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Kristi Aruja
2025-07-18T06:07:12+00:00
Help Center
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Help Center
Automated Care Messaging
ACM Messenger
Setting Up ACM Messenger
Communication Logs
User Management
In-App Template Library
Sending a Message
Filtering your Audience
Message Options
In-App Reporting and Analytics
Staff Add-on
Use Cases
FAQs
Setting Up ACM Messenger
Setting Up ACM Messenger
✔
What is ACM Messenger?
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Configuring communication logs
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Configuring caller ID
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Contact types
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Individual contact preferences
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SMS/Text consent
✔
Logging in
✔
Accessing ACM Messenger
Communication Logs
Communication Logs
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Accessing communication records in resident charts
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Understanding status codes
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Requesting email reports
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Printing messages
User Management
User Management
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User roles and permissions: what they mean
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Logging in
✔
Privileges
✔
Adding a new user
✔
Deleting a user
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Moderated messages
✔
Exporting user lists
✔
Switching between facilities
In-App Template Library
In-App Template Library
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Using the in-app template library
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Template categories
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How to create a new template
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Variable tags
Sending a Message
Sending a Message
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The basics (template name, subject, content, to)
✔
AI Message Assistant
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Message types
✔
Attachments
✔
Moderated users
Filtering your Audience
Filtering your Audience
✔
Sending to multiple facilities
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Recipient type: direct messaging
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Resident contacts: unit, floors or rooms
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Resident status: new, current, discharge
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ACM Messenger for Medical filters
Message Options
Message Options
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Communication method
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Contacts: target recipient/priority
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Override default consent mode
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Schedule a message
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Recurring scheduled messages
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Send message during blackout period
✔
Extra attempts to get a response
In-App Reporting and Analytics
In-App Reporting and Analytics
✔
Enhanced reporting
✔
Analytics: seeing message-type outcomes
✔
Sending a follow-up message based on responses
Staff Add-on
Staff Add-on
✔
What is the Staff Add-on?
✔
Staff Add-on systems integrations
✔
Contact management: Integration
✔
Contact management: Manual upload
✔
FAQ’s
Use Cases
Use Cases
✔
Operational efficiencies
✔
Reputation management
✔
Emergency communications
✔
Healthcare compliance
✔
Staff satisfaction
FAQs
FAQs
✔
ACM Messenger
✔
Automated Care Platform
ACM Alerts
Setting Up ACM Alerts
EMR User Guides
Use Cases
FAQs
Setting Up ACM Alerts
ACM Alerts
✔
What are ACM Alerts?
✔
Matching event/appointment types
✔
Creating new events/appointments
✔
ACM Alerts out-of-the-box templates
✔
FAQs
EMR User Guides
EMR User Guides
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Accuro
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OSCAR
✔
PS Suite
✔
MedAccess
✔
Wolf
✔
YMS-MD
Use Cases
Use Cases
✔
Operational efficiencies
✔
Reputation management
✔
Emergency communications
✔
Healthcare compliance
✔
Staff satisfaction
FAQs
FAQs
✔
ACM Alerts
ACM Vault
Setting Up ACM Vault
Use Cases
FAQs
Setting Up ACM Vault
ACM Vault
✔
What is ACM Vault
✔
How to send an ACM Vault message
✔
Two factor authentication process for ACM Vault
Use Cases
Use Cases
✔
ACM Vault before, during and after care
FAQs
FAQs
✔
ACM Vault
ACM Concierge
Setting Up ACM Concierge
Use Cases
FAQs
Setting Up ACM Concierge
ACM Concierge
✔
What is ACM Concierge
✔
Wait time display
✔
Queue/digital display
✔
Leave return messaging
Use Cases
Use Cases
✔
ACM Concierge before and during care
FAQs
FAQs
✔
ACM Concierge
Automated Care Scheduling
ACS Booking
Setting Up ACS Booking
Use Cases
FAQs
Setting Up ACS Booking
ACS Booking
✔
What is ACS Booking?
✔
Setting up ACS Booking
Use Cases
Use Cases
✔
Use cases and proven results
FAQs
FAQs
✔
ACS Booking
Privacy, Security, Consent, and Integrations
Data Privacy, Consent and Security
What is FlexData?
Release Notes
Data Privacy, Consent and Security
Privacy | Security | Consent
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SMS consent
✔
SMS consent toll-free number
✔
Direct messaging consent
✔
Encryption in ACM Vault
✔
HIPAA consent
✔
Security and privacy considerations
What is FlexData?
Integrations
✔
What is FlexData?
Release Notes
Release Notes
✔
Release notes
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