From Disconnected to Streamlined.
About the University of Toronto
The University of Toronto, a globally top-ranked public research university in Toronto, Canada, enrolls over 99,000 students, supporting them with extensive student life programs and services, including comprehensive healthcare provisions like medical and mental health support.
- EHR: ACCURO
- Providers: 55+
- Using ACM Alerts since 2017
- 60,000 alerts sent annually
- 10,000+ hours saved annually
The Challenge:
Deeper Community Engagement
Like many academic medical centers, the University of Toronto’s health clinic faced the challenges of missed appointments, administrative burdens, and a need to adapt to a tech-savvy student population. Their search for a solution led them to implement ACM Alerts.
The Benefits:
Enhanced Efficiency
- Administrative Relief: Staff experienced a noticeable reduction in workload as the automation took over reminder tasks. Integrated tracking within the EHR ensured clear documentation and smooth workflows.
- Clinician Efficiency: Fewer missed appointments created more predictable schedules, allowing clinicians to optimize their time and focus on patient care.
- Student-Centric Care: Email notifications aligned with student preferences, increasing engagement and attendance.
Convenient Cancelling
Students aren’t known for early mornings or keeping to a strict schedule. The ability to confirm or cancel appointments directly in their reminder means:
- Empowered students
- Optimized clinician schedules
- Improved staff resourcing
