Automated Care Platform

For MatrixCare

A modular platform that automates resident and family communications, digitizes documentation, and secures sensitive exchanges—powered by real-time data from within your MatrixCare EHR.

Automate Accuro Patient Messaging with Cliniconex Automate Care Platform. Reduce no shows, improve office efficiency, and reduce staff burden.

Automated Care Platform
for MatrixCare

A modular platform that automates resident and family communications, digitizes documentation, and secures sensitive exchanges—powered by real-time data from within your MatrixCare EHR.

Connected Care, Seamless Communication for MatrixCare Users

MatrixCare is the clinical and operational backbone of your skilled nursing, senior living, or life plan community—but it was not built for outreach. Cliniconex (a proud partner of MatrixCare) fills that gap with its Automated Care Platform (ACP). Purpose-built for long-term and post-acute care and deeply integrated with MatrixCare’s EHR, ACP syncs with resident records to automate communications, digitize forms, and secure document exchange—extending the value of your MatrixCare investment without adding to your team’s workload.

Reduce Staff Burden and Refocus on Resident Care

Strengthen Family Engagement Across the Care Continuum

Support Compliance, Survey Readiness, and Risk Management

Automated Care Messaging

Automate resident and family communications right from your MatrixCare EHR.

ACM is the required foundation of Automated Care Platform, sold and activated through Cliniconex.It includes ACM Messenger for targeted messaging, and ACM Alerts for real-time event notifications—delivering care conference reminders, therapy appointment notifications, outbreak announcements, and family updates via voice, text, or email, with all activity automatically logged to the resident chart in MatrixCare.

  • Eliminate hours of manual calls daily: ACM pulls resident and event data from MatrixCare and sends notifications automatically—freeing your team from the spreadsheet-and-phone-call routines that pull them away from the floor.
  • Keep families informed and engaged across the care continuum: Timely, personalized messages via voice, text, or email build family trust, reduce inbound inquiry calls, and support the proactive experience MatrixCare customers are known for delivering.
  • No duplicate data entry: ACM reads and writes directly to MatrixCare—no manual exports, no parallel systems, no reconciliation between platforms. Your resident records stay the single source of truth.
  • Maintain compliance effortlessly: All communications are automatically logged to the resident’s chart in MatrixCare, supporting F-Tag compliance, HIPAA, and PIPEDA requirements.

Care Conference and Appointment Reminders
Automatically trigger reminders for therapy sessions, specialist visits, and care conferences using resident scheduling data in MatrixCare—ensuring families and care teams stay aligned without manual coordination.

Outbreak and Safety Announcements
Instantly notify all affected families and staff with critical updates—lockdowns, infection control advisories, and policy changes—in seconds, with a full audit trail written back to MatrixCare.

Family Confirmations and Responses
Families confirm or acknowledge by voice, text, or email—and their response is automatically logged in MatrixCare. No manual follow-up, no chasing confirmations across multiple channels.

AI-Assisted Message Creation
Draft well-crafted messages in seconds using built-in AI tools. Enter key points and let AI handle the wording—then review and send directly from the Cliniconex platform integrated with MatrixCare.

See How ACM Works Within Your MatrixCare Workflow

See what matters most to you. Every Cliniconex demo is tailored to your organization—focused on solving your challenges and showing exactly how our solutions work for your team.

ACM Vault – Included in ACM

Secure Messaging and Document Exchange—Built Into Your Workflow.

ACM Vault provides encrypted, HIPAA/PIPEDA-compliant messaging and document exchange directly within existing care workflows. Share sensitive information confidently—and every message is automatically logged to the resident chart in MatrixCare.

  • Encrypted messages and attachments: Send sensitive communications securely to residents, families, or care team members without relying on unprotected email or phone.

  • Secure document sharing: Share care plans, test results, and billing information through a compliant, auditable channel—not email attachments or fax.
  • Auditable communication record: Every message and document exchange is tracked, timestamped, and available for review—supporting compliance and survey readiness in MatrixCare environments.
  • Auto-logged to the resident chart: A record of every message is automatically uploaded to the resident chart in MatrixCare—no manual filing, no missing documentation.

Reduces data breach risks by up to 80%
Encrypted channels replace insecure email and phone-based document sharing that puts sensitive resident information at risk.

Supports regulatory compliance
Auditable records and HIPAA/PIPEDA-compliant workflows reduce documentation burden during audits and surveys—critical for MatrixCare-based skilled nursing and senior living facilities.

Improves transparency with residents and families.
Secure access to relevant updates about their loved one’s care builds trust and reduces inbound inquiry calls to your front desk.

Replaces risky workarounds.
Staff no longer need to rely on personal email, SMS, or fax to share sensitive documents—Vault gives them a purpose-built, compliant channel that fits inside their existing MatrixCare workflow.

