Automated Care Platform

For PointClickCare

A modular platform that automates communication, scheduling, documentation, and feedback workflows—powered by real-time data from within PointClickCare.

Automate Accuro Patient Messaging with Cliniconex Automate Care Platform. Reduce no shows, improve office efficiency, and reduce staff burden.

Automated Care Platform
for PointClickCare

A modular platform that automates communication, scheduling, documentation, and feedback workflows—powered by real-time data from within PointClickCare.

Connected Care, Seamless Communication for PointClickCare Users

PointClickCare is the foundation of your resident records and care workflows—but it was not built for outreach. That is where Cliniconex’s Automated Care Platform comes in. Purpose-built for senior care and deeply integrated with PointClickCare’s EHR, our cloud-based platform syncs with resident records to automatically deliver appointment reminders, care conference notifications, outbreak and safety announcements, and digital forms via voice, text, or email. All communications are logged directly to the resident’s chart for compliance. No extra hardware. No duplicate data entry. Just smarter, automated care communication.

Automated Care Messaging

Automate resident and family communications right from your PointClickCare EHR.

ACM plugs directly into PointClickCare to handle care conference reminders, appointment notifications, outbreak and safety announcements, family updates, and digital form collection—all without leaving your existing EHR workflow.

  • Eliminate hours of manual calls daily: ACM pulls resident and event data from PointClickCare and sends notifications automatically, freeing your team from spreadsheet-driven phone marathons.
  • Keep families informed and engaged: Timely, personalized messages to family contacts via voice, text, or email build trust and reduce inbound inquiry calls to your front desk.

  • Improve operational efficiency: No duplicate data entry—ACM reads and writes directly to PointClickCare, keeping resident records, chart notes, and communication logs in sync.

  • Maintain compliance effortlessly: All communications are automatically logged to the resident’s chart in PointClickCare, supporting F-Tag compliance, HIPAA, and PIPEDA requirements.

Appointment and Care Event Reminders
Automatically trigger notifications for events like therapy sessions, specialist visits, care conference and facility events and activities using PointClickCare’s Resident Event Calendar—so nothing falls through the cracks.

Outbreak and Safety Announcements
Instantly notify all affected families and staff with critical updates—lockdowns, infection control advisories, policy changes—in seconds, with a full audit trail in PointClickCare.

Family Confirmations and Responses
Families confirm or acknowledge by voice, text, or email—and their response is logged directly in PointClickCare automatically. No manual follow-up needed.

AI-Assisted Message Creation
Draft well-crafted messages in seconds using built-in AI tools. Enter key points and let AI handle the wording—then refine before sending.

ACM Vault

Secure Messaging and Document Exchange—Built Into Your Workflow.

ACM Vault provides encrypted, HIPAA/PIPEDA-compliant messaging and document exchange directly within existing care workflows. Share sensitive information confidently—and every message is automatically logged to the resident chart in PointClickCare.

  • Encrypted messages and attachments: Send sensitive communications securely to residents, families, or care team members without relying on unprotected email or phone.
  • Secure document sharing: Share care plans, test results, and billing information through a compliant, auditable channel—not email attachments.
  • Auditable communication record: Every message and document exchange is tracked, timestamped, and available for review—supporting compliance and survey readiness.
  • Auto-logged to the resident chart: A record of every message is automatically uploaded to the resident chart in PointClickCare—no manual filing required.

Reduces data breach risks by up to 80%
Encrypted channels replace insecure email and phone-based document sharing that puts sensitive resident information at risk.

Supports regulatory compliance
Auditable records and HIPAA/PIPEDA-compliant workflows reduce documentation burden during audits and surveys.

Improves transparency with residents and families.
Secure access to relevant updates about their loved one’s care builds trust and reduces inbound inquiry calls.

Replaces risky workarounds.
Staff no longer need to rely on personal email, SMS, or fax to share sensitive documents—Vault gives them a purpose-built, compliant channel that fits inside their existing workflow.

Learn How We Integrate Into PointClickCare

See what matters most to you. Every Cliniconex demo is tailored to your organization—focused on solving your challenges and showing exactly how our solutions work for your team.

Automated Care Scheduling

Digitize Data Collection. Eliminate Paper from Admissions to Consent.

