Senior care facilities that use Automated Care Messaging for their communication and coordination needs know that automating outreach can save time in an emergency or just help get the word out about upcoming events like holiday parties or flu shot clinics.
To help users get the most out of the system, we are proud to introduce a new way of looking at Automated Care Messaging – Toolkits.
Toolkits provide users with a toolkit, checklist and message templates to help further their use of ACM – without having to think about what features and messages to use and when. We’ve got it all set up for you so you can better communicate with your care community, more often; making your care team more effective and keeping your resident families in the know.
Here’s how they work:
Toolkit: Operational Efficiencies
A day in the life of a senior care staff member is a busy one. From resident care, coordinating with therapists, social workers and the activity team, to charting, scheduling care conferences, and making sure that even the littlest changes and events are communicated with resident family members is still a critical part of the day.
The Toolkit for the day-to-day happenings in your facility aims to make your care team more efficient, therefore more effective. Included are examples of a variety of reasons why you might need to communicate, what ACM features can best help you reach your specific audience, and a way to measure the desired outcomes. We also know that writing is hard and time consuming, so we’ve included our tips on writing clear, concise messages.
Templates? You know we’ve thought of those too! From policy changes to flu shot clinics to parties, use what we’ve provided or tweak them to work best for you!
The checklist provides users with the suggested steps and actions to reach the intended audience with the correct message and follow-up actions.
Toolkit: Emergency Preparedness
In a crisis, you have to be reactive, not proactive – but why not be as proactive as possible in preparing for various emergency scenarios when they do happen, you can react swiftly and with confidence.
Download the toolkit and build a robust and actionable plan that best works for your response team, whether that consists of staff, external vendors, emergency responders, hospitals, media or evacuation sites.
Use our Before, During, After message templates to inform your community throughout a crisis, reducing stress and anxiety while also decreasing inbound calls and inquiries when you least need them.
Finally, the Checklist helps keep your facility on track with what to do, when, and who is responsible for each component.
Toolkit: Staff solutions
Not only do your staff change from day to day, shift to shift, with the increase in agency staff in senior care facilities these days, keeping staff informed of all the changes and updates within a facility is its own challenge.
This toolkit will help identify the various scenarios for when staff should be communicated with as well as the various ACM features to help you reach the specific staff who need contacting.
For the senior care facility still unsure about investing in automated outreach for their internal stakeholders? Some tips and guidelines on what to look for when investing in communication technology to ensure not only does the technology solve communications gaps, but to also improves adoption and use.
The Staff Checklist includes the steps necessary to keep your internal team up to date with the right information at the right time.
Automated Care Messaging Toolkits: Helping senior care homes embrace digital adoption
As senior care homes continue to embrace technology and adopt digital solutions that help solve the issues unique to their organizations, Automated Care Messaging continues to evolve to meet those needs. Toolkits are another step towards easing the barriers to adoption and easing the burden of outreach and information sharing that facilities face daily.
The goal is to better identify all the various reasons why an organization or facility may need to communicate, whether it is severe weather, a policy change, or a simple update about a dentist visit – information is power and helping senior care providers continue to empower their care communities is what Toolkits strive to do.
