One Platform for
Senior Care
Empower your teams, engage residents and families, and streamline communication across every community — automated reminders, family updates and staff coordination, delivered by voice, text or email.
Built to Support Care Teams, Not Add to Their Workload.
Senior care providers balance clinical care with administrative tasks, keeping families informed and meeting ever-evolving regulations. Whether you operate a skilled nursing facility or a retirement community, every interaction matters. Automated Care Platform (ACP) reduces burnout, improves transparency and enhances outcomes for residents and their families.
ACP combines Automated Care Messaging (ACM) and Automated Care Scheduling (ACS) to unify resident, family and staff communication in one HIPAA- and PIPEDA-compliant solution — the same platform already trusted by 3,800+ senior care facilities and 6,000+ providers across North America.
Manual work through automated reminders and check-ins
Family confidence with consistent, timely updates
Staff coordination across roles, shifts and facilities
Resident well-being through personalized engagement
You’re watching a flu shot clinic come together — the platform selects West Wing families straight from the EHR, invites them on their preferred channel and records every consent automatically. No lists, no call-downs, no phone tag.
Five Workflows. One Connected Community.
Select a sample workflow to see it in action — a live look at how ACP runs resident, family and staff communication across your senior care community.
Reminders. On Autopilot.
Automate reminders, updates and check-ins to save staff time and cut repetitive tasks. Messages go out by phone, text or email — triggered automatically from your EHR, so no one is dialing down a call list.
Maple Wing · 42 residents · text✓ Sent
Physio · 08:30 · voice✓ Sent
Memory care · 18 residentsSending…
No response · 2 residents! Flagged
Spring social · all families · email✓ Sent
Send updates via phone, text or email — whatever works best for families, residents or staff.
Plan recurring communications or send urgent updates in real time.
Trigger alerts and reminders automatically from your clinical systems.
Use ready-made templates for rapid, consistent communication.
Reach different audiences with tailored messages — all from one platform.
Families, Kept in the Loop.
Keep families informed with consistent, timely updates — without increasing your staff's workload. Today's families expect transparency and responsiveness; automated updates build trust, improve reviews and strengthen your community's reputation.
Spring garden social this Saturday at 2 PM — all welcome.
Eleanor had a comfortable night and joined breakfast this morning.
Send general updates about outbreaks, events or changes in policy.
Instantly notify families about incidents, lockdowns or care changes.
Provide secure access to relevant updates about their loved one's care.
Ensure communications are HIPAA- and PIPEDA-compliant and trackable.
Confirm when important messages have been opened and viewed.
Coordination, Without the Phone Tree.
Help staff do more with less by simplifying collaboration across roles and facilities. Unify communication between nursing, rehab, social work and administration so everyone stays aligned — without relying on phone calls or hallway conversations.
Customize alerts and updates to match your facility's internal processes.
Quickly alert all staff to schedule changes, emergencies or events.
Notify staff of shift changes or open roles in real time.
Coordinate staff, rooms and shared resources from one scheduler, keeping the whole team aligned across shifts and locations.
Automatically send messages based on calendar events or EMR triggers.
Access and manage communications from anywhere, no app required.
Every Resident, Personally Engaged.
Improve the resident experience through consistent, personalized interaction and updates. Reminders, check-ins and personalized messages reduce anxiety, promote routine and help residents feel more supported and connected.
Breakfast 8:00 · art class 10:30✓ Delivered
How did you sleep last night?✓ Replied
Your daughter Sarah · 2:00 PM✓ Delivered
Rate this week's activitiesSending…
Let residents know what's happening each day — from meals to recreation.
Send scheduled messages asking about sleep, mood or appetite.
Alert residents of expected visitors or upcoming appointments.
Gather feedback directly from residents and family members to improve satisfaction, including automated CoreQ satisfaction surveys for consistent, comparable results over time.
Tailor communication to your population — memory care, long-term care and more.
Forms, Filled Before Clinic Day.
Send configurable digital forms — consent, health history, care and dietary preferences — to residents and families ahead of time. Completed responses log straight to the resident chart, so records stay current without front-desk paperwork or manual data entry.
Maple Wing · 24 residents · pre-filledSynced
Flu clinic · 42 families · e-signedSigned
Memory care · 18 residentsCollecting
Post-visit · auto-delivery and remindersReporting
Configurable to your workflows, specialties and intake needs, with no printing, scanning or chasing.
Build and edit forms in minutes with a simple visual editor, no coding required.
Automate form delivery from your workflows and log completed responses straight to the chart.
Sent via secure channels, with completion, consent and access trails recorded automatically.
Automate CoreQ and post-visit surveys with built-in reminders, alerts and trend reporting.
Simplify Engagement. Enhance Every Community.
