Case Study | AI in the Everyday

We added Generative AI to ACM Messenger, making message creation even easier.

Here are some ways users have been using AI in the everyday to make messaging as easy as 1,2,3.

Case Study | AI in the Everyday

We added Generative AI to ACM Messenger, making message creation even easier.

Here are some ways users have been using AI in the everyday to make messaging as easy as 1,2,3.

The Challenge: Time-Consuming and Complex Messaging

Creating clear, concise, and professional messages for various needs within healthcare settings can be a significant drain on staff time and resources. Drafting effective communications for HR updates, resident care, staff training, activities, and facility events often involves:

  • The pressure of drafting accurate and appropriate content.
  • Ensuring consistency in tone and information across different messages.
  • Taking valuable time away from core care responsibilities.

The AI Message Assistant feature is fun to use. It saves time and ensures our messages are concise and professional.

Cyndi Howell | Senior Care Administrator

The Solution: Cliniconex’s AI Message Assistant

To address these challenges, the AI Message Assistant was introduced. This feature simplifies message creation by:

  • Removing Drafting Pressure: Users can leverage AI to generate message drafts with provided prompts.

  • Ensuring Consistency: Messaging is error-free, concise, and appropriate.

  • Boosting Productivity: By significantly reducing the writing process, users can focus on other critical tasks.

  • Ease of Use: The AI Message Assistant feature is “fun to use” and helps ensure messages are concise and professional.

The AI Message Assistant saves me 10 times the effort. Writing messages takes 3 minutes now instead of 30.

Amanda Mckay | Director of Nursing

Transforming Communication

Here are some ways users have been making messaging as easy as 1,2,3.

The impact has been profound. The team has more time to answer inbound sales inquiries since resident call volume has decreased. Paper consumption and waste have plummeted. But more importantly, there’s a greater sense of connection and peace of mind.

  • HR Updates:

    • A new Administrator needed a message to introduce himself to his facility.
    • He input his professional credentials and a few personal details.
    • AI Message Assistant created a short but friendly introductory message to share with his care community.

  • Facility Events:

    • AI Message Assistant improved a message announcing a Black Friday rummage sale.
    • It provided instructions on how to participate, as well as a list of local vendors who were also attending.

  • Staff:

    • Training: Staff were informed about an upcoming training session on dementia care.
    • Activities: AI improved a message about a staff Secret Santa program for the holidays.

  • Resident Updates:

    • Post-discharge wellness check-in
    • Medication update
    • Fall with no injury

 It’s not just about efficiency; it’s about building stronger relationships and creating a more supportive community.

Cyndi Howell | Senior Care Administrator

Benefits of AI Message Assistant

When there’s an activity or a special event, family members get the message and can tell their loved ones to sign up. This helps Wesley Lea Hill keep everyone informed and involved.

“ACM Messenger has transformed the way we communicate,” Cynthia concludes.

  • Efficiency: Remove the pressure of drafting with the help of AI and provided prompts

  • Consistency: Messaging is error-free, concise, and appropriate.

  • Productivity: By reducing the writing process, users can focus on other critical tasks.