Case Study | University of Toronto Student Life Programs and Services

From Disconnected to Streamlined.

Case Study | University of Toronto Student Life Programs and Services

From Disconnected to Streamlined.

About the University of Toronto

The University of Toronto is a globally top-ranked public research university in Toronto, Canada, with over 99,000 students enrolled.

  • EHR: ACCURO

  • 55+ Providers

  • Using ACM Alerts since 2017

  • 60,000 alerts sent annually

  • 10,000 hours saved annually

The Challenge: Appointment No-Shows

Like many academic medical centers, the University of Toronto’s health clinic faced the challenges of missed appointments, administrative burdens, and a need to adapt to a tech-savvy student population. Their search for a solution led them to implement ACM Alerts.

The Benefits

  • Administrative Relief: Staff experienced a noticeable reduction in workload as the automation took over reminder tasks. Integrated tracking within the EHR ensured clear documentation and smooth workflows.

  • Clinician Efficiency: Fewer missed appointments created more predictable schedules, allowing clinicians to optimize their time and focus on patient care.

  • Student-Centric Care: Email notifications aligned with student preferences, increasing engagement and attendance.

Because we serve students, the ability to send emails is so helpful. We know that phone calls won’t work for them.

Sandy Chang | A. Dir., Clinical Administration, UTSG (Downtown Campus)

Convenient Cancelling

Students aren’t known for early mornings or keeping to a strict schedule. With the ability to confirm or cancel an appointment directly in their reminder means:

  • Empowered students

  • Optimized clinician schedules

  • Improved staff resourcing