Automated Care Platform · Medical Clinics

One Platform for
Medical
Clinics

Revolutionize your clinic's workflows with one connected platform — where messaging, scheduling, and patient engagement all work together for better experiences and far less admin.

See the Full Solution
1,600+Clinics
6,000+Providers
1M+Monthly messages sent
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The Platform

Point Tools Leave Gaps. A Connected Platform Closes Them.

Medical clinics face mounting challenges, from managing busy workflows to ensuring patients receive timely care. When reminders, forms, scheduling, and records all live in separate tools, those gaps cost time, revenue, and patient trust.

The Automated Care Platform by Cliniconex — built on Automated Care Messaging (ACM) and Automated Care Scheduling (ACS) — brings every workflow into one connected system — saving time, streamlining communication, and strengthening patient relationships, all while ensuring regulatory compliance.

Revenue

Fewer no-shows and cancellations protect clinic revenue

Retention

Automated reminders and follow-up keep patients coming back

Productivity

Secure messaging and automation give staff time back

Self-Service

Digital intake and scheduling reduce admin and front-desk load

Automated Care Platform · Patient Journey Live

You’re watching one patient’s journey through your clinic — booked, reminded, checked in and updated automatically, with every step written back to the EMR as it happens. Each record on that chart is a phone call your front desk never made.

The Full Solution

Your Care Operations, Unified and Automated.

From patient messaging to appointment scheduling, Automated Care Platform brings every workflow together — securely, intelligently, and effortlessly. Every component shares one patient record, one EMR connection, and one login, so the whole clinic runs as one.

ACM · COMMUNICATE Messaging ACS · COLLABORATE Scheduling ACI · CONNECT Intelligence NEW Patient Voice · Text · Email Automated Care Platform one connected system EMR / EHR Real-time sync
PatientVoice · Text · Email
The PlatformAutomated Care Platform
ACM · CommunicateMessaging
ACS · CollaborateScheduling
ACI · ConnectIntelligenceNew
Connects toYour EMR / EHR
✓ One patient record ✓ One EMR/EHR connection ✓ One secure login ✓ One audit trail
The Journey

Four Connected Workflows. One Seamless Platform.

Every part shares the same EMR connection, patient record, and login — and hands off to the next without duplicate work. Select an outcome to see the pieces working together.

Reminders and Scheduling

Reduce Missed Revenue.

Cut down on no-shows and late cancellations with automated reminders and confirmations, helping clinics protect revenue and optimize daily schedules.

Appointment reminder: Hi Jordan, this is a reminder of your visit on Tue Jun 10 at 10:30 AM. Reply C to confirm or R to reschedule.
Template: Annual physical — confirmation requested
Reminder sent · confirmation requested
  • Reach patients via voice, text, or email in just a few clicks.

  • The template library offers ready-to-use, configurable message templates for fast, consistent outreach.

  • Send instant, EMR-driven alerts via voice, text, or email.

  • See every message in one place to stay organized and compliant.

  • Get up and running fast with easy onboarding and a smooth EHR connection.

Reminders and Follow-Up

Improve Patient Retention.

Set workflow rules for appointment types and providers, then schedule as usual in your EMR/EHR. Reminders and notifications are sent automatically.

  • Appointment booked in EMR
    Workflow rule matched: Annual physical · Dr. Avery
  • 7-day reminder
    Sent automatically by text
  • 1-day confirmation
    Patient confirmed · slot secured
  • Post-visit follow-up
    Next recommended visit scheduled
✓ Automated · triggered from your EMR schedule
  • Automate outreach with logic that is tailored to your clinic's specific needs.

  • Send timely, personalized reminders that reduce no-shows and free up staff.

  • Messages send automatically based on real-time EMR schedule updates.

  • Works with your EMR to auto-sync data, with no duplicate entry required.

  • Configure workflows per provider, location, or department with ease.

Secure Messaging and Automation

Enhance Staff Productivity.

ACM Secure messaging and automated workflows keep patient data protected and compliant with HIPAA and PIPEDA, so your team can share information and coordinate care with confidence.

Secure message · lab results
End-to-end encrypted · delivered to patient
Role-based access verified
Delivery logged for audit
✓ HIPAA ✓ PIPEDA ✓ Encrypted
  • Protect sensitive information with end-to-end encryption.

  • Meet strict privacy regulations automatically.

  • Multi-factor login keeps data secure and staff access controlled.

  • See every message in one place to stay organized and compliant.

  • Access anywhere. No downloads, no installs, just log in and go.

