Healthcare is facing a crisis—staff shortages, high turnover, and increasing regulations put pressure on resources and revenue. Yet, delivering exceptional care remains a priority.
Automated Care Messaging enhances the patient experience by seamlessly integrating with your EHR/EMR to automate communication via voice, text, and email—freeing your team to focus on what matters most: care.
Automated Care Messaging (ACM):
The Cliniconex Solution Advisor
The Cliniconex Solution Advisor is your instant pathway from healthcare inefficiencies to automation success. Whether you’re dealing with high no-show rates, manual reminders, or poor patient follow-up, this interactive tool analyzes your issue and recommends the Cliniconex product features that solve it. Fast, focused, and personalized—launch it now and get a clear, actionable solution in under a minute.
Automated Care Messaging
Automated Care Messaging is more than just a patient engagement platform; it’s a comprehensive communication solution designed to enhance both patient engagement and patient experience. Each module works together to create a seamless and efficient experience for healthcare providers, patients, patient families, and communities.
ACM Messenger
ACM Messenger leverages data you already have to send targeted voice, text, or email messages to individuals or groups.
Simply write your message, filter your audience and send. Automatic logs track delivery and keep you compliant. The best part? No downloads or log-ins for recipients. Messages go straight to their preferred device.
ACM Vault
Share sensitive information with confidence.
ACM Vault ensures that your practice meets HIPAA/PIPEDA and other regulatory requirements by sending encrypted messages and documents from ACM Messenger, safeguarding patient data and minimizing the risk of breaches.
ACM Alerts
The magic that runs in the background.
Create workflow rules for appointment types and providers, then schedule appointments in your EMR/EHR like normal. Personalized reminders and notifications are automatically sent, minimizing no-shows and freeing up valuable staff time.
ACM Concierge
Empower your patients with real-time wait time estimates, virtual queuing, and digital display.
ACM Concierge integrates with your EMR/EHR to display current wait times on websites and in-clinic screens, automatically updating as the patient queue progresses. Patients can also opt-in for notifications, freeing them from the waiting room until their turn.
The impact of Automated Care Messaging (ACM):
The impact of the Automated Care Platform (ACP) across a healthcare organization.
Manage Your Reputation
Every rating over 4 stars influences 75% of potential patients to choose you. ACM helps you build a strong online reputation by engaging patients, addressing concerns, and fostering trust, leading to happier patients and more referrals.
Boost Your Bottom Line
ACM improves your finances by automating tasks, freeing up staff, and reducing costs. For instance, it can help recover an average of $875 in wages per event by optimizing staff efficiency.
Enhance Patient Experiences
ACM personalizes patient interactions with reminders, information, and self-service options, improving satisfaction, health outcomes, and patient-provider relationships. In fact, 92% of patients value convenience above all other healthcare factors.
Drive Operational Efficiencies
ACM streamlines workflows by automating tasks, reducing manual effort, and consolidating communication, freeing up time for better patient care, returning 1 million hours to care annually.
