Automated Care Platform

For Community Paramedicine

Automate client check-ins, family updates and care handoffs alongside your ePCR — recover 925 hours a year per 200-client program and prove program value at renewal time.

Automate Accuro Patient Messaging with Cliniconex Automate Care Platform. Reduce no shows, improve office efficiency, and reduce staff burden.

Automated Care Platform for Community Paramedicine

Automate client check-ins, family updates and care handoffs alongside your ePCR — recover 925 hours a year per 200-client program and prove program value at renewal time.

Connected Care, Seamless Communication for CP and MIH-CP Programs

Your ePCR handles documentation, dispatch and billing — but it was never built for patient and family outreach. That is where Cliniconex’s Automated Care Platform comes in. Purpose-built for Community Paramedicine (CP) and Mobile Integrated Health (MIH-CP) programs, ACP integrates alongside your existing ePCR (ImageTrend, ESO, Prehos or CSV) to automate check-ins, family messaging and structured handoffs via voice, email or text. With no extra hardware or complex configuration required, ACP runs in the background — recovering roughly 925 hours a year per 200-client program, helping avoid approximately 65 ED visits annually, and delivering a combined annual value of approximately $53,000.

Automated Care Messaging for Community Paramedicine

Automate client and family outreach right from your ePCR.

ACM works alongside ImageTrend, ESO, Prehos or any ePCR that supports CSV to handle check-ins, family updates, handoffs and follow-ups — no extra software or hardware required.

  • Recover 550 hours a year on check-ins alone: ACM automates roughly 400 monthly touchpoints — confirming visits, sending reminders and logging responses — so your team only steps in for exceptions.
  • Cut family calls by 75%: Proactive updates before, during and after every visit eliminate the “did the paramedic come yet?” calls that pull clinical staff off care.
  • Get handoffs to providers in minutes, not days: Structured visit summaries reach GPs, senior care DONs and home-care coordinators automatically, reducing duplicate visits and missed follow-ups.
  • Prove program value at renewal time: Automated reporting captures outreach volume, response rates, ED visits avoided and client satisfaction data — so renewal conversations start with evidence, not spreadsheets.

Automated Patient Check-ins
400 monthly touchpoints, automated. Team handles exceptions only. Approximately 550 hours and $19,300 back annually.

Family Communication at Scale
Proactive updates before, during and after every visit. Inbound family calls drop approximately 75%. Approximately 75 hours and $2,625 back annually.

Coordinated Handoffs
Structured visit summaries reach providers in minutes, not days. Approximately 300 hours and $10,500 back annually.

Proactive High-Risk Client Outreach
Targeted outreach to high-risk clients flags issues before they become ED visits. Approximately 65 ED visits avoided and $21,000 in system savings annually.

Learn How We Work Alongside Your ePCR

See what matters most to your program. Every Cliniconex demo is tailored to your organization — focused on your workflows, your ePCR and where ACP has the biggest impact for your team.

Automated Care Scheduling for Community Paramedicine

Let Clients Book Themselves. Keep Your Program Calendar Optimized.

ACS gives your CP or MIH-CP program real-time self-booking, automated confirmations and schedule management — reducing phone tag and freeing your team for clinical work.

  • 24/7 self-booking for home visits and wellness clinics: Clients and caregivers book or reschedule visits online, and ACS updates your program calendar automatically — eliminating rounds of phone tag.
  • Reduce missed visits: Automated confirmation and reminder sequences keep clients on track and prompt rescheduling when needed, so paramedics spend less time arriving at empty homes.
  • Maximize paramedic time: ACS smooths out appointment demand and fills last-minute cancellations, so your team spends more hours on care and fewer on logistics.
  • Scale without adding headcount: Whether your program serves 200 or 400 clients, ACS handles the scheduling volume your team cannot absorb manually on flat budgets.

Client Self-Booking
Clients and caregivers see available slots and book home visits or clinic appointments online — bookings appear on your program calendar immediately.

Automated Confirmations and Reminders
Once booked, ACS triggers confirmations and follow-up messages that keep clients and families informed and reduce missed visits.

Waitlist & Fill‑In
When a cancellation occurs, ACS invites the next client on your waitlist to fill the open slot — keeping your team’s time fully utilized.

ePCR Compatibility
ACS connects to your ePCR via CSV, interface engine or direct API. Most programs start with CSV and move to deeper integration over time.

The Cliniconex Solution Advisor

The Cliniconex Solution Advisor is your instant pathway from community paramedicine communication challenges to automation success. Whether you are dealing with manual outreach burden, family call volume or inconsistent handoffs, this interactive tool analyzes your issue and recommends the Cliniconex product features that solve it. Fast, focused and personalized — launch it now and get a clear, actionable solution in under a minute.

Here are the most
frequestly asked
questions.

Using Cliniconex with your community paramedicine program is straightforward, but you may have questions about how it works day to day. This FAQ covers the essentials — from setup and ePCR compatibility to outreach workflows and program reporting.

Cliniconex is a Canadian healthcare technology company that builds automated patient and family communication across the care continuum. The Automated Care Platform integrates alongside your existing ePCR (ImageTrend, ESO, Prehos or others via CSV) to automate client check-ins, family updates and care handoffs via voice, text or email. ACP already powers outreach for more than 1,800 clinics, 5,000 providers and 3,500 senior care facilities across North America — the same workflows your CP or MIH-CP program needs.

Setup is straightforward. Implementation starts with a scoping session where we map your client cohorts, workflows and ePCR vendor, then moves through connection, configuration and training. Paramedics typically need no training — their documentation continues in your ePCR as usual. Program leads and admin staff who manage outreach are the ones who use the ACP interface day to day.

ACP connects to ImageTrend, ESO, Prehos and most other ePCR vendors. Connection happens via CSV import, interface engine (such as Rhapsody) or direct API. Most programs start with CSV, which requires no IT lift on your side, and move to deeper integration over time.

ACP sends targeted voice, text and email messages. Workflow rules determine which channel is used based on contact preferences and message type. There is no app to download and no portal to log into — messages reach clients and families on the devices they already use.

Cliniconex’s Automated Care Messaging sends targeted voice, text or email messages using the existing data in your EMR. Pre‑established branding and workflow rules determine whether a message goes out as a voice call, text or email. Patients can indicate their preferred method, but the system limits each contact to a single delivery method to avoid duplicate communications.

ACP automatically captures outreach volume, response rates, client engagement data and ED visits avoided. These metrics are available on demand rather than pieced together manually at renewal time. The numbers tell different stories to different stakeholders: recovered hours for those focused on capacity, avoided ED visits for those focused on system impact, and combined annual value for those focused on cost-effectiveness.

Yes. ACP sends proactive updates to designated family members and caregivers before, during and after each visit. Programs using this workflow see inbound family calls drop by roughly 75%, freeing up dispatch and admin time for clinical priorities.

Structured visit summaries are delivered to primary and senior care providers automatically after each visit — in minutes, not days. This reduces duplicate visits, missed follow-ups and the phone tag that typically surrounds care transitions.

For a 200-client program, ACP returns approximately 925 hours per year to your team, helps avoid roughly 65 ED visits annually and delivers a combined annual value of approximately $53,000. These numbers are grounded in published program data and national cost benchmarks. The value scales proportionally — a 400-client program sees roughly double the impact.

No. ACP is the patient and family engagement layer that sits alongside your ePCR. Your paramedics still document visits in your ePCR, and your team still handles compliance and billing the way they always have. ACP adds the outreach, messaging and reporting your ePCR was never designed to deliver.