ACS Forms and ACS Surveys digitizes data collection with configurable, easy-to-use forms and surveys integrated into care workflows. Every submission automatically syncs to the resident’s chart in PointClickCare—no scanning, no manual typing, no lost data.

  • Digital forms and surveys: Create and manage intake, consent, and workflow forms alongside feedback, engagement, and participation surveys—all in one place.
  • Start from scratch or digitize existing paper forms: Build a new form or upload your current paper forms to go digital instantly—no rebuilding workflows from zero.
  • Instant submission notifications: Configure alerts so the right team member knows the second a form or survey receives a submission.
  • Collect at any point in the care journey: Gather information from residents, families, or staff in advance or at point of care—on any device.

Eliminates paper and manual data entry.
Digital forms replace clipboards, scanners, and manual chart entries across admissions, consent, and clinical workflows.

Improves data accuracy and completeness.
Required fields, digital validation, and auto-sync to PointClickCare, ensure records are complete and correct—every time.

Accelerates admissions, administrative, and consent workflows.
Collect information from families before move-in, reducing day-one paperwork burden for staff and residents alike.

Get the true picture
Gather meaningful feedback from residents, families, and staff with configurable survey workflows. Understand satisfaction, measure engagement, and track participation—all with submissions logging automatically to PointClickCare.

Ensure Clear Communication
with Automated Care Messaging

Listen as Symphony Care’s CIO shares valuable insights into the value that Automated Care Messaging brings to his staff every day – whether to increase family engagement or help ensure emergency preparedness.

The most frequestly asked questions.

Using Automated Care Platform (ACP) with PointClickCare is simple, but you may have questions about how it works day-to-day. This FAQ covers the essentials — from setup and reminder options to patient confirmations — so your team can get the most out of the integration.

Automated Care Platform (ACP) is a modular communication and workflow platform by Cliniconex, purpose-built for senior care and integrated directly with PointClickCare’s EHR. It is built on Automated Care Messaging (ACM)—the required foundation sold through PointClickCare—and can be expanded with optional modules including ACM Vault (encrypted messaging and document exchange) and ACS Forms & Surveys (digital forms). ACP syncs with resident records in real time, automates outreach and documentation, and logs all activity back to the resident chart.

ACM Messenger and ACM Alerts—the required platform foundation—are sold directly by PointClickCare. Contact your PointClickCare representative to activate ACM. Once ACM is active, optional add-on modules (ACM Vault and ACS Forms) can be purchased directly from Cliniconex and activated through the PointClickCare Marketplace.

Most communities are fully operational after a one-hour training session. For more customized workflows, a 1- to 2-hour implementation session with the Cliniconex onboarding team is used to configure message rules and templates to match your community’s specific needs and existing PointClickCare workflows.

ACM Messenger handles broad outreach communications—reminders, announcements, and notifications. ACM Vault is designed for secure, encrypted exchange of sensitive information—care plans, test results, consent documents, and billing records—where confidentiality and an auditable record are essential. Both log automatically to the resident chart in PointClickCare.

Yes. Form and survey submissions sent via ACM Messenger and ACM Alerts automatically sync to the resident’s chart in PointClickCare—appearing directly in the resident’s documentation. No scanning, no manual data entry, no lost data. This applies to both ACS Forms (intake, consent, and workflow forms) and ACS Surveys (feedback, engagement, and participation surveys).

Automated Care Messaging supports voice, text (SMS), and email. Messages are sent based on pre-established workflow rules and resident or family contact preferences stored in PointClickCare. The system limits each contact to a single delivery per communication to avoid duplicate messages.

Every message, form submission, and document exchange through ACP is automatically logged to the resident’s chart in PointClickCare, creating a complete, timestamped audit trail. This supports F-Tag compliance, HIPAA and PIPEDA requirements, and significantly reduces the documentation burden during surveys or audits.

Absolutely. Workflow rules can be configured by facility, unit, resident status, care type, or appointment type. The direct messaging feature also allows administrators to send targeted messages to specific individuals by name, unit, or resident ID—giving you precision and flexibility across your entire community.

Learn How We Integrate Into PointClickCare

See what matters most to you. Every Cliniconex demo is tailored to your organization—focused on solving your challenges and showing exactly how our solutions work for your team.