Senior Living Family Communication — Cliniconex
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Automated Care Messaging for Senior Living

Reach Every Resident and
Family in Minutes
Straight From Your EHR

Automated messaging, alerts, and secure documents — one platform that keeps families informed and staff focused on residents, straight from your EHR.

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3,600+
Care Communities
5,000+
Providers
1M+
Engaged Monthly
Family update — sent in minutes
84 families · Voice, Text, Email
Text
Mom enjoyed the spring social today. This week's activities and menu are now posted for families.
9:05 AM
Love seeing these — thank you!
Linda R. · 9:07 AM
Sent to 84 families
Email
Delivery
Voice call delivered
Text message delivered
Email opened
All channels · 9:09 AM
84 of 84 families reached in 4 min
100%
ISO/IEC 27001:2022 Certified HIPAA Compliant AICPA SOC
Proven Results Across 3,600+ Care Communities
200%+
Return on Investment
Minutes
To Reach Every Family
260K+
Resident Beds Supported
1M+
Hours Returned to Care
The Problem

Manual Outreach is Pulling Staff From Care

Keeping Families Updated Eats the Day

Care news, activity updates, billing reminders — families want to stay in the loop, and today that means staff making the same calls over and over.

With ACM Messenger
Send updates to families, residents, and staff in minutes by voice, text, and email — care news, activities, and announcements, all from one place.

Reminder and Confirmation Calls Never Stop

Caregivers get pulled away from residents to make routine reminder, confirmation, and recall calls for appointments, transport, and refills — all day, every day.

With ACM Alerts
Reminders, confirmations, and recalls fire automatically to residents and their family contacts across voice, text, and email — so caregivers stay with residents.

Sensitive Documents Sent in the Clear

Results, care summaries, and consents get emailed, faxed, or sent home on paper — convenient in the moment, but a privacy exposure waiting to happen.

With ACM Vault
Share documents and updates through encrypted messages with two-factor authenticated access — every send logged and audit-ready.
The Automated Care Messaging Suite

Three Ways to Reach Everyone. One Platform.

Messaging, alerts, and secure documents — keeping families, residents, and staff informed, straight from your EHR.

ACM Messenger

Family and Staff Broadcasts

Send targeted voice, text, and email messages to families, residents, and staff — from daily family updates and event invitations to community newsletters.

  • Activity and community announcements
  • Family updates and newsletters
  • Staff and shift notifications
  • Smart filters by family contact, wing, or topic

ACM Alerts

Automated EHR Reminders

Reminders, confirmations, and recalls fire automatically from EHR events across every channel — no manual calls.

  • Reminders to residents and family contacts
  • Confirmations and cancellations
  • Recall and refill reminders
  • Voice, text, and email at once

ACM Vault

Secure Document Messaging

Share protected health information with confidence — encrypted messages and documents that residents and their designated family open with authenticated access.

  • Encrypted messages and documents
  • Two-factor access for designated family
  • Secure care summaries and results
  • HIPAA-compliant audit trail
How It Works

Three Steps. Zero Disruption.

1

Connect Your EHR

Cliniconex integrates directly with your senior care EHR — PointClickCare, MatrixCare, Yardi, WellSky, NetSmart, or any other system. No data migration, no double entry.

2

Configure Your Messaging

Set up automated alerts, family broadcasts, staff notifications, and secure documents. Customize by wing, community, resident group, or each family's preferences.

3

Reach Everyone, Automatically

Families stay informed and staff stay with residents — every message logged back to your EHR.

The Difference

What Changes When You Automate Resident and Family Communication

Family Updates
Newsletters and Invites
Appointment Reminders
Staff Coordination
Secure Documents
Without Cliniconex
By phone
one at a time
Day-to-day updates on care, activities, and billing go out by phone — one family, one call at a time
  • Manual calls and voicemails
  • Hours of staff time each day
  • Easy to fall behind
With Cliniconex
Minutes
to all
Send updates to every family on the channels they choose — voice, text, and email — care news, activities, and reminders, instantly
  • Voice, text, and email at once
  • Families choose their channels and topics
  • Staff stay with residents
Without Cliniconex
Paper
flyers
Monthly newsletters and event notices get printed and posted on a board — many families never see them
  • Printed and posted by hand
  • Low reach with families
  • Out of date the moment they print
With Cliniconex
Auto
newsletters
Scheduled newsletters and event invitations go out automatically across every channel — families never miss what is happening, and know when they are invited
  • Newsletters and event invitations
  • Voice, text, and email delivery
  • Higher family engagement
Without Cliniconex
70%
of time
Caregivers spend most of their communication time on manual reminder and confirmation calls for appointments, transport, and refills
  • Manual reminder calls all day
  • Missed confirmations and no-shows
  • Caregivers pulled from residents
With Cliniconex
Auto
reminders
Reminders, confirmations, and recalls fire automatically to residents and their family contacts across voice, text, and email
  • Triggered automatically by EHR events
  • Voice, text, and email at once
  • Caregivers stay with residents
Without Cliniconex
Phone tree
at 6 AM
Filling a last-minute call-out means a chain of phone calls and texts to track down someone qualified — at any hour
  • Manual call-around to fill shifts
  • Slow to reach available staff
  • Shifts left uncovered
With Cliniconex
One tap
call-out
Send a targeted notification to qualified staff by voice, text, and email — the first to respond fills the shift
  • Targeted by role or unit
  • Voice, text, and email at once
  • First to respond fills the shift
Without Cliniconex
Email
in the clear
Results, care summaries, and consents sent by unsecured email or fax put protected health information at risk
  • Unsecured email and fax
  • No proof of receipt
  • Privacy and audit exposure
With Cliniconex
Encrypted
delivery
Share documents through ACM Vault with two-factor authenticated access — every send logged and auditable
  • Encrypted messages and documents
  • Two-factor access for designated family
  • Logged and audit-ready

Works with your EHR. No exceptions.

PointClickCare · MatrixCare · Yardi · WellSky · NetSmart · And more

See It In Action.
15 Minutes. No Pressure.

Every demo is tailored to your community — we will show you exactly how Cliniconex handles family communication, alerts, and secure messaging across your EHR and your team.

  • Personalized to your community type and size
  • See your actual EHR integration in action
  • Get a custom ROI estimate for your organization
  • No commitment, no credit card, no sales pressure
Ready to See It?
Book a 15-minute personalized demo tailored to your community and EHR.
HIPAA Compliant SOC 2