Learn how to interpret the Status Codes in the Attempts column of ACM Messenger emailed reports and the communication log in a chart.
When accessing a report, you may be wondering what the codes located in the Attempts column refer to. ACM uses status codes to indicate the outcome of each message sent. Below is a summary of what those status codes mean:
- [RS] Reminder-Sent: The message has been sent out and is awaiting a response
- [CC] Reminder Confirmed: The individual has confirmed receipt of the message.
- [NA] The voice call was not answered and the system will make a 2nd attempt approximately 45 minutes later. This status may also be used if the call is not answered, is busy, or cannot be “completed as dialled”.
- [FA] Call Failed: The status could be the number is not correct or just rang without a voicemail option or disconnected.
- [NAS] No Answer Short: This can indicate a call was answered but hung up shortly thereafter. These may be retried.
- [PU] Picked up No Answer: A person responded by pressing 1 to continue but didn’t confirm receipt
- [LM] Left Message: The system left a voicemail message.
- [NAM] No Answer Machine: This could be due to a voicemail box that is full or that has not been enabled. In this case, the system will make a 2nd attempt approximately 45 minutes later and the status will depend on if the message was delivered or not.
If you would like to view your report in excel, select all data, copy and then paste into an new excel worksheet.
Note: The report obfuscates any personally identifiable data.
💡 Tip! Download this handy cheat sheet of the report status codes and keep it at your workstation for easy reference.