From mail to mobile: Modernizing outreach and reminders.
Case Study | Heartfelt Communication from A Cardiologist
From mail to mobile: Modernizing outreach and reminders.
About Dr. Jacobus de Villiers
Dr. Jacobus de Villiers’ interventional cardiology clinic is a single-provider practice that sees hundreds of patients, many of whom are new referrals or post-discharge patients. The clinic takes pride in providing a seamless, specialized experience for its patients. 🏥
The Challenge: Outdated and Inefficient Communication
The clinic’s original method for appointment reminders was physical mail. This process was both costly 💰 and inefficient due to the expense of printing, envelopes, and stamps, as well as the time it took to address everything. Letters would often get lost or be returned to the office up to a year after the appointment date.
The clinic implemented Cliniconex’s ACM Alerts in 2018. However, new problems arose, especially when the COVID-19 pandemic began. 😷 The large amount of information—about masking, symptoms, and other requirements—had to be included in the notifications, which resulted in messages being split across three separate text messages. This created frustration and confusion for patients and staff. 😡
Now, the majority of patients confirm through text, and I manually confirm only a few.
The Solution: A Seamlessly Automated Reminder System
Through these changes, the clinic experienced significant and immediate benefits:
The Impact: Missed Appointments to Maximized Efficiency 🎉
Through these changes, the clinic experienced significant and immediate benefits:
