Key Features
Two-Way Messaging:
Allow patients and families to reply directly to your messages.
Shared Inbox:
Access, manage, and assign conversation threads across your team.
Simple Attachments:
Easily attach intake forms, surveys, or files from your computer.
EMR Sync:
Link threads to patient charts to keep your records up to date.
Secure Access:
Recipients pass a quick identity check before viewing sensitive updates.
How to Use Vault Inbox
Accessing the Inbox
Go to Automated Care > Vault Inbox in the top navigation bar.
Starting a Thread
Click Send a Vault Message and enter and configure the message.
Activate Vault
Within the Message dropdown, turn on the slider for Secure with ACM Vault
Relying to Messages
Select a thread from your inbox list in Vault Inbox, type a message in the reply box at the bottom, and click Send.
Linking to an EMR Chart
In the Vault Inbox, click on the Care Team tab. Click Link Client Chart at the top of the chat window, and select the patient to link the conversation to their record.
Archiving a Conversation
In Vault Inbox, open a thread. From the Quick Actions dropdown in the top right, click Archive.
