Automated
Care Messaging

Delivering superior communication with a focus on speed and simplicity.

Clinician using Cliniconex platform to improve patient experience through automated care messaging

Automated Care Messaging

Delivering superior communication with a focus on speed and simplicity.

Everything You Need to Engage, Inform, and Elevate the Patient Experience

Automated Care Messaging (ACM) unites Messenger, Alerts, Vault, and Concierge to elevate the patient experience across every touchpoint. Fully integrated with your EMR/EHR, ACM automates personalized communication, urgent updates, and secure document delivery—keeping patients and families informed, engaged, and reassured. As part of the Automated Care Platform (ACP), ACM enhances the patient experience across communication channels. Pair it with Automated Care Scheduling (ACS) to create a fully connected experience from booking to follow-up.

01.

Save time for staff and patients

02.

Improve patient experience with smart communication

03.

Ensure secure, compliant messaging every time

04.

Boost your reputation with consistent outreach

ACM Messenger

ACM Messenger sends targeted voice, text, or email messages using your existing data—just select your audience, write or edit your message, and send.

Reach patients via voice, text, or email in just a few clicks.

The template library offers ready-to-use, customizable message templates for fast, consistent outreach.

Send instant, EMR-driven alerts via voice, text, or email.

See every message in one place to stay organized and compliant.

Get up and running fast with easy onboarding and smooth EHR connection.

ACM Alerts

Set workflow rules for appointment types and providers, then schedule as usual in your EMR/EHR. Reminders and notifications are sent automatically with ACM Alerts.

Automate outreach with logic that is tailored to your clinic’s specific needs.
Send timely, personalized reminders that reduce no-shows and free up staff.
Messages send automatically based on real-time EMR schedule updates.
Works with your EMR to auto-sync data—no duplicate entry required.
Configure workflows per provider, location, or department with ease.

ACM Vault

ACM Vault sends encrypted messages and documents, keeping patient data secure and compliant with HIPAA/PIPEDA.

Protect sensitive information with end-to-end encryption.

Meet strict privacy regulations automatically.

Role-based login keeps data secure and staff access controlled.

See every message in one place to stay organized and compliant.

Access anywhere—no downloads, no installs, just log in and go.

ACM Concierge

ACM Concierge gives patients real-time wait times, virtual queuing, and digital displays—so they can wait where they’re most comfortable.

Display accurate wait times on screens and websites.

Let patients wait anywhere while staying updated.

Notify patients when it’s almost their turn.

Let patients check in from home or mobile—no clipboard needed.
Guide patients step-by-step with timely, automated instructions.

The Cliniconex Solution Advisor

The Cliniconex Solution Advisor is your instant pathway from healthcare inefficiencies to automation success. Whether you’re dealing with high no-show rates, manual reminders, or poor patient follow-up, this interactive tool analyzes your issue and recommends the Cliniconex product features that solve it. Fast, focused, and personalized—launch it now and get a clear, actionable solution in under a minute.

Simplify Communication. Enhance Every Engagement.

Overworked Teams, Manual Calls

Your staff spends hours chasing patients with phone calls and emails. Automated Care Messaging automates routine outreach, saving time so they can focus on care.

Missed Appointments, Missed Opportunities

Patients forget appointments and updates get lost. Automated Care Messaging sends timely reminders and alerts to keep everyone on track and engaged.

Compliance Risks, Security Gaps

Sharing information manually leaves room for error and breaches. Automated Care Messaging delivers messages securely, with HIPAA/PIPEDA compliance built in.

Transform Communication, Drive Results

From efficiency gains to stronger relationships, Automated Care Messaging delivers business impact where it matters most.

Financial Impact

Recover Lost Revenue
Reduce missed appointments and cancellations, turning no-shows into billable visits that directly increase revenue.
Maximize Staff Output
Free staff from repetitive admin tasks, allowing them to focus on patient care and activities that ensure reimbursement.
Increase Patient Lifetime Value
Stronger engagement keeps patients returning for follow-up care, boosting
long-term financial stability.
Accelerate Cash Flow
Automated reminders for outstanding balances ensure faster payments and healthier financial performance.
Unlock Hidden Profitability
By improving efficiency and optimizing workflows, clinics uncover savings and financial stability previously lost to inefficiencies.

Operational Impact

Save Hours of Manual Work
Automation cuts administrative time dramatically, letting staff do more with less effort.
Streamline Communications
Messages flow automatically through existing workflows, removing bottlenecks and delays.
Reduce Human Error
Automated triggers and consistent templates eliminate mistakes common with manual processes.
Scale Without Adding Staff
Support growth without increasing headcount by leveraging automation to handle volume.
Improve Staff Morale
Reducing repetitive tasks boosts employee satisfaction and retention, creating a stronger workforce.

Patient Impact

Keep Patients Informed
Timely updates reduce anxiety and build trust, improving satisfaction scores.
Make Waiting Painless
Virtual queuing and real-time updates transform waiting into a stress-free experience.
Strengthen Relationships
Continuous, thoughtful communication makes patients and families feel valued and cared for.
Drive Positive Reviews
A smooth, engaging patient journey leads to stronger reputations and referrals.
Enhance Care Continuity
Consistent messaging ensures patients never feel disconnected between appointments, improving long-term outcomes.

Transform Communication, Drive Results

From efficiency gains to stronger relationships, Automated Care Messaging delivers business impact where it matters most.

Financial Impact

Recover Lost Revenue
Reduce missed appointments and cancellations, turning no-shows into billable visits that directly increase revenue.
Maximize Staff Output
Free staff from repetitive admin tasks, allowing them to focus on patient care and activities that ensure reimbursement.
Increase Patient Lifetime Value
Stronger engagement keeps patients returning for follow-up care, boosting
long-term financial stability.
Accelerate Cash Flow
Automated reminders for outstanding balances ensure faster payments and healthier financial performance.
Unlock Hidden Profitability
By improving efficiency and optimizing workflows, clinics uncover savings and financial stability previously lost to inefficiencies.

Operational Impact

Save Hours of Manual Work
Automation cuts administrative time dramatically, letting staff do more with less effort.
Streamline Communications
Messages flow automatically through existing workflows, removing bottlenecks and delays.
Reduce Human Error
Automated triggers and consistent templates eliminate mistakes common with manual processes.
Scale Without Adding Staff
Support growth without increasing headcount by leveraging automation to handle volume.
Improve Staff Morale
Reducing repetitive tasks boosts employee satisfaction and retention, creating a stronger workforce.

Patient Impact

Keep Patients Informed
Timely updates reduce anxiety and build trust, improving satisfaction scores.
Make Waiting Painless
Virtual queuing and real-time updates transform waiting into a stress-free experience.
Strengthen Relationships
Continuous, thoughtful communication makes patients and families feel valued and cared for.
Drive Positive Reviews
A smooth, engaging patient journey leads to stronger reputations and referrals.
Enhance Care Continuity
Consistent messaging ensures patients never feel disconnected between appointments, improving long-term outcomes.

See Exactly What Matters to You

See what matters most to you. Every Cliniconex demo is tailored to your organization—focused on solving your challenges and showing exactly how our solutions work for your team.