Automated Care Platform for PointClickCare
A modular platform that automates communication, scheduling, documentation, and feedback workflows — powered by real-time data from within PointClickCare.
Seamless communication for PointClickCare users.
PointClickCare is the foundation of your resident records and care workflows — but it wasn't built for outreach. That's where Cliniconex's Automated Care Platform comes in.
Purpose-built for senior care and deeply integrated with PointClickCare's EHR, our cloud-based platform syncs with resident records to automatically deliver appointment reminders, care conference notifications, outbreak and safety announcements, and digital forms via voice, text, or email — all logged directly to the resident's chart for compliance.
Extra hardware to buy, install, or maintain
Source of truth — no duplicate data entry between systems
Message logged to the resident's chart for compliance
Reminders, announcements, and forms via voice, text, or email
Automate resident and family communications, right from PointClickCare.
ACM plugs directly into PointClickCare to handle care conference reminders, appointment notifications, outbreak and safety announcements, family updates, and digital form collection — all without leaving your existing EHR workflow.
Eliminate hours of manual calls daily: ACM pulls resident and event data from PointClickCare and sends notifications automatically, freeing your team from spreadsheet-driven phone marathons.
Keep families informed and engaged: Timely, personalized messages to family contacts via voice, text, or email build trust and reduce inbound inquiry calls to your front desk.
Improve operational efficiency: No duplicate data entry — ACM reads and writes directly to PointClickCare, keeping resident records, chart notes, and communication logs in sync.
Maintain compliance effortlessly: All communications are automatically logged to the resident's chart in PointClickCare, supporting F-Tag compliance, HIPAA, and PIPEDA requirements.
Appointment and Care Event Reminders
Automatically trigger notifications for events like therapy sessions, specialist visits, care conferences, and facility events using PointClickCare's Resident Event Calendar — so nothing falls through the cracks.
Outbreak and Safety Announcements
Instantly notify all affected families and staff with critical updates — lockdowns, infection-control advisories, policy changes — in seconds, with a full audit trail in PointClickCare.
Family Confirmations and Responses
Families confirm or acknowledge by voice, text, or email — and their response is logged directly in PointClickCare automatically. No manual follow-up needed.
AI-Assisted Message Creation
Draft well-crafted messages in seconds using built-in AI tools. Enter key points and let AI handle the wording — then refine before sending.
The Cliniconex Solution Advisor
Your instant pathway from healthcare inefficiencies to automation success. Whether you're dealing with high no-show rates, manual reminders, or poor patient follow-up, this interactive tool analyzes your issue and recommends the Cliniconex product features that solve it. Fast, focused, and personalized — launch it now and get a clear, actionable solution in under a minute.
Launch Solution Advisor →Secure messaging and document exchange, built into your workflow.
ACM Vault provides encrypted, HIPAA/PIPEDA-compliant messaging and document exchange directly within existing care workflows. Share sensitive information confidently — and every message is automatically logged to the resident chart in PointClickCare.
Encrypted messages and attachments: Send sensitive communications securely to residents, families, or care-team members without relying on unprotected email or phone.
Secure document sharing: Share care plans, test results, and billing information through a compliant, auditable channel — not email attachments.
Auditable communication record: Every message and document exchange is tracked, timestamped, and available for review — supporting compliance and survey readiness.
Auto-logged to the resident chart: A record of every message is automatically uploaded to the resident chart in PointClickCare — no manual filing required.
Reduces data-breach risk by up to 80%
Encrypted channels replace insecure email and phone-based document sharing that puts sensitive resident information at risk.
Supports regulatory compliance
Auditable records and HIPAA/PIPEDA-compliant workflows reduce documentation burden during audits and surveys.
Improves transparency with residents and families
Secure access to relevant updates about their loved one's care builds trust and reduces inbound inquiry calls.
Replaces risky workarounds
Staff no longer need to rely on personal email, SMS, or fax to share sensitive documents — Vault gives them a purpose-built, compliant channel that fits inside their existing workflow.
Learn how we integrate into PointClickCare.
See what matters most to you. Every Cliniconex demo is tailored to your organization — focused on solving your challenges and showing exactly how our solutions work for your team.
Book Your Demo Now →Digitize data collection. Eliminate paper from admissions to consent.
ACS Forms and ACS Surveys digitizes data collection with configurable, easy-to-use forms and surveys integrated into care workflows. Every submission automatically syncs to the resident's chart in PointClickCare — no scanning, no manual typing, no lost data.
Digital forms and surveys: Create and manage intake, consent, and workflow forms alongside feedback, engagement, and participation surveys — all in one place.
Start from scratch or digitize existing paper forms: Build a new form or upload your current paper forms to go digital instantly — no rebuilding workflows from zero.
Instant submission notifications: Configure alerts so the right team member knows the second a form or survey receives a submission.
Collect at any point in the care journey: Gather information from residents, families, or staff in advance or at the point of care — on any device.
Eliminates paper and manual data entry
Digital forms replace clipboards, scanners, and manual chart entries across admissions, consent, and clinical workflows.
Improves data accuracy and completeness
Required fields, digital validation, and auto-sync to PointClickCare ensure records are complete and correct — every time.
Accelerates admissions and consent workflows
Collect information from families before move-in, reducing day-one paperwork burden for staff and residents alike.
Get the true picture
Gather meaningful feedback from residents, families, and staff with configurable survey workflows — understand satisfaction, measure engagement, and track participation, all logging automatically to PointClickCare.
Ensure clear communication with Automated Care Messaging.
Listen as Symphony Care's CIO shares valuable insights into the value that Automated Care Messaging brings to his staff every day — whether to increase family engagement or help ensure emergency preparedness.
The most frequently asked questions.
Using the Automated Care Platform (ACP) with PointClickCare is simple, but you may have questions about how it works day-to-day. This covers the essentials — from setup and reminder options to family confirmations — so your team can get the most out of the integration.
What is the Automated Care Platform (ACP)?
How do I purchase and activate ACP?
How long does implementation take?
What's the difference between ACM Messenger and ACM Vault?
Do form and survey submissions sync back to PointClickCare?
What communication channels does ACP support?
How does ACP support compliance and audits?
Can I target messages and configure workflows for my community?
See it working inside your PointClickCare.
Every Cliniconex demo is tailored to your organization — focused on your challenges and how our solutions work for your team.
