Using Variable Tags to Insert Form Links in ACM Messenger

Using Variable Tags to Insert Form Links in ACM Messenger

When sending messages through ACM Messenger, you can attach forms or surveys and insert them into your message body as clickable hyperlinks using variable tags. This makes your communication clear and ensures recipients can access the right form easily.

How Variable Tags Work

When you attach a form or survey to a message in ACM Messenger, the system automatically inserts a variable tag into the message body. These tags represent the attached forms and are replaced with clickable links when the message is sent.

  • When a form is attached, ACM Messenger assigns it a green variable tag such as FORM1 FORM2
  • The corresponding tag is automatically inserted into the message body when the form is attached.
  • When the message is delivered, the system replaces each tag with the form name as a clickable hyperlink, allowing recipients to open the form directly.
Tag Placement Behaviour

The location of the inserted tag depends on the cursor position:

  • Cursor in the message body: The tag is inserted at the cursor position with appropriate spacing.
  • Cursor outside the message body: The tag is automatically appended to the end of the message.
Duplicate Prevention

To prevent errors or repeated links:

  • Tags are only inserted for newly attached forms.
  • If a form is already attached, the system detects the duplicate and skips inserting another tag.

Best Practices

  • Always double-check that the number of forms attached matches the tags you use.
  • Use clear wording in your message so recipients understand which form they are being asked to complete.
  • Keep form names concise so hyperlinks look clean in the final message.

What’s Next?