Message Options | Target Contacts

Message Options | Target Contacts

Need to reach all of a resident’s contacts or just a specific person? ACM Messenger lets you tailor your audience:

Default (Priority): Follow your organization’s settings to prioritize family members.

All Contacts: Reach the widest possible audience, excluding only specific contact types (like Billing). Use this option sparingly to avoid over-messaging.

Specific Role: Target contacts with a particular role in the resident’s care (e.g., Guardian, POA) as defined in your EHR.

To Manually Change the Contact
  1. Go to: Message Options > Contacts
  2. Choose one of the options above.
Send Based on Payer Type

Send to contacts based on their Payer type, including Managed Care, Medicare, Medicaid, Private, etc.

Message Options > Payer Type

  • Mapped to your EHR
Send Based on Care Type

Message Options > Patient Care Type

Message Options > Payer Type

    • Only Inpatients
    • Only Outpatients
    • Both Inpatients and Outpatients