Recurring Scheduled Messages

Recurring Scheduled Messages

An extension of Scheduled Messages, Recurring Messages provides the ability to send the same content repeatedly.

To Schedule A Recurring Message:

  • ✔Open a template or create a new message
  • ✔Filter your audience as desired
  • ✔Continue to Message Options > Schedule a job
  • ✔Select your date and time and Recurrence timeframe
    • Multiple: Input the number times you want the message to be sent.
    • Indefinite: has no stop date

Select the Frequency at which you want the message to recur:

  • ✔Daily
  • ✔Weekly
  • ✔Monthly
  • ✔Annually

Learn how to schedule recurring messages for discharged and newly admitted contacts here.

To View What Messages Are Scheduled
  • ✔Navigate to the Main Menu ☰ > Scheduled Jobs
  • ✔Click the dropdown in the bottom left-hand corner and select Scheduled
  • ✔All upcoming scheduled and recurring messages will appear
    • ✔The Type column displays whether the job is scheduled or recurring
    • ✔The Frequency column displays the interval of the recurring job
When Could I Use Recurring Messages?
  • ✔Post-discharge check-ins
  • ✔Discharge to hospital
  • ✔Post-discharge survey or rating
  • ✔Annual Emergency Contact information confirmation
  • ✔Annual bathing preferences survey
  • ✔Annual feedback survey
  • ✔Annual eNPS survey
  • ✔Birthday/anniversary/holiday messages

Time-bound campaigns

  • ✔Ex: 6-week charitable fundraiser
  • ✔Ex: 2-week pet therapy sign-up
  • ✔Ex: 2-month referral program

What’s Next?