Message Options | Scheduled Messages

Message Options | Scheduled Messages

Scheduling messages brings more than just convenience. It reduces stress by eliminating the need to remember sending times, enhances professionalism through well-crafted communication, and boosts productivity by enabling efficient time management.

To schedule a message:
  • ✔Filter your audience as desired
  • ✔Expand Message Options
  • ✔Select Schedule a Job and select:
    • a specific date and time
    • timelapse (days or hours) to wait before sending

A pop-up will appear asking you to schedule or cancel. Click schedule and a confirmation message will appear.

To View What Messages Are Scheduled
  • ✔Navigate to the Main Menu ☰ > Scheduled Jobs
  • ✔Click the dropdown in the bottom left-hand corner and select Scheduled
  • ✔All upcoming scheduled messages will appear
To Cancel a Scheduled Message:
  • ✔Navigate to the Main Menu ☰ > Scheduled Jobs
  • ✔To cancel a message, click the X on the far right-hand side of the desired message. A pop-up will appear asking you to confirm

NOTE: There is no minimum or maximum timeframe for scheduling.

NOTE: If a message is accidentally scheduled between 10:00 pm and 9:00 am local time, our blackout feature will prevent the message from going out until 9:00 am the next morning.

When could I use Scheduled Messages?
  • ✔New resident welcome, move-in feedback and check-ins
  • ✔Resident prior-discharge notices, post-discharge check-ins
  • ✔External medical and dental appointments and transportation requests Consent for therapy or social services
  • ✔Care plan intake and reviews
  • ✔Discharge updates
  • ✔Room or roommate change notifications
  • ✔Employee onboarding surveys
  • ✔Staff satisfaction (eNPS)
  • ✔Leader reviews
  • ✔Agency/temp feedback
  • ✔Training
  • ✔Certificate/accreditation expiry
  • ✔Employee referral programs
  • ✔Employee benefit updates
  • ✔Open enrolment reminders
  • ✔Newsletters
  • ✔Referral programs
  • ✔Surveys

What’s Next?