your program.
Built for Your Program.
Every Cliniconex demo is tailored to your organization — your workflows, your ePCR and where ACP has the biggest impact for your team. Bring your program size; we will bring the projection.
