Automated Care Platform for Medical Clinics
Automated Care Platform for Medical Clinics
Automated Care Platform · Medical Clinics

One Patient.One Journey.One Platform.

From first booking to final follow-up, one connected platform runs every patient touchpoint — cutting no-shows by up to 55%, straight from your EMR.

3,500+clinics served
5,000+providers
1M+patients engaged / month
The point solutions you juggle todayOne seamless platform
Automated Care Platform6 tools · 1 platform
Booking
Reminders
Intake
Surveys
Wait-times
Scheduling
Communicate · Collaborate · Connect
HIPAA · ISO 27001:2022 · PHIPA / PIPEDA · Integrates with any EMR
0%
Fewer no-shows
0
More appointments per clinic, each year
0
Staff hours saved every day
0%
Return on investment

Figures reflect customer-reported results. Outcomes vary by clinic size, EMR, and configuration.

One platform · three connected components

Everything a clinic needs, working as one

The Automated Care Platform connects to your EMR once, then runs communication, scheduling, and intelligence from a single shared patient record.

Automated Care Messaging

Communicate

Reach every patient on the channel they answer — voice, text, or email — with reminders, confirmations, recalls, and results notifications that fire automatically from your EMR.

Connected: confirmations update the schedule the moment a patient replies, and live wait times flow to the waiting-room queue.
Reminders and confirmationsAutomated voice, text, and email, straight from your EMR.
No-show and cancellation recoverySmart follow-ups reschedule and back-fill from the waitlist.
Recalls and preventive-care outreachOverdue reminders reach patients automatically.
Real-time waiting-room queueConcierge shows live wait estimates and leave-and-return texts.
Automated Care Scheduling

Collaborate

Let patients book online 24/7, complete intake before they arrive, and share feedback afterward — while your back-office scheduler builds optimized staff, room, and resource schedules automatically.

Connected: a booking instantly triggers the right intake forms and, after the visit, an automatic survey — all through ACM delivery.
Online appointment booking24/7 self-scheduling that writes back to your EMR in real time.
Digital pre-visit formsPatients complete intake online — no login, no clipboard.
Automated post-visit surveysFeedback collected automatically after every appointment.
Back-office staff schedulerRule-based monthly schedules across staff, rooms, and equipment.
Automated Care Intelligence · Early access

Connect

The intelligence layer of the platform, rolling out now in early access. Connect turns the activity flowing through communication and scheduling into a clear view of clinic performance — so you can see what's working and where to act.

Connected: because every touchpoint already lives on one platform, the data is unified from day one — no exports, no stitching.
Unified activity viewCommunication and scheduling data in one place, automatically.
Performance visibilitySee no-show trends, response rates, and touchpoint outcomes.
Built on your platform dataNo new integration — it draws on what ACM and ACS already run.
Rolling out in early accessAvailable to select clinics now; ask us about joining.
One patient, one journey

Every step, run by the same platform

Here's a single appointment, start to finish. Watch how each step hands the next one everything it needs — automatically.

Take a routine annual physical. On separate tools, that's six disconnected handoffs your front desk has to bridge by hand. On one platform, the record simply moves with the patient:

Every touchpoint is powered by one of three connected solutions:

Communicate ACM reminders, confirmations, results Collaborate ACS booking, intake, surveys Connect ACI intelligence across it all Early access
Collaborate ACSBookPatient books online at 9 p.m. — it writes straight to your EMR.
booking triggers intake
Collaborate ACSIntakeThe right forms send automatically, completed before arrival.
same record carries over
Communicate ACMRemindA reminder goes out on the channel they answer; a reply confirms them.
reply updates the schedule
Communicate ACMCheck-inThey see a live wait time and a leave-and-return text — same record.
one patient timeline
Communicate ACMFollow-upResults-ready and recall messages send on their own — no call list.
closes the loop
Collaborate ACSSurveyA post-visit survey goes out automatically; feedback returns in real time.
Step 1 of 6 Collaborate ACS
Book

The patient books online at 9 p.m. — the appointment writes straight to your EMR, with no phone call and no staff time.

Hands to next: booking triggers the right intake forms

Explore it: click any step to walk the patient through — or click a solution above to see the touchpoints it powers.

Connect ACI Every step above feeds one intelligence layer — no-show trends, response rates, and outcomes across the entire patient journey, with no exports to stitch together. Early access

Six steps, zero manual handoffs. One record, moving with the patient.

Live in under 48 hours

One integration. Zero disruption.

1

Connect your EMR

We integrate with virtually any EMR system. No data migration, no double entry.

2

Configure your workflows

Set reminders, booking rules, forms, and surveys to match how your clinic already runs. Configurable by provider, location, and appointment type.

3

The platform runs it

Every touchpoint fires automatically from live EMR data — with a complete, audit-ready record of every message and action.

Deployed in under 48 hours, with about one hour of training.

Works with your EMR

No rip-and-replace. Ever.

The platform layers on top of the system you already use.

Any EMR Real-time, two-way sync No data migration No double entry

Point tools got you here. A platform takes you further.

Every disconnected tool leaves a gap — and your front-desk team is what fills it, by hand, all day. That's the quiet cost of running the patient journey on separate systems.

The journey is stitched from separate toolsBooking here, reminders there, forms somewhere else — nothing shares one record.
Staff are the glue holding it togetherManual re-entry, chased confirmations, and copy-paste between systems eat the day.
Patients feel the seamsMissed reminders, repeated paperwork, and long waits erode the experience.

See your whole patient journey on one platform

Book a 20-minute demo. We'll show you exactly how communication and scheduling work together for a clinic like yours.

Live in under 48 hours
Works with your EMR
No data migration