Overworked Teams, Limited Time
ACP replaces repetitive phone calls and paper trails with automated workflows — freeing staff to focus on care, not admin.
Build Trust with Every Update
Today's families expect transparency and responsiveness. Consistent, automated updates build trust, improve online reviews and strengthen your community's reputation.
Regulatory and Risk Pressure
HIPAA- and PIPEDA-compliant messaging with audit trails supports F-Tag compliance, reduces manual documentation and strengthens your facility's risk management strategy.
The Cliniconex Solution Advisor
Your instant advisor for finding the right automation solution — fast. Whether you are navigating high family expectations, staffing shortages or survey compliance, this interactive tool recommends the right ACP suite and features for your senior care team. Launch it now to get clear, tailored recommendations in under a minute.
Transform Collaboration, Drive Results.
From fewer phone calls to more connected care, Automated Care Platform helps your senior community work smarter — not harder.
Reduce Missed Appointments
Send timely, multi-channel reminders to residents, families and care staff to minimize missed therapy sessions, specialist visits and offsite appointments.
Maximize Resource Utilization
Keep nursing, therapy and clinic schedules running at full capacity by auto-managing cancellations, rebookings and late arrivals across teams.
Fill Gaps in the Schedule
Reclaim lost time by filling last-minute cancellations using automated waitlists and targeted alerts to available residents or families.
Improve Revenue Flow
Accelerate billing cycles by automating care-related communications, pre-visit workflows and post-visit documentation aligned to payer requirements.
Optimize Provider Time
Ensure residents are prepared for visits by coordinating with families, transportation and unit staff — keeping providers on time.
Save Staff Time
Automate daily communication tasks like check-ins, appointment reminders and care updates — freeing clinical and admin staff for in-person resident care.
Simplify Coordination
Unify communication between nursing, rehab, social work and administration so everyone stays updated without phone calls or hallway conversations.
Minimize Manual Errors
Digitize scheduling, form collection and updates to reduce reliance on paper, minimize missed steps and ensure consistent care delivery.
Scale Without Adding Staff
Handle growing communication needs across residents, families and providers with automation that flexes to workload — no added headcount.
Stay Aligned Across Shifts
Support continuity of care with message logs and automated updates that keep day, evening and night teams on the latest information.
Keep Families in the Loop
Send timely updates, alerts and wellness notifications to family members, keeping them informed and reassured — even when they cannot visit in person.
Support Resident Wellbeing
Use reminders, check-ins and personalized messages to reduce anxiety, promote routine and help residents feel more supported and connected.
Improve Transparency and Trust
Give families and residents a clear line of communication with care teams, building confidence through consistent, documented updates.
Reduce Incoming Calls
Answer common questions proactively through automated messaging — cutting down on family phone calls and repeated inquiries.
Promote Meaningful Engagement
Share calendars, activity reminders and educational resources that foster participation and keep residents engaged with their community.
Grow Positive Reviews
Prompt satisfied residents and families to share their experience, turning everyday goodwill into public reviews that strengthen your community's reputation.
Catch Concerns Early
Surface issues through routine check-ins and surveys so your team can respond before a concern becomes a complaint or a negative review.
Strengthen Family Trust
Consistent, transparent communication reassures families their loved ones are well cared for — the foundation of a trusted senior care brand.
Turn Feedback into Improvement
Channel survey and CoreQ results into a clear view of what is working, so leadership can act on resident and family feedback with confidence.
Automated Care Platform for Senior Care, Explained.
Automated Care Platform (ACP) helps senior care communities engage residents and families and streamline staff communication. Built on Automated Care Messaging (ACM) and Automated Care Scheduling (ACS), it delivers automated reminders, family updates and staff coordination by voice, text or email.
ACP automates family updates and notifications across voice, text and email, so families stay informed about their loved one's care without adding manual outreach to your team's day.
No. ACP is built to support care teams, not add to their workload. It automates repetitive reminders, updates and coordination so staff can spend more time on resident care.
Yes. ACP streamlines communication across every community, coordinating staff and standardizing resident and family engagement from one connected platform.
ACP meets HIPAA and PIPEDA standards with SOC 2 Type II compliance, providing encrypted messaging and document delivery, full audit trails and role-specific access controls.
ACP combines Automated Care Messaging (ACM) for resident and family communication and Automated Care Scheduling (ACS) for scheduling and coordination, delivered as one connected platform.
Yes. Through Automated Care Scheduling (ACS), ACP coordinates appointments, resident check-ins, forms and shared resources, with automated reminders and rebooking that reduce missed visits and free up staff time.
See Exactly What Matters to You.
Every Automated Care Platform demo is tailored to your organization — focused on solving your challenges and showing exactly how our solutions work for your team.