Self-Service and Intake

Reduce Admin Costs.

Self-service tools give patients real-time wait times, virtual queuing and digital displays, so they can wait where they are most comfortable — and your front desk fields fewer calls.

~12minestimated waitupdated live
Now serving · B-14Room 3
Next up · B-15You
In queue · B-16Waiting
You're next — please head to the clinic
  • Display accurate wait times on screens and websites.

  • Let patients wait anywhere while staying updated.

  • Notify patients when it is almost their turn.

  • Let patients check in from home or mobile, with no clipboard needed.

  • Guide patients step-by-step with timely, automated instructions.

The Problem

Simplify Communication. Enhance Every Engagement.

Overwhelmed Staff, Inefficient Workflows

Manual calls, forms, and reminders drain your team's time. Automated Care Platform automates routine outreach and intake so your staff can stay focused on care, not admin.

No-Shows, Cancellations, and Empty Slots

Missed appointments mean lost revenue. Smart reminders, confirmations, and rebooking tools help keep schedules full and predictable.

Compliance Risks, Security Gaps

Manually sharing patient info opens the door to errors. With HIPAA- and PIPEDA-compliant messaging and digital forms, your communication is secure and traceable.

Interactive Tool

The Cliniconex Solution Advisor

The Cliniconex Solution Advisor is your instant pathway from healthcare inefficiencies to automation success. Whether you are dealing with high no-show rates, manual reminders, or poor patient follow-up, this interactive tool analyzes your issue and recommends the ACP suite and features that solve it. Fast, focused, and personalized — launch it now and get a clear, actionable solution in under a minute.

Cliniconex Solution Advisor interface analyzing a challenge to build a tailored solution recommendation
Business Impact

Transform Communication, Drive Results.

From fewer no-shows to more efficient workflows, Automated Care Platform helps your clinic work smarter, not harder.

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Protect Revenue from No-Shows

Automated reminders and confirmations reduce missed appointments, keeping schedules full and revenue predictable.

Recover Cancelled Slots

Timely rebooking outreach helps fill openings that would otherwise go empty, so capacity is not wasted.

Lower Cost per Contact

Automating routine calls and mailings reduces the manual effort behind every patient touchpoint.

Free Up Front-Desk Staff

Routine outreach and intake run automatically, so your team can focus on care instead of admin.

One Place for Every Message

Centralized tracking keeps communication organized, auditable, and compliant across the whole platform.

Works With Your EMR/EHR

Real-time sync means no duplicate entry and fewer scheduling conflicts across providers and locations.

Reach Patients Their Way

Voice, text, or email meets patients on the channel they prefer, improving response and follow-through.

Shorter, Calmer Waits

Real-time wait times and virtual queuing let patients wait where they are most comfortable.

Clear, Timely Guidance

Automated instructions walk patients through each step, reducing confusion and anxiety.

Grow Positive Reviews

Prompt satisfied patients to share their experience, turning good visits into public reviews that help your clinic stand out.

Catch Concerns Early

Automated post-visit surveys surface issues early, so your team can follow up before a concern becomes a negative review.

Strengthen Patient Trust

Consistent, transparent communication before and after visits builds the trust that keeps patients coming back.

Turn Feedback into Improvement

Track satisfaction trends over time and act on patient feedback to continuously improve the care experience.

Questions and Answers

Automated Care Platform for Medical Clinics, Explained.

Automated Care Platform (ACP) connects messaging, scheduling and patient engagement on one platform for medical clinics. It combines Automated Care Messaging (ACM) and Automated Care Scheduling (ACS) so communication and admin work together for better patient experiences with far less manual effort.

Point tools leave gaps between systems. A connected platform closes them by unifying messaging, scheduling and engagement, so your clinic runs coordinated workflows end to end without duplicated manual work.

Yes. ACP communicates directly from your EMR with native integration, keeping schedules and patient communication current in real time. No portals or middleware are required.

ACP automates reminders, pre-visit instructions, digital intake forms and follow-up messaging, replacing time-consuming phone calls and paperwork so staff can handle more without added headcount.

ACP meets HIPAA and PIPEDA standards with SOC 2 Type II compliance, providing encrypted messaging and document delivery, full audit trails and role-specific access controls.

ACP brings together Automated Care Messaging (ACM) for patient communication and Automated Care Scheduling (ACS) for scheduling, delivered as one seamless platform tuned to how your clinic works.

Get Started

See Exactly What Matters to You.

Every Automated Care Platform demo is tailored to your organization — focused on solving your challenges and showing exactly how the full solution works for your team.