The Cliniconex Solution Advisor

The Cliniconex Solution Advisor is your instant pathway to better care communication. Describe your challenge—manual family calls, paper-based documentation, or repetitive admin tasks—and get a personalized recommendation for the right Cliniconex product, integrated directly with MatrixCare. Launch it now and get a clear, actionable solution in under a minute.

Automated Care Scheduling

Digitize Data Collection. Eliminate Paper from Admissions to Consent.

ACS Forms and ACS Surveys digitizes data collection with configurable, easy-to-use forms and surveys integrated into care workflows. Every submission automatically syncs to the resident’s chart in MatrixCare—no scanning, no manual typing, no lost data.

  • Digital forms and surveys: Create and manage intake, consent, and workflow forms alongside feedback, engagement, and participation surveys—all in one place, integrated with MatrixCare.
  • Start from scratch or digitize existing paper forms: Build a new form or upload your current paper forms to go digital instantly—no rebuilding workflows from zero, no disruption to existing processes.
  • Instant submission notifications: Configure alerts so the right team member knows the second a form or survey receives a submission—no more checking inboxes or chasing paper returns.
  • Collect at any point in the care journey: Gather information from residents, families, or staff in advance or at point of care—on any device, without requiring access to MatrixCare.

Eliminates paper and manual data entry.
Digital forms replace clipboards, scanners, and manual chart entries across admissions, consent, and clinical workflows—reducing the documentation burden MatrixCare teams consistently cite as a top pain point.

Improves data accuracy and completeness.
Required fields, digital validation, and auto-sync to MatrixCare ensure records are complete and correct—every time, with no rekeying errors.

Accelerates admissions, administrative, and consent workflows.
Collect information from families before move-in, reducing day-one paperwork burden for staff and residents alike.

Accelerates admissions, administrative, and consent workflows.
Collect information from families before move-in, reducing day-one paperwork and letting your admissions team focus on the resident experience.

The most frequestly asked questions.

Using Automated Care Platform (ACP) with MatrixCare is simple, but you may have questions about how it works day-to-day. This FAQ covers the essentials — from setup and reminder options to resident confirmations — so your team can get the most out of the integration.

Automated Care Platform (ACP) is a modular communication and workflow platform by Cliniconex, purpose-built for senior care and long-term post-acute care, and integrated directly with MatrixCare’s EHR. It is built on Automated Care Messaging (targeted and secure messaging)—the required foundation—and can be expanded with optional suites including Automated Care Scheduling (digital forms and data collection). ACP syncs with resident records in real time, automates outreach and documentation, and logs all activity back to the resident chart in MatrixCare.

All ACP modules—including ACM Messenger, ACM Alerts, ACM Vault, and ACS Forms and ACS Surveys—are purchased directly from Cliniconex. You can start with the ACM foundation and add ACS at any time. Cliniconex is a certified MatrixCare integration partner, listed on the MatrixCare Partner Marketplace for all senior care communities.

Most communities are fully operational after a one-hour training session. For more customized workflows—such as multi-site organizations with complex resident populations—a 1- to 2-hour implementation session with the Cliniconex onboarding team is used to configure message rules and templates to match your community’s workflows within MatrixCare.

Yes. All communications—including message delivery confirmations, family responses, form submissions, and document exchanges—are automatically written back to the resident’s chart in MatrixCare. This gives your team a complete, timestamped communication record without any manual documentation steps, directly supporting survey readiness and compliance.

ACM Messenger and ACM Alerts handle broad outreach communications—reminders, announcements, and notifications. ACM Vault is designed for secure, encrypted exchange of sensitive information—care plans, test results, consent documents, and billing records—where confidentiality and a full audit trail are essential. Both log automatically to the resident chart in MatrixCare.

Yes. Form and survey submissions automatically sync to the resident’s chart in MatrixCare—appearing directly in the resident’s documentation. No scanning, no manual data entry, no lost data. This applies to both ACS Forms (intake, consent, and workflow forms) and ACS Surveys (feedback, engagement, and participation surveys).

Every message, form submission, and document exchange through ACP is automatically logged to the resident’s chart in MatrixCare, creating a complete, timestamped audit trail. This supports F-Tag compliance, HIPAA and PIPEDA requirements, and significantly reduces the documentation burden during surveys or audits.

Absolutely. Workflow rules can be configured by facility, unit, resident status, care type, or appointment type—making ACP well suited to the complex, multi-site organizations MatrixCare serves. The direct messaging feature also allows administrators to send targeted messages to specific individuals by name, unit, or resident ID, giving you precision across your entire network.

Automated Care Messaging supports voice, text (SMS), and email. Messages are sent based on pre-established workflow rules and resident or family contact preferences stored in MatrixCare. The system limits each contact to a single delivery per communication to avoid duplicate messages.